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Admiral: Car Insurance reviews

Name: Car Insurance
Rating: 4.79 (22359 reviews)

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4.73

Based on 22,359 reviews, last reviewed 6th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

85%

13%

Latest highest rating:

5

Efficient and Competitive Pricing Very easy to use with competitive rates. Ideal for adding additional drivers! Reviewed on: 14th October 2024

Latest lowest rating:

1

The little box pod is an absolute piece of rubbish. The little box pod is an absolute piece of rubbish. Like some of the other reviews here, I’m a careful driver. I don’t accelerate hard, or speed. I do... Read more Reviewed on: 6th February 2025

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About this product

Admiral provide third party car insurance policies and four levels of comprehensive cover – Admiral Essential, Admiral, Admiral Gold and Admiral Platinum.

Admiral offer vehicle insurance policies for vans, young drivers, new and learner drivers, temporary drivers and delivery drivers. It also has a MultiCar insurance option.

Admiral car insurance reviews help you find out what it’s like to be a customer. If you’ve used Admiral before, you can also leave a review and share your experience.

Admiral Car Insurance reviews (22359)

Review of the Admiral, Car Insurance:

Incompetent and understaffed

Incompetent and lacking capacity to do the real work (managing insurance claims effectively) You should look at how insurers handle claims. In my case they have badly messed up 2 claims and the subsequent complaints. I think they have staff competency and capacity issues. It has been 1 year since these issues started and honestly Admiral can't seem to do anything right. Issues: - Fraudulent third party claim for over £4000 excess work unresolved. I have provided images of the third party car at the time of the incident showing none of the extensive damages claimed for were present on the car at the time but Admiral have done nothing. -Admiral extremely pressuring me with Copart to give them my car for scrap without explaining that I could retain the car. -Admiral applying the wrong category for write off. Then saying they have corrected when they haven't (which would have got me in trouble with the DVLA). I checked myself and found that they still had not put the correct category on. -Admiral never starting proceedings with third party insurer to recover excess (incident in February 2024). They like sending emails and saying they've done all they can. So you will be without your excess for months. - Admiral complaints team seem to be over burdened. They do not reply to emails or investigate concerns. If they do reply they will not Get your complaint in early so that you can take them to Ombudsman instead. -Admiral privacy team does not provide all phone calls as part of a subject access request. It will be the phone calls that you actually need (the ones where they pressured you or made mistakes) that they will not provide. This is illegal. My premium has increased and I am at least £600 down. Save your money and go to a competent insurer. Reviewed on: 12th December 2024

It had taken them 20 months to deal with a claim.

It had taken them 20 months to deal with a claim. Terrible correspondence, breached their 8 weeks reply twice. List goes on..... Reviewed on: 3rd September 2024

I've been with them for 3 years, they put the price up

I've been with them for 3 years, they put the price up every year. Call them up to get it lowered. Customer service is okay. This year after being with them for my third year, they were quoting me double what I paid before. I went on compare the market and they quoted me half the price on there. Managed to get it lowered after threats to leave. Reviewed on: 3rd September 2024

Helpful and quick

Incredibly helpful, and quick to make ammendments to policies. Reviewed on: 3rd September 2024

Efficient Service

Very efficient employees who answered all my questions. Reviewed on: 31st August 2024

Happy customer

Very good customer service. Flexible and competitive rates. Reviewed on: 30th August 2024

Great service, always polite and easily contactable.

Great service, always polite and easily contactable. My premiums are consistently competitive. Multi vehicle option is a bonus. Reviewed on: 28th August 2024

Over the years we have found that Admiral often offe...

Over the years we have found that Admiral often offer the best name brand insurance cover at competitive rates. Reviewed on: 28th August 2024

Unnecessary price increase

Wanted my car insurance policy to begin a few days earlier than I'd originally requested and was told this would instigate a price increase - I think this is unnecessary. Reviewed on: 27th August 2024

Always helpful and knowledgeable.

Always helpful and knowledgeable. Always good value. Reviewed on: 27th August 2024

I've had car insurance through Admiral for 10 years...

I've had car insurance through Admiral for 10 years now and while I've never had to make a claim, I've never had any issues either and renewals have always been dealt with efficiently. The only recent trouble I can recall is that it was very difficult to get a renewal price matched with other insurers this year, but they did their best. Reviewed on: 27th August 2024

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