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AXA: Car insurance reviews

Name: Car insurance
Rating: 3.01 (165 reviews)

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2.71

Based on 165 reviews, last reviewed 7th Sep 2025

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

33%

19%

40%

Latest highest rating:

5

Perfect from start to finish. Perfect from start to finish. Could not have been more helpful throughout the whole process. Wouldn’t hesitate to use again. Reviewed on: 6th September 2025

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025

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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Car insurance reviews (165)

Terribe In every way possible

Terribe In every way possible i had a non fault claim in 2016 we are in 2019 they still havent resolved my complaint and they dont even answer my calls and even hang up when they do terrible Reviewed on: 16th January 2019

Great claims service

You can only rate insurance once you’ve had a claim and axa were excellent! Reviewed on: 2nd January 2019

DO NOt USE

put claim in 3 weeks ago and non existent customer service - don't answer the phone, don't call back, don't do what they promise, truly awful and never again Reviewed on: 25th November 2018

Axa direct

Thankfully I've never had to have much dealings with my insurance company. However any time I have contacted them their customer service is excellent. They answer queries and questions quickly and continue to keep you up to date with emails. Cost wise they have always been the cheapest local company to me and then lower my cover cost when I recommended my partner to the same company. Reviewed on: 23rd September 2018

I saved hundreds

Hundreds of pounds cheaper than my renewal quote and that's with breakdown cover thrown in Reviewed on: 28th August 2018

Good, sturdy insurance company

Fast and simple, I have been with this company for the last 3 years. When there was an issue it was sorted quickly and efficiently. Reviewed on: 22nd August 2018

Not the best customer service

I bumped by car and it took over 1hr on hold to get through to talk to anyone about the incident. Reviewed on: 16th August 2018

Samochod

Full professionals and chip services Reviewed on: 10th August 2018

Happy

Very helpful friendly staff, no problems with this insurance Reviewed on: 25th July 2018

Friendly, flexible and helpful.

This is my second year with AXA Insurance and wont be my last. The advisers are always extremely helpful and polite. The cover is explained clearly. The price is VERY competitive. Just can't prise them enough. Reviewed on: 20th July 2018

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