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Ageas: Car insurance reviews

Name: Car insurance
Rating: 2.43 (129 reviews)

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2.43

Based on 129 reviews, last reviewed 16th Apr 2026

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

29%

62%

Latest highest rating:

4

Good company. Good company. RAC affiliated to insurance very poor customer service Reviewed on: 16th April 2026

Latest lowest rating:

1

Very disappointed Charge money after the insurance policy and if you try cancel the insurance charge fee Very disappointed service Reviewed on: 17th January 2025

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About this product

You can manage your Ageas car insurance securely, online via the mobile app.

Ageas car insurance includes accidental misfuelling, personal accident cover and 90 days cover for driving in the EU. You can also choose to pay for optional extras to add to your Ageas car insurance policy and tailor it to your circumstances.

Ageas car insurance reviews help you find out what it’s really like to be a customer. If you’ve used Ageas before, you can also leave a review and share your experience.

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Ageas Car insurance reviews (129)

MISLEADING AND FALSE BE AWARE AND RUN !!!!!!!!!!!!!!!!!

I had a CLASSIC CAR insured through FOOTMANJAMES (BEWARE). They promised experienced ,knowledgeable insurers with understanding of the classic car and owner. This is false. They farmed me to AGEAS, they claim they have a dedicated team especially for the classic car owner. They claim this team is dedicated, experienced, knowledgeable, tailored to the classic car and owner. This is the appalling treatment I received. I was given a total loss handler, Bridie. She had NO EXPERIENCE, NO KNOWLEDGE, NO MANNERS,SHE WAS AGGRESSIVE, VINDICTIVE, MANIPULATING BULLY. She e-mailed (IN HOUSE ENGINEER,). Engineer 1. He told her I have NO IDEA ON VALUE!, DO NOT WANT TO KNOW!. passed it back to her. Engineer number 2, I HAVE NO IDEA ON VALUE, DO NOT WANT TO KNOW .Passed it back. Engineer number 3, I HAVE NO IDEA I have a copy of CAR AND CLASSIC will send it over. with the advice wait for the salvage photos, value it from them. Nothing, Nothing, telephoning, e-mailing Nothing yet, still nothing. AND THEN. Using a third-party contact number without any appointment, any knowledge to myself. SENT ENGINEER number 4, TO MY HOME ,she new the car was not there!!!! I was shocked, embarrassed, very upset. She had purposely made FOOLS OF BOTH MYSELF AND ENGINEER number 4. When engineer number 4 got back to her SHE THEN REMOVED ALL PAPERWORK AND INFORMATION from him. (engineer number 4 stated how highly unusual and this never happens). Now she refuses all contact. Handpicked, personally chosen in house engineer number 5!!!!!!!!!!!!!!!. VALUED CLASSIC VEHICLE 100% salvage which was (VERY HEAVY REAR, TOTAL LOSS. He had NO EXPERIENCE, NO KNOWLEDGE ,and was using car and classic as his guide. His report was false and very misleading. This report lowered the value of my classic by 60%. I accepted the ORIGINAL AGEAS OFFER at least 3 days before this was done. She was so malicious and vindictive bully she did not care. She stated that If I did not like that she had lowered the offer by 60% go to the FINANCIAL OMBUDSMAN. Footmanjames give NO HELP!!!!!!!!!. I told them I was going to get a lawyer.( USE THE OMBUDSMAN IT IS FREE YOU) you will not have to pay. Footmanjames gave the worst ADVICE EVER. The ombudsman service REMOVES all of your LEGAL RIGHTS. THEY ALLOW THE COMPANIES TO BREAK INSURANCE LAWS AND OBLIGATIONS. LAWS AND OBLIGATIONS ARE TOTALLY REMOVED!!!!!!!!!!!!!!!!!!!!!!!!!!!!!.THE OMBUDSMAN HAS IRON CLAD LEGAL PROTECTION WHILST REMOVING ALL OF YOURS. THIS IS SO HYPICRITICAL AND UNFAIR!!!!!!!!!!!!!!!!!!!!!!!!!!! Total loss handler Bridie was MALICIOUS, VINDICTIVE, MANIPULATING, AGRESSIVE BULLY. She made NO VOIDS broke laws and obligations and then LEFT OR WAS PUSHED from the company. Does any of this sound PROFFESSIONAL,EXPERIENCED, KNOWLDGEABLE, UNDERSTANDING of CLASSIC CAR AND OWNER???????. THE PROMISES MADE BY FOOTMANJAMES AND AGEAS ARE FALSE, EXTREMELY MISLEADING. I have lost thousands of pounds, have been placed on site for view, as A LIAR A FRAUD A CHEAT. MY OPINION this treatment and false claim is nothing short of ABSOLUTELY APPALLING!!!!!!!!!!!!!!. Reviewed on: 20th August 2022

