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Avanti Travel Insurance: Travel Insurance reviews

View other Avanti Travel Insurance products
4.70
Based on 1,621 reviews, last reviewed 23rd Aug 2024
200% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

4

Travel easy Easy to get - no too many questions Reviewed on: 23rd August 2024
Rainer Elsaesser's avatar
Rainer Elsaesser

Latest lowest rating:

1

AVOID LIKE THE PLAGUE... After 5 Repeat 5 MONTHS, this excuse for an Insurance Company, has partially settled our claim. They are an absolute disgrace to deal with. Their comm... Read more Reviewed on: 18th March 2024
GEORGE GREATOREX's avatar
GEORGE GREATOREX
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About this product

Do you buy travel insurance before going abroad? There are hundreds of different travel insurance policies on the market, all designed to help you stay protected while travelling...and giving you piece of mind, whether you're enjoying a sun swept beach or on an adverture-packed holiday. But with so many different policies to choose from, finding the right policy for you can be quite confusing. Reading our Avanti Travel Care travel insurance reviews can help you find out what other travellers have to say. You can also write your Avanti Travel Care travel insurance review too!

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Avanti Travel Insurance Travel Insurance reviews (1621)

Declare EVERY pre-existing condition.

1
Tore skin on ankle 10 days before travel. Minor. Dressed by nurses prior to holiday. Wound became infected whilst on holiday. Phoned help line for guidance. Conversation shut down when informed injury pre-existing and not declared. No advice. On return asked if an in growing toenail would need to be declared in case of infection. Answer-YES! ALL previous medical conditions to be declared! At 79 years of age that would be reams of paperwork!! Buyer beware!!! Reviewed on: 15th October 2022
Peter Davies's avatar
Peter Davies

Hopeless Do Not Use

1
Have been trying to make a claim and they make it practically impossible. Be warned. Reviewed on: 14th October 2022
Margaret Begley 's avatar
Margaret Begley

transparent

5
purchased travel cover for recent trip to mauritius. The cover included covid. Everything on the website and policy document was clear and concise, and we considered the premium competitive. Would recommend. Reviewed on: 9th October 2022
pelham brewer's avatar
pelham brewer

Best price

5
Best price found for holiday and personal criteria Reviewed on: 1st September 2022
andrew renouf's avatar
andrew renouf

Do Not Trust Avanti/Staysure

1
Like previous reviews have said, it's all very well rating Avanti highly when you've not actually had to claim. Try doing so and it's a whole new story. I was delayed due to the recent airport chaos. Had to spend a night at Gatwick Hotel and buy new flights the next day. Missed my pick up too which was prepaid. £500 out of pocket and Avanti sent me £60 with message saying this is full and final settlement. Oh I don't think so. I can't progress to legal action because I need to give them time to address the matter. In the meantime I'm addressing the matter on every platform available to me. The payment I received was from Staysure. I've heard Avanti is in trouble but not sure if they're up to the old trick of shutting down and reopening under a different name. Be sensible, be safe, avoid Avanti. Reviewed on: 16th August 2022
IsKing's avatar
IsKing

All good reviews are for taking the policy, claims are terrible.

1
I see a lot of good reviews, but these are for insurance being taken out, not for a claim. I called Avanti to make sure I did everything required and correctly. I sent my full claim with medical certificate filled in by my doctor (which I paid for). I sent it via recorded delivery which was signed for by Avanti on May16th. I phoned them on the 27th as I had heard nothing, no confirmation they were looking at the claim to find out they had not loaded it to their system, but did confirm they had received it on the 16th. Received an email on the 6th July requesting medical certificate, I called again and person I spoke to confirmed they did actually already have the medical certificate and did not understand why I had been sent the email, he said he apologised and said he was going to escalate my case, this was on the 8th July. Now it is the 25th July and still not heard anything. Reviewed on: 25th July 2022
Mick's avatar
Mick

Had Cruise Cover and Covid Cover

1
Had Cruise Cover and Covid Cover within my policy. Once we got to Barcelona I was refused boarding on to the ship as they tested for Covid and I was positive. Avanti are refusing to pay my claim so current dealing with the Insurance Ombudsman. Be very careful to check that the cover you think you have is the cover you actually do have. Reviewed on: 21st June 2022
Tyna Campbell's avatar
Tyna Campbell

No response to claim received by Avanti 13 April 2022

1
My claim was sent recorded delivery. Since then I have chased by email (no one answers the phone) and had two apparently unconnected emails asking for the same information. When I reply I get the automatic response which has increased over the two months from 7 days, to 14, to 21 and now 31 days. Their excuse of course is a 'surge' in claims. I wonder if they ever paid out on time! Reviewed on: 20th June 2022
Anne Matthews's avatar
Anne Matthews

Very Poor Service

1
We paid over £1000 for our cruise insurance cover as my husband had medical conditions. Everything was superb when I was taking out the insurance, but unfortunately we had to make a claim and I have now been waiting since 23rd March for contact re our claim (which was for the relatively small amount of around $200). I have tried phoning on at least 4 occasions, holding on for anything up to 15/20 minutes and have still not had an update or settlement. Would certainly not recommend based on my experience. Reviewed on: 17th May 2022
Margo's avatar
Margo

24hr emergency medical helpline

1
The only part of the title that is true, is that it is 24hr, be prepared to organise everything yourself Reviewed on: 5th May 2022
aJR's avatar
aJR

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