Write a review

Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.95 (192 reviews)

View other Aviva products

3.64

Based on 192 reviews, last reviewed 1st Jan 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

51%

25%

15%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Will lie and riggle out of paying out where they can. Had home insurance with this company, untrustworthy don't waste your time or money. Reviewed on: 1st January 2025

Read all reviews See your review

About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Aviva Home Insurance reviews (192)

Review of the Aviva, Home Insurance:

Bas Advice Given

Has home insurance with them and my laptop got knocked off the kitchen table onto the hard floor. I contacted them and the person I spoke too stated that I didn't have the laptop insured for outside the home, I stated it wasn't outside the home when the accident happened, but he said I couldn't claim. I called them the next day to query the previous call as I was angry and stated the same issue that I had and they stated that it was covered in the home!!! Never take their word as final as I knew I was covered. Reviewed on: 12th September 2016

Great Great Great

Cheap,cheerful and well covered with a range of options available to suit every budget. Reviewed on: 18th July 2018

good service

i received good service from aviva when i called about an issue i had with my policy. They also gave me an incentive to stay loyal to them for another year which I appreciated Reviewed on: 18th July 2018

perfect

Staff on the phone are friendly and don't rush you. They make sure everything they say is understood and answer all questions clearly and in simple easy to understand language. Reviewed on: 17th July 2018

Fast service

Good kind service without any issues and no complexity Reviewed on: 17th July 2018

Hassle free

If you want simplicity, assurance and a good service, Aviva's insurance policies and easiness of purchase is the way to go Reviewed on: 17th July 2018

Great experience

So lovely when customer service is needed, trustworthy and reliable company Reviewed on: 4th April 2018

Aviva, super helpful

Had a bad leak in to the dining room. Rang Aviva who sorted everything out in a really professional manner and really quickly Reviewed on: 6th November 2017

Peace of mind for household goods.

This insurance is reasonably priced. I have made one claim after a leak ruined my kitchen flooring. There was a delay with them coming out to check which held things up a bit but the staff were polite and accommodating. Ps. Yes I was paid out. I'd recommend, despite the delay, as the insurance was value for money, the staff treated you like an honest person and communication was good. Reviewed on: 6th November 2017

Very competitive

Easy company to deal with and to check policy online Reviewed on: 1st October 2017

Home Insurance Review

Great insurance. Good policy that covers alot and doesn't cost the earth. Would highly recommend. The customer service in my experience has been brilliant. Reviewed on: 30th September 2017

Do you have a different Aviva product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Aviva has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub