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Ageas: Car Insurance reviews

Name: Car Insurance
Rating: 2.31 (124 reviews)

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2.50

Based on 124 reviews, last reviewed 10th Dec 2024

91% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

27%

64%

Latest highest rating:

5

Renewing I found the process of renewing straight forward and easy Reviewed on: 12th October 2024

Latest lowest rating:

1

DO NOT USE THESE SCUMBAGS PLEASE! My car driven into while stationary, 3 years later and still not settled yet have doubled my monthly payments they simply don’t care, please don’t use... Read more Reviewed on: 10th December 2024

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About this product

Are you looking for a new car insurance policy? Here at Smart Money People, we collect Ageas car insurance reviews from genuine Ageas customers to help you make an informed decision when choosing your next insurer.

Ageas protects over 4 million home, travel, business and motor insurance customers. Ageas prioritises quick and easy 24/7 online account management, aiming to make every policy as simple as possible for its customers.

Are you looking for third-party insurance, fully comprehensive, or perhaps somewhere in between? Check out our Ageas car insurance reviews to see how genuine customers have rated their policies. Perhaps you’re looking for optional add-ons? Our reviews can help you learn whether Ageas can fulfil your needs.

Have you taken out a policy with Ageas? Share your honest experience with other drivers by leaving an Ageas car insurance review on Smart Money People. Together, we can help people like you make better decisions. Did you use Ageas’ 24/7 online policy management? Did you have any experience with the customer service team? Did you have to make a claim and if so, how well was it dealt with? Whether good or bad, leave an Ageas car insurance review today.

Ageas Car Insurance reviews (124)

Review of the Ageas, Car Insurance:

Good quote as new customer but not after that

Reasonable premium for new customer fully comp. Renewal quote was stupidly high for no apparent reason so switched provider. Reviewed on: 11th April 2023

Car accident not my fault

Car came from left side road and hit me at speed, yards from zebra crossing, knocking me right over main road and then was in oncoming traffic and was hit by land rover. 81 hrs old, week in hospital with serious soft tissue damage. Car written off and sent home with Zimmer frame and carers. Had 4 different case managers, have whiplash. Sent to see doctor for 5 mins who didn't examine me and get states I will be ok in 8 months. Ahead useless. Trouble is the defendant was also insured with Ahead. Don't sign up for their services as it is non existent. They have no intention of getting you the compensation you should get! Going elsewhere for advice and ombudsman. Rose Horscroft, Harlow, Essex. Reviewed on: 28th August 2019

Easy to do insurance with !

Very very helpful customer service team who made tailoring my insurance to suit me easy , which included adding my parents into my policy and getting my premiums down to an affordable monthly price Reviewed on: 15th August 2019

Simple and value for money

Ageas have been really good. Cheaper quote than anyone else, courtesy car as standard too. Reviewed on: 2nd August 2019

Friendly and professional

Excellent customer service and exceptional, fast claim handling skills. Reviewed on: 6th July 2019

Made and upsetting difficult process even worse

I have had a personal injury claim with Ageas Law after a fatal car accident for 20 months and the whole process has been horrible. The numerous case handlers I have had have been dismissive, aloof and utterly uninterested in the case. The medical "professionals" they send you to see can barely make eye contact then come up comprehensive copy and paste reports after seeing you for all of 3 minutes. Totally regret going with them. Reviewed on: 5th July 2019

Mess up

Got hit by an uninsured driver and said i was covered under u insured drivers policy act.. cut a long story short i had to do their job for them got the uninsured driver to admit liability and still wouldnt reimburse my excess aswell as giving me 2 grand less than my car was worth.. the words out of their mouths were 'even if the third party is uninsured doesnt mean its their fault' an experience eith this company has left me exhausted, insane and livid and i recomend not anyone to take put insurance.. oh also i paid for a courtesy car but because it was write off and not repairable they wpuldnt give me one leaving me and my pregnant partner to suffer.. absolute shambles of a company and shouldnt be allowed to trade or insure anything Reviewed on: 13th June 2019

Don't bother with Ageas

I took out car insurance with Ageas, I made a admin mistake and did not reveal a car incident. They emailed me and increased the premium by 60% and would not reduce the premium. I had the policy for 2 days and they wanted to charge £35 to cancel the policy. I was paying by DD so told them to stuff it and cancelled the policy. Reviewed on: 6th June 2019

THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH!!!!!

From previous comments you can see the horrific service of this company. From start to finish this company has been a complete mess. The stress and anxiety it has caused me due to lack of communication (not returning phone calls, emails, not keeping me in the loop) having several advisers due to "leaving staff". I have had to bring together my own evidence while going though an accident claim that was not my fault. I could not think of a company that I would recommend less. After waiting over a year an a half for my case to be settle my payment has been received from the third party and still has not been deposited to myself. THE WORST COMPANY I HAVE EVER HAD TO DEAL WITH!!!!! Reviewed on: 18th April 2019

WARNING.....

Son aged 17 took out car insurance policy with black box requirement. The company installing the box reported the grill was not the standard original part and would be classed as a undeclared modification. This grill was fitted by previous owner and my son had no knowledge of it not being original. Another issue was tinted windows which my son offered to remove immediately. Broker then advised him Ageas cancelling policy with no opportunity to correct so called modifications Basically 11 days insurance has cost £168 which included cancellation fee & black box installation (which never took place) plus black mark on insurance history. Avoid!!!! . Reviewed on: 12th April 2019

Appalling claims settlement process

Ageas claims are absolutely appalling. Fast enough to take your money for a policy but a very different story when they are supposed to pay it out! I had my prize Porsche stolen last November, and trying to get some professionalism and efficiency from there claims department is impossible. The appointed loss adjuster took over 2 months to make an appointment to see me, then didn’t bother to reply to my emails asking him what he wanted in the way of documentation. The claim handler then told me not to deal with him any more or reply to his emails as he was ‘off the case’. He then turns up at my home unannounced 3 weeks later saying he is ‘back on the case’ and apologised for all the mess up! Ageas left it over 3 months before requesting a police report (that takes another 3 weeks). When I asked why everything is not requested at the start of the claim, I’m told ‘we can take as long as we like’! What sort of professional response is that! The claim is now into its 5th month and although I emailed the claim handler a week ago asking for an update, I still have no reply. They can’t even respond to an email in 7 days! I also asked for contact details for the head of the total loss department, and they wouldn’t give them to me, disgusting service. I have made complaint to the FOS and the FSA (financial governing bodies) as well as Ageas themselves. Next step will be the press and the courts! Reviewed on: 10th April 2019

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