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AXA: Car insurance reviews

Name: Car insurance
Rating: 2.99 (163 reviews)

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2.68

Based on 163 reviews, last reviewed 1st Jun 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

33%

20%

40%

Latest highest rating:

5

work but give me the best price they can possibly be... work but give me the best price they can possibly be and good discounts as well for being with loyal with them Reviewed on: 7th March 2025

Latest lowest rating:

1

AXA stay Clear Had a car accident where I was slamed by a car hit me side on wiped out both doors I sureness via AA, put me in contact with their insurers AXA only t... Read more Reviewed on: 1st June 2025

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About this product

AXA car insurance has two levels of cover to choose from.

AXA offer a multi-car discount for cars registered at your home address. There are optional extras you can add on to your policy for an additional fee and you can also get cover for partial hybrid, plug in or fully electric vehicles.

AXA car insurance reviews help you find out what it’s really like to be a customer. If you’ve used AXA before, you can also leave a review and share your experience.

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AXA Car insurance reviews (163)

From poor to worse

I've used Axa several times in the past as I've inevitably bounced around between insurance providers due to pricing. Axa used to have great customer service so was worth the extra they cost at the time, however their prices for renewal this time were over £300 more than the first competitor I queried! If they're affordable for you then great, but do shop around! Reviewed on: 16th August 2019

Very reasonable prices

I had my car insurance with AXA for 2 years, overall I found their prices very competitive, the customer service was always excellent, very friendly and helpful staff. I had to claim on my windscreen cover and they were all extremely helpful throughout the claim. Reviewed on: 7th August 2019

Great!

It is very hard for young drivers to get on the roads nowadays with the price of insurance but axa have been great. I passed my test aged 17 and I am now 22 and it has went down tremendously over the years. Great service Reviewed on: 14th July 2019

Easy to Deal with and an excellent online system

No hassle from the start, one of the best companies I have used. Reviewed on: 8th July 2019

Useless

Case 2035459 I'm only writing this in the hope someone at axa will reply to my emails. A car reversed into my unoccupied, parked car, recorded on ccTV, and 7 weeks later AXA still haven't allocated blame. Infuriating. I need to get my car fixed. Reviewed on: 22nd June 2019

Great value, fabulous customer service

I found them to have a great value for money price 2 years in a row! Any dealings with staff were very helpful. I would definitely recommend them Reviewed on: 20th June 2019

Scum of the earth company

Terrible Insurance company. They just want your money, but when you try to claim, they don't pay out. We accidentally spilled a couple of drinks on our carpet and they treated us like criminals for weeks, they kept lying and misrepresenting things, and the people that work there are horrible. They really are a scum of the earth company - I wouldn't wish them on my worst enemy. Reviewed on: 4th June 2019

Don't....Just don't

I had car insurance which cost £260 that I had to cancel 2 months in. They charged me £57 administration fee even their own website says "A cancellation fee of £35 may be charged, and a refund due if you've paid your premium in full in advance." where did the £57 come from!!! Reviewed on: 21st April 2019

Terribe In every way possible

Terribe In every way possible i had a non fault claim in 2016 we are in 2019 they still havent resolved my complaint and they dont even answer my calls and even hang up when they do terrible Reviewed on: 16th January 2019

Great claims service

You can only rate insurance once you’ve had a claim and axa were excellent! Reviewed on: 2nd January 2019

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