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Ageas: Car insurance reviews

Name: Car insurance
Rating: 2.3 (125 reviews)

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2.38

Based on 125 reviews, last reviewed 17th Jan 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

27%

64%

Latest highest rating:

5

Renewing I found the process of renewing straight forward and easy Reviewed on: 12th October 2024

Latest lowest rating:

1

Very disappointed Charge money after the insurance policy and if you try cancel the insurance charge fee Very disappointed service Reviewed on: 17th January 2025

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About this product

You can manage your Ageas car insurance securely, online via the mobile app.

Ageas car insurance includes accidental misfuelling, personal accident cover and 90 days cover for driving in the EU. You can also choose to pay for optional extras to add to your Ageas car insurance policy and tailor it to your circumstances.

Ageas car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Ageas before, you can also leave a review and share your experience.

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Ageas Car insurance reviews (125)

Awful communication over 12 months and still waiting

Awful would deffo not recommend poor customer service they just cut you off mid call if they can’t answer your queries been waiting over 12 months and they’ve had all information for at least 8 months Reviewed on: 1st August 2022

Worst insurance company in 30 years of driving

Absolute rip off,needed to cancel my car insurance,was quoted £50 admin fee,£20 set up fee and the months direct debit,which I expected to pay,all in all was £88 to cancel. This total was more than what it cost to change to another insurance company. It’s almost impossible to talk to someone as the lines are always very busy and premium numbers,you have to use a live chat,which at the end gives you a number to call and once again very busy could take 30 to 40 minutes !!! Trying to download my documents to my iPad is almost impossible,as attachments will not open Stay AWAY,never had any problems with other companies in past 30 years. Reviewed on: 26th July 2022

Quick pay out

Had an accident in 2020 and my car was fixed up within 2 weeks. Reviewed on: 22nd July 2022

Driving 61 Years. Worst Company ever

This is my third review. Driving 61 yrs without one claim. It is now 38 MONTHS since my 3-car accident and driver accepted responsibility. trouble is he was also insured with AGEAS who I was put with by TESCO. I was 80 when this occurred and am now 84 yrs old. Accident has left me with a leaky heart valve and had to have my nose cauterised because of serious nose bleeds. I was also left with damaged nerves in both legs and feet and this has now developed into periphural neuropathy (traumatic injury) and I am virtually housebound. ON MY 11TH CASE MANAGER! i HAVE WRITTEN NUMEROUS LETTERS, EMAILED AND TELEPHONED. NEVER REPLY. I was a very fit woman, being 24 hour carer for my sick husband and now am disabled. OVER 3 YEARS ON AND STILL HAVE HAD NO COMPENSATION. I EVEN GOT TESCO INVOLVED, AS I PAID TESCO MY PREMIUM AND AS FAR AS I WAS CONCERNED I AM THEIR CUSTOMER. INSURANCE IS NOT WORTH THE PAPER IT IS WRITTEN ON. LIKE TAKING YOUR MONEY BUT DONT LIKE PAYING OUT. DISGUSTED WITH AGEAS. CON ARTISTS. Reviewed on: 1st June 2022

waste of space

got to be the biggest waste of space this company. answer phones when they feel like it or just cut you off. never answer emails. don't respond to comments on their portal just pure laziness as far as I can tell. avoid at all costs. Reviewed on: 25th May 2022

Not great

this company renewed my insurancewithout formally notifying me and increased my policy by 15 per month even though i have an 8 years and more no claims record. I asked them to resend the renewal notificatin email they claimed to have sent me but they failed to do so. Instead they charged me over £70 because I cancelled the policy due to not been informed properly about the unexpected increase and renewal. Reviewed on: 29th April 2022

Unethical insurance company

Do not use this company and if a broker uses the refuse. They have affected my premium as they will not close my non fault claim which happened mid 2021. Even though the case has been settled by the 3rd party they still refuse to close the case. They also gave me a wrong phone number and incorrect details of the 3rd party insurer. Such an awful experience being with this company. Please don’t make the same mistake I did Reviewed on: 28th April 2022

Good value for fully comp

Good value for fully comp. Via comparison site. Reviewed on: 4th April 2022

Do not use

Absolutely disgraced company Do not use Please you will be ripped off They do not care Wish there was a one star Reviewed on: 31st March 2022

fasley reporting details uping insurance by £1200 per year !

awful company rude staff bad service Reviewed on: 21st March 2022

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