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Barclays: Current Account reviews

Name: Current Account
Rating: 4.59 (4823 reviews)

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4.45

Based on 4,823 reviews, last reviewed 17th Jan 2025

60% decrease in 5 star reviews

in the past 90 days

83% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Great customer service will share my experience Great customer service will share my experience Reviewed on: 17th January 2025

Latest lowest rating:

1

Shocked and disappointed I've just had to retire. I'm now only on the state pension. Barclays have kindly informed me they are taking away my overdraft facility ( I'm not over... Read more Reviewed on: 13th December 2024

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Current Account reviews (4823)

Convenient, fair, friendly, helpful...Barclays have made me happy!

I love the features that Barclays provide. I find them much more 'with it' than other banks and the use of pingit is very convenient for me and my family. I love that the customer service is always so good and I'm able to contact them whenever I need them. The staff in my local branch are always friendly too and after years of banking with another bank I can safely say I'm very pleased to have switched to Barclays. Reviewed on: 28th January 2015

Barclays on twitter solved all my problems in 5 tweets.

I've been with Barclays since I was born, back in the 80s, so I never had a choice! Over the years, they've moved with the times (I miss the piggy banks, however) and when I couldn't get into my account, making me panic somewhat, a kind tweeter dedicated 30 mins of detailed tweets to my every need, solving my problem oh so efficiently. We can say all we like about rates of interest, secure banking etc, but good old customer service goes a long way in my book. Reviewed on: 22nd January 2015

Acting as an executor of a will

I was executor of a relative's will. as the bank with which she banked (Lloyds) did not offer an Executor's account. Consequently, I approached my own bank, Barclays, where branch staff advised that Barclays also did not offer an Executor's account. I set up an additional electronic account in my name for transferring in the assets of the estate and, once probate had been fully granted, distributing the proceeds to beneficiaries. However, the deceased relative had also had a term bond account set up by her Power of Attorney with Barclays. It was agreed by the relevant parties to allow this account to run its full term. Instructions about how to transfer the maturing amount to my receiving account were given at the same time. Just prior to bond maturity, correspondence was received, addressed to the deceased rather than me, and instructions were requested about payment of the matured sum. As this had already been agreed, I phoned Barclays to confirm the original instructions. I was advised that they could not deal with me as they had no record of me as an executor. Requesting to be transferred to the supervisor, I was immediately identified and confirmed as the executor (Yes, your information is staring me in the face, sir"). I repeated the same instructions to this dedicated account-handling centre and I was assured that they would be followed, with written confirmation sent to me. However, no written confirmation or proceeds were received and it transpired that the instructions had not been actioned. This required numerous visits to a branch to resolve 'as you have allowed the maturity date to pass'. This resulted in me raising an official complaint. The complaints department took the complaint seriously, actioned the instructions promptly and the proceeds were paid with additional interest for the period of the delay. However, I was also advised by branch staff that had I set up an Executor's account, this would have been easier for transfer and they questioned why, as Executor, I had chosen not to set one up. I explained to their great surprise that I had been advised that Barclays offered no such Executor's account and that it had to be in my name. Throughout the entire process, prior to complaint, there was an absence of product knowledge even by those who purported to be specialists in the field. Attempting to deal with the problem by phone, I was advised that it had to be resolved in branch -- ''any branch'. My local branch resolutely denied this and directed me to the city centre branch where 'specialist staff' would be able to advise. They were only able to advise by phoning the bereavement department and parroting to me what they were being told. In essence, Barclays has a long way to go to improve its bereavement dealings and to ensure that staff are fully briefed on aspects for dealing with executors. Had I been a blood relative of the deceased, this could have been a very distressing experience. I would not use Barclays again for such a purpose. When my own mother died some years ago, I experienced sympathetic, entirely problem-free executor account dealings with HSBC. Reviewed on: 20th January 2015

Fantastic support and hassle free online banking/card

Great to see a company that wants to resolve on-line banking issues (logging on), deal with it in a professional way and all with one call. A similar issue with Tescos banking took 3 months. Well done Barclays and your call centre team - and thanks Reviewed on: 4th January 2015

Always perfect

Always deal with Barclays and they are always extremely helpful. I always feel valued and like they are always putting my interests first. I hope this always continues. Reviewed on: 29th December 2014

Great customer service poor internet banking

Compared to other banks (especially HSBC) Barclays is in so many way better. It is always a joy to walk in bank agency and find welcoming staff helping you save time and energy. In such situation this is very important. I have been recently well advised on international insurance and the Barclay representative I talked with was nice resourceful and gentle. It is therefore with a lot of regrets that I come to say that the online banking is such a nightmare. We live in a world where saving phone battery is one of the most important daily objective once have. Therefore spending 2h45 minutes looking for a bank statement is very frustrating. Despite the fact that I was needing those statements urgently. Here is what I think if the problem with internet banking: TOO MUCH WRITING makes it less user friendly. We then get lost. Finding my bank statement under cloud it?! I mean I am a social media analyst and yet not intuitive enough for me. I realy hope this help, as a grade is not enough to explain the situation fully. Considering those two personal experience out of 10 I would give Barclays a 5.5. 9/10 for agency experience 2/10 for internet banking. It is not rocket science... fix it :) Reviewed on: 29th December 2014

Christmas was not cancelled!

T'was 3 days before Christmas, and i mislaid my bank card - a clever thing to do on my behalf. As the organised person i am, i hadn't done any Christmas shopping, thus meaning none of my family were going to get Christmas presents! I had turned the house upside down, to no avail. During my lunch hour in work, i went to Barclays bank to be greeted by a lovely customer service lady, who was empathetic towards my situation, i cancelled my bank card and was told that i may not get it before Christmas, which was understandable. I withdrew some money and set about buying christmas presents. On Christmas Eve, after work i came home to find a letter from Barlcays, with a new card in! Something i wasn't expecting due to Christmas postage and holidays, made up i was able to get my presents plus go out for a festive drink! Thanks Barclays for your quick and professional service. Reviewed on: 26th December 2014

Helpful and flexible

I have been with Barclays Bank since I was a student 24 years ago . I have stuck with them as they have been flexible with my changing circumstances and I've always found them friendly and helpful . Reviewed on: 21st December 2014

Good experience overall and excellent online bank.

Good bank feel safe with pin sentry, overall a good bank but remember no banks perfect. Reviewed on: 21st December 2014

Barclays Business Banking

I have banked with Barclays as Business Customer for 3 years. When I can do something online myself I have no issues. As with all Barclays accounts I find their online service to be vastly superior to their competition. I also have business accounts through HSBC and Nat West and their online systems and apps don't get near Barclays - Premier league versus League One! But when it comes to on the phone service, the local business managers at Barclays are lazy at best. I have only had cause to inconvenience him twice in two years - and for that I apologise - I had the gaul to send him one email - asking if he might be able to help a company I had invested in switch their business banking to barclays - he never replied and last night I emailed asking if he could help me access a long-term savings account for the business. I wanted a 90 day access account and couldn't find one online - I emailed asking for help - this was the reply; Hi Paul we don't have a 90 day notice savings account for business, all are accounts are instant access top rate at the moment is 0.5% regards, Well - done Barclays - strong customer focused effort there!!! Reviewed on: 30th October 2014

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