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Avanti Travel Insurance: Travel insurance reviews

View other Avanti Travel Insurance products
4.61
Based on 1,628 reviews, last reviewed 31st Jul 2026
100% increase in 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
87%
See only 4 star reviews
10%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
2%

Latest highest rating:

5

just brilliant, I have always used them just brilliant, I have always used them and wouldn't change, honestly the absolute best provider. Reviewed on: 17th June 2026
Meg 's avatar
Meg

Latest lowest rating:

1

AvantiGo appalling claim process. Avoid this company So many of these ‘reviews’ talk about how easy it is to sign up, or how friendly the joining process was. The real test is in making a genuine claim. ... Read more Reviewed on: 31st July 2026
Ian K's avatar
Ian K
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About this product

Avanti travel insurance is available for single trips and annual multi trips.

You can apply for an Avanti travel insurance policy via the website or by calling and you can manage your policy online. The Deluxe policy provides enhanced protection including up to £7,500 cancellation cover and unlimited medical expenses.

Avanti travel insurance reviews help you find out what it’s really like to be a customer. If you’ve used Avanti before, you can also leave a review and share your experience.

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Avanti Travel Insurance Travel insurance reviews (1628)

Best price

5
Best price found for holiday and personal criteria Reviewed on: 1st September 2022
andrew renouf's avatar
andrew renouf

Do Not Trust Avanti/Staysure

1
Like previous reviews have said, it's all very well rating Avanti highly when you've not actually had to claim. Try doing so and it's a whole new story. I was delayed due to the recent airport chaos. Had to spend a night at Gatwick Hotel and buy new flights the next day. Missed my pick up too which was prepaid. £500 out of pocket and Avanti sent me £60 with message saying this is full and final settlement. Oh I don't think so. I can't progress to legal action because I need to give them time to address the matter. In the meantime I'm addressing the matter on every platform available to me. The payment I received was from Staysure. I've heard Avanti is in trouble but not sure if they're up to the old trick of shutting down and reopening under a different name. Be sensible, be safe, avoid Avanti. Reviewed on: 16th August 2022
IsKing's avatar
IsKing

All good reviews are for taking the policy, claims are terrible.

1
I see a lot of good reviews, but these are for insurance being taken out, not for a claim. I called Avanti to make sure I did everything required and correctly. I sent my full claim with medical certificate filled in by my doctor (which I paid for). I sent it via recorded delivery which was signed for by Avanti on May16th. I phoned them on the 27th as I had heard nothing, no confirmation they were looking at the claim to find out they had not loaded it to their system, but did confirm they had received it on the 16th. Received an email on the 6th July requesting medical certificate, I called again and person I spoke to confirmed they did actually already have the medical certificate and did not understand why I had been sent the email, he said he apologised and said he was going to escalate my case, this was on the 8th July. Now it is the 25th July and still not heard anything. Reviewed on: 25th July 2022
Mick's avatar
Mick

Had Cruise Cover and Covid Cover

1
Had Cruise Cover and Covid Cover within my policy. Once we got to Barcelona I was refused boarding on to the ship as they tested for Covid and I was positive. Avanti are refusing to pay my claim so current dealing with the Insurance Ombudsman. Be very careful to check that the cover you think you have is the cover you actually do have. Reviewed on: 21st June 2022
Tyna Campbell's avatar
Tyna Campbell

No response to claim received by Avanti 13 April 2022

1
My claim was sent recorded delivery. Since then I have chased by email (no one answers the phone) and had two apparently unconnected emails asking for the same information. When I reply I get the automatic response which has increased over the two months from 7 days, to 14, to 21 and now 31 days. Their excuse of course is a 'surge' in claims. I wonder if they ever paid out on time! Reviewed on: 20th June 2022
Anne Matthews's avatar
Anne Matthews

Very Poor Service

1
We paid over £1000 for our cruise insurance cover as my husband had medical conditions. Everything was superb when I was taking out the insurance, but unfortunately we had to make a claim and I have now been waiting since 23rd March for contact re our claim (which was for the relatively small amount of around $200). I have tried phoning on at least 4 occasions, holding on for anything up to 15/20 minutes and have still not had an update or settlement. Would certainly not recommend based on my experience. Reviewed on: 17th May 2022
Margo's avatar
Margo

24hr emergency medical helpline

1
The only part of the title that is true, is that it is 24hr, be prepared to organise everything yourself Reviewed on: 5th May 2022
aJR's avatar
aJR

Still waiting

1
Dreadful company. Still waiting to hear about my claim since March. No communication and don't try ringing.. They rarely answer emails and if they do they are generated Reviewed on: 1st May 2022
Jacqueline Phillips's avatar
Jacqueline Phillips

Dreadful company

1
Avanti earns many favourable reviews for their insurance offer and the ease of setting up insurance. They're not so great if you need to make a claim. Five months after I was unable to go on holiday because I hurt my back (not a pre-exisiting condition), I am still trying to resolve my claim. I have spent hours waiting in queues on the phone, sent emails and letters by recorded delivery, and received no response. Eventually my claim was rejected because, they said my GP had prescribed pain relief for my back, and therefore it must have been a pre-existing condition! In fact, no pain relief was prescribed, but even if it had been, how on earth does that make it a pre-existing condition? Interestingly, my husband's associated claim was paid in January. As soon as my claim is settled, I will be cancelling my annual policy. Reviewed on: 30th March 2022
Ann Southwick's avatar
Ann Southwick

AVOID!!!!

1
Lost my laptop, reported to police got everything, made a claim which by their policy takes up to 10 working days, BIG LIE!!! it took nearly 2 months to get the dismissal, don't waste your time/money with them, they wont help you, in a case you need them. AVOID!!!!! Reviewed on: 18th March 2022
Real SV2's avatar
Real SV2

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