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Michael Folger

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Review of the Aegon, Pension:

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Unable to execute the simplest transaction competently. Maybe fraud?

They confirmed on 13 May receipt of my instructions to pay out a tax-free lump sum from my pension plan. No money paid by 25 May, despite their indication of a 7 working day turnround time. No communication from them about reasons for the delay. I called them on 25 May and their spokesman explained that their colleagues had ballsed-up the handling of my request and no date could now be given for its fulfilment. A fresh team was now handling it, seemingly from scratch. Appalling service for a customer of more than 30 years standing. Do not give them any business. Reviewed on: 25th May 2022

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