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Barclays: Current account reviews

Name: Current account
Rating: 4.58 (4875 reviews)

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4.46

Based on 4,875 reviews, last reviewed 14th Jun 2025

35% decrease in 5 star reviews

in the past 90 days

25% increase in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

barclays has been good. barclays has been good. have used them for years both home and abroad. i had an issue with a payment bouncing but they told me straight away so i was ... Read more Reviewed on: 12th June 2025

Latest lowest rating:

1

Disappointing for loyal customers If you're looking for a current account that gives you something back, Barclays might disappoint. The standard account pays no interest on your balanc... Read more Reviewed on: 11th April 2025

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Barclays Current account reviews (4875)

Friendly efficient company

When ever I phone with a query I have always had friendly efficient service Reviewed on: 24th December 2015

The Now Modern But Traditional Bank

Having been set up with a Barclays account as a child, it's one I had stuck with over the years. In that time, they've grown a lot and improved on many areas of the customer service experience overall. I do find staff to be, generally, very helpful, polite and willing to assist. Our local branch has recently been renovated to include more technology so you needn't stand in a queue; for the most part, the technology, and the online banking system, works well. There are a few slips here and there, such as when something doesn't show up or a card gets rejected for no apparent reason, but it's mostly okay. The range of accounts is decent enough, but I don't find them helpful for long term customers. For instance, I was never advised I should have moved accounts when I was younger in to a more 'adult' account, nor was I advised there was a better account for me years later. You have to take the initiative as they don't seem to. I have had some issues where there have been mistakes on their part. For instance, a card getting cancelled because they thought my card had been compromised, just because I'd spent a little more than usual. Setting me up with a different account card than what I'd asked for. However, in terms of rectifying issues they have caused, for whatever reason, the turnaround is generally quite good. The other downside is the poor returns rate as a customer. No matter your loyalty, the interest rates are low, next to nothing really, which isn't all that uncommon at the moment, but it's disheartening. All in all, it's so-so; one I'd have a little more faith in over others perhaps in terms of stability, easy to deal with and up to date, but certainly not the best returns you could get or flawless. Reviewed on: 24th December 2015

No problems at all

I have always found staff professional and knowledgeable in answering any queries Reviewed on: 19th December 2015

Helpful staff

Always helpful and friendly in branch if I need to go in and their online banking is really easy to use Reviewed on: 17th December 2015

Long queus only one branch in town

Very long queues in branch. Branch not located well for parking or ease of access however online and mobile banking works well. Reviewed on: 14th December 2015

Bank that do not like to engage with customers in person

Barclays do not want to deal with people in person anymore. They want you to do everything using their electronic machines in branch or via online banking. If you find a branch that does have counter staff, they're likely to only have one desk open. Reviewed on: 1st December 2015

Always impressed

I have never had any issues with Barclays, I find staff very helpful in branch, the Ibank App is superb and even allow me to look at my Barclaycard etc as well. Reviewed on: 24th November 2015

Simple Service But Not On The Phone

I find the Barclays online account easy to manage but the idea of having to get any help from the call centres is the downside, often don't listen to what you actually want and can leave you frustrated! Reviewed on: 23rd November 2015

Terrible call center

on using my card and it was declined the call center did not advise me my new card had been posted - I spent nearly ten pounds trying to sort the issue out before they realised what had happened. All I got was a sorry and wait until you card arrives. Reviewed on: 23rd November 2015

Simple, easy, quick.

Barclays bank account is simple, easy and fair. No charge per month, no usage fee and a relatively modern online banking system. They're located in the big Scottish cities, and activating online banking without one near is a simple matter of finding an ASDA. All in all, a pretty good deal. One single downside is the mobile app for Android, which is one that does not allow rooted devices to use it. While I can almost understand the security concerns, it's an outdated measure that discriminates against the customisation of mobile phones. A minor niggle, but an annoying one at that. Reviewed on: 22nd November 2015

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