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Aviva: Home Insurance reviews

Name: Home Insurance
Rating: 3.95 (192 reviews)

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3.64

Based on 192 reviews, last reviewed 1st Jan 2025

100% decrease in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

51%

25%

15%

Latest highest rating:

4

Good app, helpful customer service Good app, helpful customer service Reviewed on: 23rd September 2024

Latest lowest rating:

1

Will lie and riggle out of paying out where they can. Had home insurance with this company, untrustworthy don't waste your time or money. Reviewed on: 1st January 2025

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About this product

Selecting a new insurance provider can be difficult with so many on the market. At Smart Money People, we collect Aviva home insurance reviews to help make your decision easier. Find out how genuine customers rate their experiences with Aviva.

Aviva offers a variety of insurance products. All Aviva home insurance policies come with a variety of benefits. For example, access to a 24/7 claims line, damage cover, and support paying for accommodation costs after a claim. Additional add-ons are available to increase your level of cover, such as no claims discount protection and cycle cover.

Does Aviva sound like the ideal provider for your circumstances? Read our Aviva home insurance reviews to see what policyholders have to say about the provider. Find out if Aviva customers would renew their policies, and how satisfied they were with the price of their premiums. Check out reviews for Aviva’s contents cover, buildings cover and combined policies. Be confident in your new insurer by checking customer reviews.

Have you had a home insurance policy with Aviva? Share your experience with others on Smart Money People. Together, we can help people like you make better financial decisions. Was the sign-up process simple, or did it perhaps take longer than anticipated? Did you opt for any additional add-ons, and have they been worthwhile? Have you found your policy to be suitably robust? Would you recommend them to your family and friends? Write an Aviva home insurance review today.

Aviva Home Insurance reviews (192)

Review of the Aviva, Home Insurance:

Bas Advice Given

Has home insurance with them and my laptop got knocked off the kitchen table onto the hard floor. I contacted them and the person I spoke too stated that I didn't have the laptop insured for outside the home, I stated it wasn't outside the home when the accident happened, but he said I couldn't claim. I called them the next day to query the previous call as I was angry and stated the same issue that I had and they stated that it was covered in the home!!! Never take their word as final as I knew I was covered. Reviewed on: 12th September 2016

Excellent service and competitive price

Excellent service and competitive price, Aviva have actual phone lines to deal with claims and enquires, unlike some companies who just have an online chat service Reviewed on: 14th September 2021

Very helpful and efficient

Aviva are very easy to contact, deal with questions quickly & efficiently and provide a good product Reviewed on: 11th September 2021

Avoid Aviva at all times

Avoid at all time! Not providing cover for cars 10 years old nor even being arsed to provide any quotes! Avoid at all times and file a complaint at [email protected], [email protected], [email protected], [email protected] Absolutely AVOID that cartel and do not give them one little Euro! Reviewed on: 11th January 2021

Very disappointed

I requested an update when my policy needed review. I didn't receive any updated policy or information on what was covered. Instead I received a bill. When I called to request details of my coverage, I was then charged a "Premium Due" fee. Poor customer service and will not be renewing again. Reviewed on: 28th November 2020

Super easy and helpful!

We recently took out home insurance with them, the process was super easy and their customer service was excellent, a rarity these days! Reviewed on: 19th September 2020

Fab service

Reasonably priced, helpful customer service Reviewed on: 15th September 2020

A great policy

Easy to deal with at a comparative cost Reviewed on: 13th July 2020

Aviva is a company I have not held home insurance with 2 years. the first through a broker.You seem to get a lot mor options if you renew online instead of the brokers quote through the post . they have an app for your tablet.

Aviva home insurance product. Reviewed on: 13th July 2020

Aviva all the way

A very efficient company who provide a lot of important information and keeping up-to-date at all times regarding any changes. Highly recommended Reviewed on: 13th July 2020

Aviva home insurance

A really comprehensive policy. Good communication in that policy cover and documents easy to read and understand. Reviewed on: 12th July 2020

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