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Barclays: Current account reviews

Name: Current account
Rating: 4.32 (4961 reviews)

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4.32

Based on 4,961 reviews, last reviewed 9th Jul 2026

84% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Customer service Imogen and Kaye were extremely helpful when we called into the bank . Reviewed on: 9th July 2026

Latest lowest rating:

1

Appaling service, no branches left in a 15 mile radius Appaling service, no branches left in a 15 mile radius Reviewed on: 17th April 2026

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Current account reviews (4961)

Could word letters a lot better

I recently opened a bank account with Barcleys, everything was great card arrived PIN numbers arrive for bank card, Internet banking and telephone banking, in one letter it says to activate my card at a barcleys Atm, so off I go to the bank to activate my card, unfortunately the atm was out of service so couldn't do anything, went into branch to be told they couldn't activate it in branch I had to use a barcleys atm, I got a text message the following day stating that unless I activated my card within 24 hours they would close my account, so I rang barcleys to be told that I can actually use any atm to activate the card but they prefer you use a barcleys atm, now had they written on the letter that any atm is fine I would of activated the card straight away, same for the staff in the branch telling me I ours only use a barcleys machine, maybe they need to write there letters more clearly and train staff to give all the options available Reviewed on: 28th March 2016

Always good customer service

Changing personal details and helping sort out accounts, excellent service in branch. Reviewed on: 28th March 2016

great extras with a free account

An account with barclays is worth having. It is easy to manage online and as an added bonus you get free Kaspersky internet security for multiple computers, worth banking with for that alone. Reviewed on: 28th March 2016

Overcharged

Overcharged on more than one occassion and pressurised into buying Reviewed on: 12th March 2016

Trouble free online banking.

Been with Barclays for over 30 years and have never had a any concerns. Reviewed on: 19th February 2016

My Card was compromised

For years my card was compromised by fraudsters around the world causing myself much stress and anxiety and l had to change my card about eleven times but my card was compromised again and again. I had to move to another bank. I was there one Month and Barclays tried to draw monies from my account without my knowledge unsuccessfully so then they wrote to me saying l owed them money so l contacted the banking ombudsman who stopped them in their tracks. I then moved to another bank that Barclays would not know about. Reviewed on: 19th February 2016

They are everything I require in a Bank

Friendly Staff. However as there is online Banking and you can control your own account, I don't get to talk to the staff very often now Reviewed on: 19th February 2016

Gone Online...

I used to recommend Barclays but they've been closing down all my local banks! Reviewed on: 19th February 2016

Non UK call centres are difficult to communicate with

I wanted to see what my balance way on my account as the online website was down. I called happily called telephone banking only to speak to an advisor who asked me to spell my name 4 times and then said "oh, I don't understand what you are trying to tell me, may I call you Andy (my name is Audrey by the way), after almost 17 minutes of this, I said "not to worry, I'll call back later" to which the advisor replied, "but Andy, I just need your name..." at which point I gave up and was left extremely frustrated all day. I did, however, have the complete opposite experience, after summoning my strength again and calling again a few days later with a lovely advisor who spoke English very well and wasn't at all robotic in her questions, we even had a bit of a giggle. All in all, Barclay's customer service is definitely hit and miss and I do dread calling. Reviewed on: 19th February 2016

Generally pretty positive

I can't think of any problems I've had with this account at all. When there was a discrepancy recently about when my free overdraft ended they were extremely courteous and credited my account with any extra charges I might incur- very good Reviewed on: 19th February 2016

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