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Aegon: Pension reviews

Name: Pension
Rating: 2.03 (214 reviews)

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1.63

Based on 214 reviews, last reviewed 14th Jan 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Good company to have your pension with I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

Latest lowest rating:

1

Stay clear of dealing with this company Slow company to do anything, make promises they never keep and have appalling customer service and send out misleading documentation Reviewed on: 14th January 2025

Read all reviews See your review

About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

Aegon Pension reviews (214)

Review of the Aegon, Pension:

Website inoperative

Customer online investment details has been down for 5 weeks - usual corporate email responses but now taking further. I find it unacceptable that this company have no sense to get the website up and running - appears to be no urgency. Reported this situation this morning rot the financial ombudsman - lots of very expensive but in effective senior management. Should we be concerned? Reviewed on: 30th September 2024

Thank you for your feedback. We'll take it on board and strive to improve the service we provide.

The above comment they obviously haven't taken on board as my 2nd experience of a few years ago is as bad as the first time. Unfortunately, my company pension is with these people. Their behaviour goes against all trading standards and simple courtesy. You try and get your entitled pension paid out. I wish you good luck. I had the opposite experience with Standard Life. They were absolutely brilliant. Reviewed on: 15th April 2021

Shockingly, criminally bad.

I have been trying to take my pension for three months, and the dreaded beast that is Aegon have been unwilling to release the funds to my annuity provider. This should have been done by the third week in January, and as of today 5/3/2021, they still haven't released the funds. Due to the long delay, I have lost the annuity rate that the annuity provider quoted me and they have given up chasing Aegon. I have been trying to make Aegon release the funds, but they are virtually uncontactable...phone is never answered, just held listening to music and on the one occasion that the webchat wasn't busy, the person didn't have the know-how to answer my questions. Email asking them to release the funds was ignored. Statements they have sent me are wrong, GMP not mentioned, only mentioned as a means to block fund release 8 weeks into process. So I'm at my wits end, and to make it worse, the fund value had fallen precipitously in this time. This is beyond incompetent, it's criminal. Reviewed on: 5th March 2021

Inept and uncaring

Invested for decades via my employer (no choice in this). Treated as part of a cash cow. Fund managers should be named and shamed. Reviewed on: 2nd February 2021

Absolutely Disheartened

Invested for my pension for almost 21 years - absolutely disheartened at this company’s lack of regard in good investment on behalf of customers. Reviewed on: 2nd February 2021

Clear information

Good service, easy to get information and keep up to date with pension. Reviewed on: 17th November 2020

Website

I find the website gives a clear account of my investment and is up to date Reviewed on: 11th November 2020

Pension

I have had a pension with Aegon for the last 7 years. Aegon have very good at keeping me updated with the value of my pension. Their online platform works really well. Reviewed on: 10th November 2020

Returns are as expected

Use a financial adviser who recommended Aegon and manages the account. Returns are as expected and account transparent with regular updates. Reviewed on: 5th November 2020

Easy to use transparent online platform

I have found the pension platform really easy to access online and it is easy to change funds etc as and when you wish. Charges seem reasonable so far although it is up to individuals to be informed to some extent to avoid higher charges. Having had to recently deal with 3 other financial companies who seem incapable of making my money apparent to see on a suitable online platform, I am more impressed with Aegon's own. Reviewed on: 4th November 2020

retiready a useful tool

retiready is very good, but adding extra cash outside the normal work route is not very easy Reviewed on: 4th November 2020

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