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Ian K

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Review of the Avanti Travel Insurance, Travel insurance:

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AvantiGo appalling claim process. Avoid this company

So many of these ‘reviews’ talk about how easy it is to sign up, or how friendly the joining process was. The real test is in making a genuine claim. Stay away from AvantiGo. We had a dvt medical emergency in Zambia on 2/5/26. We pre-advised AvantiGo ( or, actually, Ergo services as it turned out), got permission for hospitalisation, kept them informed during the week’s hospital stay, filled in our claim pack promptly, submitted all paperwork - did everything in fact exactly as required by the policy. The hospital did not recognise AvantiGo. We had to pay up front ourselves. Ergo acknowledged receiving our claim paperwork and that nothing further was required. Apart from that acknowledgement we received ZERO feedback or information. Despite calling them 5 times. We finally received our claimed expenses today, 31 July. We travel often and have used many insurance companies. This was the first ever claim we needed to make and it was handled appallingly. We will never use AvantiGo again. We advise anybody reading this to AVOID AvantiGo. Reviewed on: 31st July 2026

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