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Aegon: Pension reviews

Name: Pension
Rating: 2 (227 reviews)

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1.80

Based on 227 reviews, last reviewed 4th Dec 2025

No new 5 star reviews

in the past 90 days

50% increase in 1 star reviews

in the past 90 days

15%

11%

69%

Latest highest rating:

5

Excellent It is a safe company, since I joined, it has always been safe and I will continue with it in the future. Reviewed on: 27th April 2025

Latest lowest rating:

1

Deliberately poor customer service; emails - long an... Deliberately poor customer service; emails - long and useless responses I'm have been trying since January to take out parts of my private pension fun... Read more Reviewed on: 4th December 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

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Aegon Pension reviews (227)

I wouldn't recommend this company to anyone!!!

they don't allow you to withdraw you Pension when you reach 55 Reviewed on: 11th March 2022

WORST CUSTOMER SERVICE EVER

Been trying to receive my small pot pension for months, they are totally incompetent rude, wont reply to emails i had another small pot with Scottish widows who were brilliant, its like they dont want to pay me whats mine,,, avoid Reviewed on: 7th March 2022

Appalling customer service

Does this company exist anymore? I can't get through on the phone, my email was sent back saying they don't accept email anymore and the on-line portal isn't working. It really is appalling and I would avoid at all costs. Reviewed on: 11th February 2022

Can never get hold of them

I have doubts that this company actually exists. They never respond to phone calls. There is no email address for them on their site. This is the fourth day of hanging on the phone to them with no answer. I am seriously worried that they disappeared. Reviewed on: 3rd February 2022

Great Value

I joined Aegon six years ago and have been very impressed with the performance of my pension since I joined them. Reviewed on: 15th January 2022

Poor customer Service

Very poor at keeping customers up today with applications. They have a secure inbox which is totally pointless as they do not respond. Reviewed on: 4th December 2021

Contacted 5 weeks ago still no response for my request

Contacted the designated pension adviser, requested to take my 25% tax free sum and also wanted to drawdown the test of the pension over the next 2 years, Questioned me about what I wanted to do with the Reviewed on: 2nd November 2021

Proactive, consistent, reliable

My experience has been excellent, and I believe their customer care is second to none, especially compared to other companies. The website is easy to navigate and you can feel confident they have your best interests. Reviewed on: 24th October 2021

Great user experience and customer service led app -

I would very much recommend Retireready to anyone looking to keep a beady eye on their pension, its value and expected retirement income. Reviewed on: 22nd October 2021

Brilliant Service

I have dealt with a number of financial companies over the years but none have come up to the service and quality of Aegon. They are quick to respond to any queries and offer great products. Reviewed on: 18th October 2021

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