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Anne Matthews

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Review of the Avanti Travel Insurance, Travel insurance:

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No response to claim received by Avanti 13 April 2022

My claim was sent recorded delivery. Since then I have chased by email (no one answers the phone) and had two apparently unconnected emails asking for the same information. When I reply I get the automatic response which has increased over the two months from 7 days, to 14, to 21 and now 31 days. Their excuse of course is a 'surge' in claims. I wonder if they ever paid out on time! Reviewed on: 20th June 2022

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