Super fast service

Very impressed with this company. Will try to use them again. Reviewed on: 13th August 2022

Best deal

I change my insurer every year to get the best price with the cover that I want . Ageas have full cover and have met all my expectations . Reviewed on: 12th August 2022

Ridiculous

Called to change vehicle and tell them I do not want to renew with them. Including waiting time call lasted 57 minutes.told by advisor to ignore any emails requesting payment,I've now had 2.tried to call again today,waiting time between 20 and 30 minutes,to make payment and cancel dd.ridiculous.hung up Not be using these again Reviewed on: 8th August 2022

Awful communication over 12 months and still waiting

Awful would deffo not recommend poor customer service they just cut you off mid call if they can’t answer your queries been waiting over 12 months and they’ve had all information for at least 8 months Reviewed on: 1st August 2022

Worst insurance company in 30 years of driving

Absolute rip off,needed to cancel my car insurance,was quoted £50 admin fee,£20 set up fee and the months direct debit,which I expected to pay,all in all was £88 to cancel. This total was more than what it cost to change to another insurance company. It’s almost impossible to talk to someone as the lines are always very busy and premium numbers,you have to use a live chat,which at the end gives you a number to call and once again very busy could take 30 to 40 minutes !!! Trying to download my documents to my iPad is almost impossible,as attachments will not open Stay AWAY,never had any problems with other companies in past 30 years. Reviewed on: 26th July 2022

Quick pay out

Had an accident in 2020 and my car was fixed up within 2 weeks. Reviewed on: 22nd July 2022

Driving 61 Years. Worst Company ever

This is my third review. Driving 61 yrs without one claim. It is now 38 MONTHS since my 3-car accident and driver accepted responsibility. trouble is he was also insured with AGEAS who I was put with by TESCO. I was 80 when this occurred and am now 84 yrs old. Accident has left me with a leaky heart valve and had to have my nose cauterised because of serious nose bleeds. I was also left with damaged nerves in both legs and feet and this has now developed into periphural neuropathy (traumatic injury) and I am virtually housebound. ON MY 11TH CASE MANAGER! i HAVE WRITTEN NUMEROUS LETTERS, EMAILED AND TELEPHONED. NEVER REPLY. I was a very fit woman, being 24 hour carer for my sick husband and now am disabled. OVER 3 YEARS ON AND STILL HAVE HAD NO COMPENSATION. I EVEN GOT TESCO INVOLVED, AS I PAID TESCO MY PREMIUM AND AS FAR AS I WAS CONCERNED I AM THEIR CUSTOMER. INSURANCE IS NOT WORTH THE PAPER IT IS WRITTEN ON. LIKE TAKING YOUR MONEY BUT DONT LIKE PAYING OUT. DISGUSTED WITH AGEAS. CON ARTISTS. Reviewed on: 1st June 2022

waste of space

got to be the biggest waste of space this company. answer phones when they feel like it or just cut you off. never answer emails. don't respond to comments on their portal just pure laziness as far as I can tell. avoid at all costs. Reviewed on: 25th May 2022

Not great

this company renewed my insurancewithout formally notifying me and increased my policy by 15 per month even though i have an 8 years and more no claims record. I asked them to resend the renewal notificatin email they claimed to have sent me but they failed to do so. Instead they charged me over £70 because I cancelled the policy due to not been informed properly about the unexpected increase and renewal. Reviewed on: 29th April 2022

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