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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.95 (192 reviews)

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3.64

Based on 192 reviews, last reviewed 1st Jan 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

51%

25%

15%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Will lie and riggle out of paying out where they can. Had home insurance with this company, untrustworthy don't waste your time or money. Reviewed on: 1st January 2025

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Aviva Home Insurance reviews (192)

Review of the Aviva, Home Insurance:

Bas Advice Given

Has home insurance with them and my laptop got knocked off the kitchen table onto the hard floor. I contacted them and the person I spoke too stated that I didn't have the laptop insured for outside the home, I stated it wasn't outside the home when the accident happened, but he said I couldn't claim. I called them the next day to query the previous call as I was angry and stated the same issue that I had and they stated that it was covered in the home!!! Never take their word as final as I knew I was covered. Reviewed on: 12th September 2016

Free security set up

A lot cheaper premium than the others and Free NEOS connected homesolutions set up Reviewed on: 22nd September 2018

Great customer service

I had to claim on my house contents insurance for the first time and the claim was handled really well with great customer service. Reviewed on: 22nd September 2018

Aviva Home Insurance

I bought this policy using their online service, which was super easy to use, and the software guided me through the proceedure quickly. I thought the cover was perfect for the price of the policy. There is also an online help line, but I didn't need to use this, as everything was straight forward. Reviewed on: 22nd September 2018

Low-cost high quality home insurance

Setting up Aviva home insurance is incredibly easy. You choose your options and coatings are easy to see. No hidden surprises. Great value for money. Reviewed on: 14th September 2018

Consistently good value

Stayed with Aviva for second year running. Competitive price. Reviewed on: 9th September 2018

Very happy

I've used Aviva for 2 years now. So easy to set up home insurance and a fair price. Thankfully haven't had to claim yet! Reviewed on: 24th August 2018

Great emergency response

When our oil tank sprung a leak in the hot summer sun they were out and had it drained within three hours! Reviewed on: 29th July 2018

Great price no fuss

one of the most competitive out there with no stupid questions about your property that are near impossible to answer Reviewed on: 23rd July 2018

Great

Never had any problems with Aviva Reviewed on: 23rd July 2018

Easy insurance

Quotes are easy to get. No difficult or impossible questions, just like the advert says. Comes with unlimited cover on contents so you don't need to worry about adding up replacement costs for everything you own. Price was reasonable too! Once the quote in complete, a couple more clicks and you're done. Easy peasy! Reviewed on: 19th July 2018

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