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Barclaycard: Platinum Credit Card reviews

Name: Platinum Credit Card
Rating: 3.99 (301 reviews)

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3.91

Based on 301 reviews, last reviewed 15th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

53%

22%

10%

13%

Latest highest rating:

5

A safe and unsecured card I’v had Barclaycard for a number of years. Over the years I’v had to get them to get money back for goods that didn’t arrive. They are Quick to respon... Read more Reviewed on: 5th September 2024

Latest lowest rating:

2

I could to use credit card only month and card suspe... I could to use credit card only month and card suspended, why i don't know because i used only about 60%. In future I'll refuse Barcklay service. Reviewed on: 15th January 2025

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About this product

Barclaycard Platinum Credit Card reviews can help you to find out about the pros and cons of the Platinum Credit Card credit card. What kind of features do Barclaycard customers like? Find out more about the Barclaycard Platinum Credit Card by reading our trusted Smart Money People reviews. You can also write your own Barclaycard Platinum Credit Card reviews to share your own experience with Smart Money People, the UK's leading financial services review site. Together, we can make financial services work better for everyone.

Barclaycard Platinum Credit Card reviews (301)

Review of the Barclaycard, Platinum Credit Card:

Generally good but some issues using it abroad

I have had this card for several years but I have had a few issues with it. Barclaycard say that you don't need to inform them if you are going away yet I always do as I choose not to take my mobile or computer with me when I travel abroad so I can't be contacted. One example of a problem was that after a trip to Iceland I came home to find several messages left on my landline to say someone had attempted to use my card fraudulently. I cancelled the card, paid for a credit check and worried a lot about what may happened but it eventually turned out that it was when my partner and I had had several unsuccessful attempts at using a 'pay at the pump' petrol station in Iceland. Yet Barclaycard hadn't previously been able to give us any details of the so called 'fraud' which caused us so much worry. I ended up taking out another credit card with a different company just to use abroad that allows you to put your travel details into their website. Other than that they are a good card provider. I can't comment on their interest rates as these days I just use it as a safe way to pay online and I pay the bill immediately. Reviewed on: 6th May 2016

Supportive and Understanding if something goes wrong...

I've used Barclaycard for many years now and always found them very professional and accomodating if I've ever had an issue. This week I received a letter stating that I had incurred a £12 payment charge for a return direct debit. Long story short but basically I had managed to delete the DD as I couldn't change the amount manually that I wanted to pay. I went online and paid the minimum to ensure I didn't get a charge for late payment and then set up a new DD ready for the next month. Unfortunately I didn't calculate in the weekend days so I was too late to amend the amount for the current month. Although I had paid the minimum, the original DD was attempted to be taken and was rejected resulting in me getting the charge. I called the customer services, explained what had happened and they were extremely understanding. They explained my mistake and how to avoid it in the future and instantly credited back the £12 and removed the black mark from my account. I've had dealings with other companies when I've had different issues and never before received such a professional and supportive stance from such a big company. We are all very quick to criticize when they get something wrong but I believe we should spend more time recognizing the times when they do go the extra mile and make us realize that they do actually care. Many thanks Barclaycard, you exceeded my expectations on this one. Reviewed on: 26th June 2017

Simple and easy

Had used Barclaycard for years now and cannot imagine using any other better product (And I tried a lot!). Very friendly and pro-active Customer services, always taking care of you and making sure there is no fraud on your account. Easy to use website and App, where you can check your balance, make payments and also use big variety of other services. Loads of promotions and rewards constantly refreshing and making life easier. Simply the best!!! Reviewed on: 23rd June 2017

Bad!

I've tried to set up a direct debit for a minimum payment, but for some reason it didn't go trough so had to pay for a late payment fee... not fair Reviewed on: 22nd June 2017

Easy to use Online

The website is second to none, so easy to see what you've spent, and break it down. It makes it easy to pay and keep track of payments Reviewed on: 20th June 2017

Reasonable interest rate

Had this credit card for 10 years and its had a fair bit of use. Its got a fair rate of interest and i've always had good customer service. Reviewed on: 19th June 2017

Great

Great product with low Apr . Had problems with a payment once and they were fine taking a reduced amount for a few months without hitting credit rating . Great customer service. Reviewed on: 18th June 2017

Great card, but frustrating call centre

Card offers are great, but some difficulty when calling for assistance with a language barrier. Problem was eventually sorted out. Reviewed on: 12th June 2017

Good but prepare for junk mail

Good credit card - 12 months interest free but they send lots of junkmail. Customer service is helpful. Reviewed on: 10th June 2017

Fantastic service

Barclaycard have been fantastic, they are easy to get hold of, and called me immediately when they suspected fraud in my account and stopped the transaction. Reviewed on: 10th June 2017

Great APR & Balance Transfers

I would recommend Barclaycard Platinum because of these Benefits 18.9% APR 0% interest on purchases for 25 months from the date you open your account 0% interest for 25 months on balance transfers A transfer fee of 3.5% No Annual Fees Reviewed on: 10th June 2017

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