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Aviva: Health Insurance reviews

1.79
Based on 175 reviews, last reviewed 10th Feb 2025
100% decrease in 5 star reviews
in the past 90 days
600% increase in 1 star reviews
in the past 90 days
See only 5 star reviews
18%
See only 4 star reviews
5%
See only 3 star reviews
2%
See only 2 star reviews
2%
See only 1 star reviews
73%

Latest highest rating:

5

I’d like you to contact me about life insurance I’d like you to contact me about life insurance Reviewed on: 9th September 2024
Nicola moore's avatar
Nicola moore

Latest lowest rating:

1

Non-functional App. Non-existent customer service We have had Aviva for around 10 months and all was well. In the last two weeks we have tried to book a doctor’s appointment and found the app non-func... Read more Reviewed on: 10th February 2025
MarkO's avatar
MarkO

About this product

Aviva health insurance gives policyholders access to 100s of hospitals across the country, allowing you to choose where you’ll be treated. There are three levels of cover available: Core, Advance and Reduce. Policyholders can access a range of wellbeing services, including healthy eating advice and gym membership discounts.

Before taking out a health insurance policy, check customer reviews to learn how satisfied existing policyholders are. The Aviva health insurance reviews on Smart Money People can give you valuable insight into the provider and its policies.

Find out how long policyholders have had their health insurance with Aviva and how satisfied they’ve been so far. Learn what is and isn’t covered under the health insurance policy to decide if it suits your requirements. Read about genuine experiences with the customer service team to learn how swiftly Aviva resolves customer concerns. Find out more about the wellbeing services available and how often existing customers use them. Make an informed decision about your new policy by reading our Aviva health insurance reviews.

If you have a health insurance policy with Aviva, share your experience with others. Tell us what level of cover you have and whether you’ve been satisfied with your choice. Have you made a claim on your policy, and if so, how quickly did you receive the payout? Are there any aspects of the insurance that you feel could be improved? Would you renew your policy with Aviva and recommend it to your family and friends? Write an honest Aviva health insurance review today. Together, we can help people like you make better financial decisions.

Aviva Health Insurance reviews (175)

Review of the Aviva, Health Insurance:

CheekyCharges Campaigner

4
Had it through work as a benefit - never any problems when needed! Reviewed on: 12th March 2016

was ok

3
had some problems claiming my money but overall they were keen to help. Reviewed on: 2nd August 2017

Sympathetic without being condescending

5
My husband has suffered 2 strokes & gone through treatment for throat cancer in the last 2 years. When I phoned Aviva after the most recent stroke they were extremely helpful & I was very happy with the service I got from them. Reviewed on: 15th July 2017

Linked Common Cold as pre conditon

1
Please avoid. Linked common cold as pre-condition symptoms when i asked them for referral to specialist as my child was unwell.. From morning i was continuously on phone calls . Just when you think you have insurance to cover you for your family and then they link to such common symptoms. Reviewed on: 16th November 2016

Aviva health care

3
Luckily not had to use it but good to have it as a back up. Time will tell how good they are when it comes to an actual claim Reviewed on: 15th August 2016

Brilliant

5
Great service from start to finish. Great customer experience on the phone lines. Reviewed on: 13th August 2016

Fantastic health insurance

5
I'd had health insurance for a while, but since I was diagnosed with Breast Cancer it has really come into its own! There is a dedicated oncology team, and every call and claim has been so easy and straightforward, thank you for making a difficult time much easier Reviewed on: 13th August 2016

great service and even seem to care about the customer !

4
I have had health insurance with this company for two decades and they have been delightful to deal with , well-trained staff off great advice when switching products and cover and any claims have been dealt with efficiently and promptly Reviewed on: 12th August 2016

Recently claimed for pulling my back

4
The process for claiming was quite easy, although I was originally told I needed to obtain a letter from my GP for referral. However, I never sent this through as the GP did not provide it as promised, but despite this the claim was paid in full directly to the physiotherapist. No other problems with the claim, great service. Reviewed on: 1st August 2016

Unbelievable

5
My experience was incredible my auntie has copd and ashma and this company covered everything that needed to be sorted.... Reviewed on: 29th March 2016

CheekyCharges Campaigner

4
Used them for a few years with work as part of my health insurance benefit. Never had any problems! Reviewed on: 12th March 2016

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