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Ageas: Car insurance reviews

Name: Car insurance
Rating: 2.3 (125 reviews)

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2.41

Based on 125 reviews, last reviewed 17th Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

27%

64%

Latest highest rating:

5

Renewing I found the process of renewing straight forward and easy Reviewed on: 12th October 2024

Latest lowest rating:

1

Very disappointed Charge money after the insurance policy and if you try cancel the insurance charge fee Very disappointed service Reviewed on: 17th January 2025

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About this product

You can manage your Ageas car insurance securely, online via the mobile app.

Ageas car insurance includes accidental misfuelling, personal accident cover and 90 days cover for driving in the EU. You can also choose to pay for optional extras to add to your Ageas car insurance policy and tailor it to your circumstances.

Ageas car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Ageas before, you can also leave a review and share your experience.

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Ageas Car insurance reviews (125)

Starting an insurance

The lovely customer service agent Fran is an exceptional one. Her kind, gentle service made it fast and also entertaining I am giving her 5 stars for her service. Thank you Fran Reviewed on: 11th February 2022

Very disappointed

I made an a call to ageas as an existing customer to add a second car to my policy. I was on hold for one hour and four minutes! Once I got through I was quoted an extra £113 on top of the £65 I already pay for my first vehicle totalling £178 a month. (£2136 per year). I explained that this was a ridiculous quote and questioned if he had got this right. I have since cancelled the whole policy and moved to a new insurer and now pay less than £65 a month for both vehicles which is just less than £780 a year!! Unbelievable. Reviewed on: 14th January 2022

AVOID Scam Company

AVOID this company. Insured Sunday. 2 days later £405 added because of missed accident events . The events were not missed on application but altered by AGEAS . they ordered me to prove the previous accident was not my fault by contacting the insurer i had 5 years ago. This is now impossible for me to find. 19:00 and i now have no insurance, I could have been anywhere . AVOID for your own protection . Reviewed on: 9th December 2021

Forget it if actually want help

Tried to contact them about my breakdown cover . Got generic email back a week later. None the wiser! Tried to phone.. JOKE. Waited 52 minutes listening to drivel about their company. I still dont have the help I need. Absolute waste of space. NEVER AGAIN. Back to a reputable company next year. (I wonder if they pay comparison websites for recommendations...?) Reviewed on: 7th December 2021

Complete waste of time and money

My parked car got hit all caught on cctv Spoke to ageas as third party and informed have cctv. Sent cctv footage and waited 6 weeks before they decided yes their insured is at fault. During this 6 weeks it was a constant battle with ageas as they could never view the cctv footage. I sent it so many times and also confirmed via a phone call which yes they have received and yes they can view. Anyway after accepting liability my car was booked in for repairs 2 months down the line. Complaints got me nowhere. Anyway on the day my car was booked no one came to take it away for repairs. As of now am on the phone to them listening to the wonderful sleepy music. Reviewed on: 14th October 2021

Most Insurance Companies are bad however this one is dreadful

I wanted to cancel my policy as I had sold the car, simple you may think. Oh! l. searched for an email address but they don't have one for customer communication. The only alternative is the phone, initially I had to answer a whole raft of questions and then l was put on hold. I then spent 45 minutes listening to their mindless drivel about Ageas. Never again do l want any involvement with this company Reviewed on: 27th September 2021

Excellent

My wife had a minor shunt in 2018 which we thought was all settled, 2 weeks ago we had a communication with court papers from a "law" firm called Carpenters demanding over £2500, it was rather threatening and caused my wife a great deal of distress. I contacted Ageas as we were insured with them at the time (not now), they were brilliant, I e mailed them all the documents and they have dealt with it with no hassle for us. I would highly recommend them. Reviewed on: 10th September 2021

new customer to rias

after so many years with hasting, thought it was time to change to a different insurance company so chose rias?ageas, i signed up with them in feb 2021 and have been happy since as have also will be changing my car this month,and the staff where very frindly and understanding. Reviewed on: 4th June 2021

Quickest pay out and car repair

had an accident back on August 2019. my car was ready within 2 weeks. they are amazing always telling you all information you would need. and they cheap really cheap Reviewed on: 16th April 2021

Could not care less. Five hours marooned by the roadside, trying to get through to them. Don't expect to get rescued. They could not care less.

Appalling attitude. Inefficient. Don't bother with the rescue service because it doesn't rescue you and there is no service. Reviewed on: 9th January 2021

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