Write a review

Newsletter

Go to business site

AXA: Car insurance reviews

Name: Car insurance
Rating: 3.57 (168 reviews)

View other AXA products

3.57

Based on 168 reviews, last reviewed 2nd Sep 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

19%

39%

Latest highest rating:

5

Good value Good price. Needed a windscreen replacement, very easy to arrange repair with Autoglass from the AXA website. Reviewed on: 2nd September 2026

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025

Read all reviews Write a review

About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

Review AXA: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

AXA Car insurance reviews (168)

Great value, fabulous customer service

I found them to have a great value for money price 2 years in a row! Any dealings with staff were very helpful. I would definitely recommend them Reviewed on: 20th June 2019

Scum of the earth company

Terrible Insurance company. They just want your money, but when you try to claim, they don't pay out. We accidentally spilled a couple of drinks on our carpet and they treated us like criminals for weeks, they kept lying and misrepresenting things, and the people that work there are horrible. They really are a scum of the earth company - I wouldn't wish them on my worst enemy. Reviewed on: 4th June 2019

Don't....Just don't

I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where did the £57 come from!!! Reviewed on: 21st April 2019

Terribe In every way possible

Terribe In every way possible i had a non fault claim in 2016 we are in 2019 they still havent resolved my complaint and they dont even answer my calls and even hang up when they do terrible Reviewed on: 16th January 2019

Great claims service

You can only rate insurance once you’ve had a claim and axa were excellent! Reviewed on: 2nd January 2019

DO NOt USE

put claim in 3 weeks ago and non existent customer service - don't answer the phone, don't call back, don't do what they promise, truly awful and never again Reviewed on: 25th November 2018

Axa direct

Thankfully I've never had to have much dealings with my insurance company. However any time I have contacted them their customer service is excellent. They answer queries and questions quickly and continue to keep you up to date with emails. Cost wise they have always been the cheapest local company to me and then lower my cover cost when I recommended my partner to the same company. Reviewed on: 23rd September 2018

I saved hundreds

Hundreds of pounds cheaper than my renewal quote and that's with breakdown cover thrown in Reviewed on: 28th August 2018

Good, sturdy insurance company

Fast and simple, I have been with this company for the last 3 years. When there was an issue it was sorted quickly and efficiently. Reviewed on: 22nd August 2018

Not the best customer service

I bumped by car and it took over 1hr on hold to get through to talk to anyone about the incident. Reviewed on: 16th August 2018

Do you have a different AXA product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car insurance (discontinued)
from IAM Surety (inactive company) 4.29 from 8 reviews
Motorbike insurance (discontinued)
from MCE Insurance (inactive company) 2.15 from 74 reviews
Car Insurance
from Covea Insurance 2.77 from 15 reviews

Want to see more from AXA?

Liability Insurance
from AXA 4.21 from 4 reviews
Business Insurance
from AXA 4.07 from 7 reviews
Dental Insurance
from AXA 4.07 from 2 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub