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Barclays: Current Account reviews

Name: Current Account
Rating: 4.59 (4824 reviews)

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4.45

Based on 4,824 reviews, last reviewed 9th Feb 2025

50% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Great customer service will share my experience Great customer service will share my experience Reviewed on: 17th January 2025

Latest lowest rating:

1

After over 20 years banking with them I was debanked... After over 20 years banking with them I was debanked by Barclays, who refused to give me a reason. They closed all my accounts except for my mortgage,... Read more Reviewed on: 9th February 2025

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

Barclays Current Account reviews (4824)

Review of the Barclays, Current Account:

It's very good service

It's very good service it's very good service Reviewed on: 7th December 2018

SCAMMERS

After paying for a ps-5 and not receiving the item, even though I have emails from the company plus I phoned the carrier company and they didn’t even have any details of my address or name, Barclays still gave the company my money, they won’t help and have left a family with absolutely nothing, and because my account is -£380 we can’t pay any bills Reviewed on: 9th October 2022

Always...

Always there, always accessible, always helpful. Reviewed on: 23rd September 2022

Avoid for business banking

Charge ever-increasing fees but then offer absolutely zero service in return. First time I need assistance thru do absolutely nothing. Avoid. Reviewed on: 21st September 2022

A1

The best bank I have dealt with. Reviewed on: 21st September 2022

Time wasters

Thank you for protecting people from other bank not your customers from 10 year. You are shit!!! Should be closed Reviewed on: 20th September 2022

Fraud system leaves people in vulnerable positions and dire customer service

Do not join up with Barclays if youre looking at reviews for that purpose. After 20 years I'm withdrawing my money to one of the new age banks and closing my accounts with Barclays, in an age of instant communication and transparency, they still operate in the dark ages. My most recent issue was the cutting off of access to my card while abroad with no notification via email, the app, or message leaving me quite literally high and dry in the middle of a city in south america with no money, leading to a difficult night of dealing with a very angry taxi driver I couldnt communicate with and walking hours to find my hotel. Barclays policy with fraud abroad is strictly through phone calls only...I mean I'm no Einstein, but if a customers outside of UK and the cards being used outside of the UK theres a huge chance they wont be able to accept phone calls, especially outside of Europe?? Hmmmm Barclays, might want to rethink this one (my network provider was charging at £1/min, believe me I had data turned off), anyway so apparently Barclays aren't that smart, fine. Next day online chat for 2 hours, told me to clean my chip first, explained again, thennnn they realised it had been blocked (what a great system for a huge banking empire that doesnt link up info between departments...I had to go through it all again a few days later and got told by somebody else it was a system error not fraud, complete shambles of misinformation when I'm explaing to the banking expert the info they have in front of them), one employee stopped responding for 3 days locking me in the chat so I couldnt talk to anyone else, I filed a complaint with 4 different employees who all lied and said they'd submitted it though when I enquired the next day (I was suspicious at this time) none of them had meaning another 2 hours on the chat app doing it all again. It absorbed the best part of 12 hours being given incorrect info, lied to, ignored, palmed off all a waste of time as Barclays "professional" opinion was they'd done nothing wrong. You'd think reading all the reviews on here Barclays would be trying to improve their customer rating but all they're interested in is protecting their own liability in situations like this and ignoring customers till they go away. Reviewed on: 17th September 2022

Good

Happy with this account updated very fast Reviewed on: 13th September 2022

Just like most banks now

They used to be great but now just like any other bank, charge to have an overdraft so I cancelled it. They have their own mobile payment method so don't work with Apple pay, g pay or any others. Reviewed on: 13th September 2022

Worst bank ever

I literally cannot get through to anyone for three days. Every person says they are the wonrg person. I have never had such a bad experience with any business in my life. I have had four accounts there for 20 years. They will all be moved by the year-end. Reviewed on: 25th August 2022

they do not want customers

go elsewhere for service. after 40 years and as a former employee I had an overdraft taken away from an account that paid the income into the account they gave me an overdraft on - yes, I did not get it either. Refused to help at any level with no logic. Letters to chairman and ceo treated with breath taking rudeness. I'm off to another bank. Reviewed on: 23rd August 2022

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