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AXA: Car insurance reviews

Name: Car insurance
Rating: 3.57 (168 reviews)

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3.57

Based on 168 reviews, last reviewed 2nd Sep 2026

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

34%

19%

39%

Latest highest rating:

5

Good value Good price. Needed a windscreen replacement, very easy to arrange repair with Autoglass from the AXA website. Reviewed on: 2nd September 2026

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025

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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Car insurance reviews (168)

Good professional company, easy to deal with!

Had AXA insurance in the UK and Thailand and can not fault them, they may not be the cheapest but you get what you pay for. I would recommend AXA to my friends. Reviewed on: 15th September 2019

Easy no hassle insurance!

I've been with AXA for over 5 years and have no reason to change Reviewed on: 11th September 2019

Cheap and honest

I forgot how many years ncb I had so guessed. They looked it up and found it was actually higher. They then gave me a discount. Superb. Reviewed on: 8th September 2019

exceptional clock

EXCELENT SERVIS AND NICEST PEOPLE TO TALK ON PHONE WITH Reviewed on: 29th August 2019

Fantastic customer service

I recently had car insurance with AXA for a couple of years. I did actually leave them this year because I found what they were offering cheaper elsewhere. However, I did have to question my decision quite a lot simply because the customer service I received over the phone from AXA was absolutely amazing. The lady was so personable and helpful and spent plenty of time with me giving me lots of options. I wouldn't hesitate to use AXA again in the future. Reviewed on: 26th August 2019

From poor to worse

I've used Axa several times in the past as I've inevitably bounced around between insurance providers due to pricing. Axa used to have great customer service so was worth the extra they cost at the time, however their prices for renewal this time were over £300 more than the first competitor I queried! If they're affordable for you then great, but do shop around! Reviewed on: 16th August 2019

Very reasonable prices

I had my car insurance with AXA for 2 years, overall I found their prices very competitive, the customer service was always excellent, very friendly and helpful staff. I had to claim on my windscreen cover and they were all extremely helpful throughout the claim. Reviewed on: 7th August 2019

Great!

It is very hard for young drivers to get on the roads nowadays with the price of insurance but axa have been great. I passed my test aged 17 and I am now 22 and it has went down tremendously over the years. Great service Reviewed on: 14th July 2019

Easy to Deal with and an excellent online system

No hassle from the start, one of the best companies I have used. Reviewed on: 8th July 2019

Useless

Case 2035459 I'm only writing this in the hope someone at axa will reply to my emails. A car reversed into my unoccupied, parked car, recorded on ccTV, and 7 weeks later AXA still haven't allocated blame. Infuriating. I need to get my car fixed. Reviewed on: 22nd June 2019

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