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Autonet Insurance: Insurance Broker reviews

Name: Insurance Broker
Rating: 1.21 (86 reviews)

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1.18

Based on 86 reviews, last reviewed 17th Feb 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

94%

Latest highest rating:

5

Be Careful! I filled all details of a claim I made 3 years ago when an unknown driver hit my car when parked in the road outside my house when I was looking to re... Read more Reviewed on: 15th March 2021

Latest lowest rating:

1

Autonet denied all knowledge of me I had a problem with my car and when I rang Autonet they denied all knowledge of me - my car reg. my name, postcode. I spent at least 2 hours trying ... Read more Reviewed on: 17th February 2025

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About this product

Our Autonet Insurance Insurance Broker reviews can help you to find out what life as a Autonet Insurance customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today! 

Autonet Insurance Insurance Broker reviews (86)

Review of the Autonet Insurance, Insurance Broker:

Autonet denied all knowledge of me

I had a problem with my car and when I rang Autonet they denied all knowledge of me - my car reg. my name, postcode. I spent at least 2 hours trying to get some satisfaction (this was from 7 pm) and in the end had to pay RAC £199 to come out to fixed very quickly. I have my renewal letter and documents and in my bank account it shows the payment made. I have raised a complaint but not heard anything back yet. Reviewed on: 17th February 2025

Beware Comes Up Cheap on Price Comparison...

Came up at a good price on price comparison site but beware like others a few days later I get a call to say I have an undisclosed claim but the insurer they reference has no record of it. They want over £100 more or a £25 fee to cancel within the cooling off period. Even more annoyingly if I add that same 'claim' onto the price comparison site they only then want another £12 a year more. Basically once you sign up you are stuck and they have you. Pay a little bit more and go will a well known and respected brand. Reviewed on: 11th June 2021

Never again

Terrible company. Paid my insurance deposit. Got a message to call so after 4 attempts and hanging in for a hour I finally got through. Was told that because I had a no fault accident last year I had to pay double my deposit and premium for the year. So I contacted another couple of insurance companies and it didn’t make any difference to my insurance price as it was a non fault claim. Now they want money out of me for an insurance policy I had for one week. NOT LIKELY. don’t ever buy from Autonet disgraceful company. Customer service is shocking. Talk down to you. Reviewed on: 5th June 2021

Utterly useless

Pay a bit more and avoid this company!!! Reviewed on: 1st June 2021

Rip off company

Paid for no claims protection, had an accident and was quoted over double for my next year’s premium. I asked why they told me no claims discount is just a part of the calculation and because I’ve had a claim the policy still goes up. Went to Admiral, explained all and got cheaper than year before! These scammers need to be closed down by FCA Reviewed on: 27th May 2021

Rip off

Stay away from this firm pay that little bit extra from a proper insurance company , change my car to a new one same manufacture and told can’t insure unless new policy which was 3x more expensive , so said no so got told I’d be charged £50 for cancellation which was not down to me as they can’t insure my new car , even dick Turpin wore a mask , Stay well away from this company Reviewed on: 20th March 2021

Be Careful!

I filled all details of a claim I made 3 years ago when an unknown driver hit my car when parked in the road outside my house when I was looking to renew my insurance. I foolishly paid there and then online then the next day received an email saying they’ve got details of a claim I made 3 years ago, could I ring them to provide details. They said that I said it was a non fault accident but according to my current insurers, it was a my fault accident. I was told insurers say a third party hitting my car and driving off IS MY FAULT! Apparently, if they can’t claim off a third party, then it’s your fault. My quote was £212 but they had to rerun the quote saying the accident was my fault and it came out £112 extra! So I told them to cancel it and give a refund. To add insult to injury, they charged me a £25 administration fee for doing so! Not Happy. Reviewed on: 15th March 2021

BUYER BEWARE

BUYER BEWARE - Took out a policy online but realised it wasn't right. Rang over half an hour later and was asked for my reference number. Person said they had to talk to someone and kept me hanging on the line when they came back they said they would not refund money in full but have to charge an administration fee as they now had entered the details on system. I wondered why I was kept holding for so long? They are brokers and do not offer 14 day change of mind that a regulated insurance company would. DO NOT BUY FROM THEM make sure to deal direct with an insurance company. Reviewed on: 23rd February 2021

extortionate renewal quote

my first years costs were reasonable at just over £200 for the year, i've made no claims or been subject of any claims, no points or collisions or change in my personal circumstances yet my renewal was £330 for the year. Reviewed on: 18th February 2021

Avoid this insurance company

I lost my deposit cause cancel my policy after 1 day !!! They detected a claim that I had never doing that. I told also that I have all the informations from my previous company. They want from me to pay more money for a shadow claim . !!!!!! AVOID THEM Reviewed on: 17th February 2021

NEVER AGAIN!

Absolutely dreadful! After finding a very competitive quote through a comparison site, we went on to take the policy. We have had nothing but trouble - three letters threatening us with cancellation - each time have rang them straight away and given them the information they have needed - yet another letter to cancel - another phone call - and so it goes on. Tonight, the final straw - yet ANOTHER letter to cancel - so I rang immediately - they said there was a 'spelling mistake' from a previous insurer on some information we had sent therefore it was 'void'. This information had first been sent through when the original policy was taken out and in no correspondence or phone calls has this been told to us until today - when they have cancelled our policy. the people on the other end of the phone were rude and, after going through all of this in detail, I said I wanted to complain - she asked what about????? NEVER AGAIN! Reviewed on: 28th January 2021

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