Smart Money People Logo
Share this page
Link copied

AXA: Car insurance reviews

View other AXA products
2.71
Based on 165 reviews, last reviewed 7th Sep 2025
100% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
33%
See only 4 star reviews
19%
See only 3 star reviews
4%
See only 2 star reviews
4%
See only 1 star reviews
40%

Latest highest rating:

5

Perfect from start to finish. Perfect from start to finish. Could not have been more helpful throughout the whole process. Wouldn’t hesitate to use again. Reviewed on: 6th September 2025
harry.crook@me.com's avatar
[email protected]

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025
Christie R's avatar
Christie R
Read all reviews Write a review

About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

Review AXA: Car insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review

AXA Car insurance reviews (165)

exceptional clock

5
EXCELENT SERVIS AND NICEST PEOPLE TO TALK ON PHONE WITH Reviewed on: 29th August 2019
DANUTA's avatar
DANUTA

Fantastic customer service

5
I recently had car insurance with AXA for a couple of years. I did actually leave them this year because I found what they were offering cheaper elsewhere. However, I did have to question my decision quite a lot simply because the customer service I received over the phone from AXA was absolutely amazing. The lady was so personable and helpful and spent plenty of time with me giving me lots of options. I wouldn't hesitate to use AXA again in the future. Reviewed on: 26th August 2019
annacbrowne's avatar
annacbrowne

From poor to worse

2
I've used Axa several times in the past as I've inevitably bounced around between insurance providers due to pricing. Axa used to have great customer service so was worth the extra they cost at the time, however their prices for renewal this time were over £300 more than the first competitor I queried! If they're affordable for you then great, but do shop around! Reviewed on: 16th August 2019
Neon Macaron's avatar
Neon Macaron

Very reasonable prices

5
I had my car insurance with AXA for 2 years, overall I found their prices very competitive, the customer service was always excellent, very friendly and helpful staff. I had to claim on my windscreen cover and they were all extremely helpful throughout the claim. Reviewed on: 7th August 2019
Chanelle Louise's avatar
Chanelle Louise

Great!

5
It is very hard for young drivers to get on the roads nowadays with the price of insurance but axa have been great. I passed my test aged 17 and I am now 22 and it has went down tremendously over the years. Great service Reviewed on: 14th July 2019
Rebecca Holland's avatar
Rebecca Holland

Easy to Deal with and an excellent online system

4
No hassle from the start, one of the best companies I have used. Reviewed on: 8th July 2019
Scott Lucas's avatar
Scott Lucas

Useless

1
Case 2035459 I'm only writing this in the hope someone at axa will reply to my emails. A car reversed into my unoccupied, parked car, recorded on ccTV, and 7 weeks later AXA still haven't allocated blame. Infuriating. I need to get my car fixed. Reviewed on: 22nd June 2019
Th's avatar
Th

Great value, fabulous customer service

4
I found them to have a great value for money price 2 years in a row! Any dealings with staff were very helpful. I would definitely recommend them Reviewed on: 20th June 2019
Leanne's avatar
Leanne

Scum of the earth company

1
Terrible Insurance company. They just want your money, but when you try to claim, they don't pay out. We accidentally spilled a couple of drinks on our carpet and they treated us like criminals for weeks, they kept lying and misrepresenting things, and the people that work there are horrible. They really are a scum of the earth company - I wouldn't wish them on my worst enemy. Reviewed on: 4th June 2019
A Narouz's avatar
A Narouz

Don't....Just don't

1
I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where did the £57 come from!!! Reviewed on: 21st April 2019
downunderkelly's avatar
downunderkelly

Review AXA: Car insurance now

Help others make smarter decisions by sharing your own experience.
Give a 1 star rating Give a 2 star rating Give a 3 star rating Give a 4 star rating Give a 5 star rating
Write a review
Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account
Man on beach

News, guides and insight from our team

View resource hub
UK money news stories - 24 July 2024
UK money news stories - 24 July 2024
24th July 2024
Posted in Money Talks by Errolyn Smith
Your Money, Your Voice: Have your say
Your Money, Your Voice: Have your say
24th July 2024
Posted in Our insights by Errolyn Smith
Our latest research - customers see little impact of FCA's Consumer Duty one year on
Our latest research - customers see little impact of FCA's Consumer Duty one year on
24th July 2024
Posted in Our insights by Darryl Barkwill
Consumer credit awards winners 2024
Consumer credit awards winners 2024
11th July 2024
Posted in Awards by Darryl Barkwill