Write a review

Autonet Insurance: Insurance Broker reviews

Name: Insurance Broker
Rating: 1.21 (85 reviews)

View other Autonet Insurance products

1.18

Based on 85 reviews, last reviewed 31st Oct 2023

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

Be Careful! I filled all details of a claim I made 3 years ago when an unknown driver hit my car when parked in the road outside my house when I was looking to re... Read more Reviewed on: 15th March 2021

Latest lowest rating:

2

Messed me about so much Messed me about so much that I had to leave them! Reviewed on: 31st October 2023

Read all reviews See your review

About this product

Our Autonet Insurance Insurance Broker reviews can help you to find out what life as a Autonet Insurance customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today! 

Autonet Insurance Insurance Broker reviews (85)

Review of the Autonet Insurance, Insurance Broker:

Shambles

Absolutely shocking company. One of the most incompetent companies I have ever dealt with professionally ever. Took me over 2 weeks to try and pay my insurance and still no resolution they say finance company needs payment finance company say they need accept payment. No one has a clue. Absolute Shambles avoid at all costs!!!! Reviewed on: 19th July 2023

rip off cancellation fees

took out a 12 month contents/ bricks&mortar policy in march 2019 at a cost of 93 pounds, had to cancel one month later and was charges 65pounds to cancel. no doubt all explained in the 'small print' but seriously excessive. tried to put this review on their website but not allowed!!!!!!!!! PLEASE PLEASE BE AWARE OF THEIR CANCELLATION FEES WHEN CONSIDERING THIS COMPANY. Reviewed on: 3rd April 2019

Poor

Poor customer service, no help at all, took my money, no refund, no insurance, poor Reviewed on: 19th February 2019

Rip off

There should be a zero rating - just so you know this company rips off people when they have to cancel their insurance .... my insurance cost me £275 and when I cancelled 3 months later I got back £75 so that's equivalent to over £800 pa prorata ... that's disgusting !! I have another policy with them and rest assured I will not be using Autonet insurance again !! I suggest you stear clear !! Reviewed on: 7th February 2019

awful company

Firstly i have to say just how difficult it is to communicate with this company. over the last 10 days ive been on hold for an advisor for over an hour and a half! when i originally took out the policy which was in joint names previously with adifferent insurer, i was told that the no claims is transferable between spouses on a joint policy. so i duely paid my deposit etc. a couple of days later i got an email, (no-reply address) saying our no claims wasnt valid, tried calling, on hold etc, tried web chat , not working, this went on for several days, before my wife eventually got through during the day. was told she would need a new quote, as the underwriter wouldnt accept the no-claims, even though she was named, with 9+ years no claims! new quote several hundred pounds dearer. Unsurprisingly, she turned down the quote and asked for the policy to be cancelled and we would return to our old insurer. not a problem, they would email me as id set up the policy originally. No email, we got the vehicle covered with the old insurer and almost 2 weeks past before autonet decided to WRITE telling us we owed nearly £100. this was after £90 being paid in deposit and first dd taken from bank less than 7 days later! ( like most people we pay monthly because we cant afford to pay in one go, but autonet decide its ok to charge you twice in your first month!!!!!) now my saga of trying tom contact them to sort out the excessive charges started , on hold with no answer , web chat not working at evenings, then when i did once get an answer, wrong department , i needed someone who works, 9-5:30 difficult when i work 6am -6:30 pm . advisor wasnt even interested in taking my number or providing alternative contact method ie email . finally today ive managed to get a working email address requesting a full breakdown of the final bill, which i have to say if they have put any extra charges on , ill see them in court! in short they are a terrible company , who edits reviews, proposes online availability but is in fact probably the most difficult company ive ever had the misfortune to use in 35 years of driving and riding. If you have and accident or need to claim or just contact outside of office hours, god help you. because they are not interested at all, customer service is merely a phrase they like to use, not adhere to!!! i for one will never recommend or use again, even to th point of paying much more if i had too! Reviewed on: 28th November 2018

Absolutely awful

Tried to renew policy couple of days ago on line as there was a discount of £20. Tried twice on my PC and once on my iPhone only to have it rejected with a problem and to call them. Called them up and a so called Insurance clerk told me that he had manage to do it. I asked him to renew it then so I could pay them and get my discount and he said he cannot do that. He was not very helpful. I decided to get my wife try on her iPad, but it still came up with errors. I gave up then and decided to change the broker and got a better deal. £80 better deal. I had been with this broker for quite a few years with two vehicles. Just shows there is no loyalty to existing customers. Summing up, good riddance Reviewed on: 17th November 2018

Cancelled

Try set up my car insurance online. Try set up my car insurance online.. Before finish. Message with error was show then can't finish setup and I have to call service center. So I set up insurance with other company. Next day I saw on my bank account they charge deposit 30£. Then I get email from them about my new insurance. Immediately call them with cancel my policy. Advaiser told my they will charge my for one day about 25£ plus cancellation fee 60£. What about 14 days cancellation right. Don't mention that was something wrong with they online service when i try set up new policy. Reviewed on: 17th September 2018

SCAMMING RIP OFF MERCHANTS

They lure you in with cheap quotes then when youve paid your deposit/policy they try to get a lot more money out of you be saying you have had accidents you haven't. The accident I apparently had was with a vehicle reg that doesn't even show up on gov.uk. Had policy for 5 days and told them in not paying an extra £800 so cancel the policy. For that I lost my deposit £70 and apparently now owe them £16. Will see you in court pal! Robbing toads! I'm taking this to the insurance ombusdmen. BE WARNED THEY ARE NOTHING BUT A CON. Reviewed on: 17th September 2018

Scam artists

They owe me a refund but wont pay it back they also take money out of you bank without your knowledge steer well clear of these scammets Reviewed on: 10th July 2018

Stat away unless you want to be ripped off

Quote yesterday, contact today with reason to to increase the price or pay £25 to cancel. This is even though my policy isn't due to commence until 10 days form now. A clear example of why insurance companies get a bad name. Reviewed on: 24th April 2018

forced to pay cancellation fee

After an auto renewal, one month in we had to cancel the insurance because we got a new car and insuring the new car with autonet was much more expensive than other insurers. Autonet demanded that we pay £82.79 to cancel the contract. I don't care that it may be in the small print but this is unacceptable and I am a very unhappy customer. I made a mistake, it was actually £128 they charged us, this is over 50% of the actual premium!! I phoned up and after demanding to speak to a manager because the agent was talking over me, they cut me off. I will be taking this further. Reviewed on: 3rd November 2017

Do you have a different Autonet Insurance product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Tradesmen Insurance Broker
from One Call Insurance 5.00 from 1 reviews
Commercial Property Insurance Broker
from PolicyBee 0.00 from 0 reviews
Insurance
from Plan Insurance Brokers 0.00 from 0 reviews

There's still more to see!

Autonet Insurance has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub