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Aegon: Pension reviews

Name: Pension
Rating: 2.03 (214 reviews)

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1.63

Based on 214 reviews, last reviewed 14th Jan 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

15%

12%

68%

Latest highest rating:

5

Good company to have your pension with I have used this company for my pension for a few years now with a couple of employers was also easy to move to one place very quick and easy process Reviewed on: 22nd August 2023

Latest lowest rating:

1

Stay clear of dealing with this company Slow company to do anything, make promises they never keep and have appalling customer service and send out misleading documentation Reviewed on: 14th January 2025

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About this product

Aegon offered a Retiready Pension which was withdrawn for new customers from December 2023. For existing customers, it has a maximum service charge of 0.5% per year.

Aegon also provide workplace pensions through Aegon Retirement Choices. The UK-based Aegon Assist team can guide customers through retirement options.

Aegon Pension reviews help you make a smart buying decision. If you’ve used Aegon before, leave a review of your own and help others understand what it’s like to be a customer.

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Aegon Pension reviews (214)

Can never get hold of them

I have doubts that this company actually exists. They never respond to phone calls. There is no email address for them on their site. This is the fourth day of hanging on the phone to them with no answer. I am seriously worried that they disappeared. Reviewed on: 3rd February 2022

Great Value

I joined Aegon six years ago and have been very impressed with the performance of my pension since I joined them. Reviewed on: 15th January 2022

Poor customer Service

Very poor at keeping customers up today with applications. They have a secure inbox which is totally pointless as they do not respond. Reviewed on: 4th December 2021

Contacted 5 weeks ago still no response for my request

Contacted the designated pension adviser, requested to take my 25% tax free sum and also wanted to drawdown the test of the pension over the next 2 years, Questioned me about what I wanted to do with the Reviewed on: 2nd November 2021

Proactive, consistent, reliable

My experience has been excellent, and I believe their customer care is second to none, especially compared to other companies. The website is easy to navigate and you can feel confident they have your best interests. Reviewed on: 24th October 2021

Great user experience and customer service led app -

I would very much recommend Retireready to anyone looking to keep a beady eye on their pension, its value and expected retirement income. Reviewed on: 22nd October 2021

Brilliant Service

I have dealt with a number of financial companies over the years but none have come up to the service and quality of Aegon. They are quick to respond to any queries and offer great products. Reviewed on: 18th October 2021

Consistent service on a proactive basis

Aegon always provide an informed choice and all the detail I need to deal with Pension matters. Responses are quick with reasons why that are accurate, the website is easy to find what I require Reviewed on: 17th October 2021

AVOID AEGON!!

Impossible to contact them, constant problems with website. Do not inform customers when 'rules change' (e.g. they did not contact overseas customers when rules changed regarding pension transfer overseas, ....) etc, etc STAY AWAY Reviewed on: 14th October 2021

This company meets my ideal customer service experience

I have been an Aegon customer for almost 20 years and have never had cause for concern about anything they have done for me. I cannot say that about any other company I have dealt with, over that length of time. I would not say I am an 'easy' client and have high expectations, where customer service is involved. Aegon have my complete trust, to do the right thing for me. Thank you for that peace of mind. Reviewed on: 12th October 2021

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