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Barclays: Current account reviews

Name: Current account
Rating: 4.58 (4877 reviews)

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4.48

Based on 4,877 reviews, last reviewed 15th Nov 2025

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Best barclays Hi, I’m a customer of Barclays Bank, provides good services and i want to be it’s customer for long Reviewed on: 27th June 2025

Latest lowest rating:

1

Barclays blocked a transfer from my own Lloyds accou... Barclays blocked a transfer from my own Lloyds account and held my money for days (and I'm worried it could turn into weeks or months), causing me fin... Read more Reviewed on: 15th November 2025

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Current account reviews (4877)

Additions Account - Barclays Bank

I have a package account with Barclays that covers breakdown insurance with RAC. Phoned to see if this covers our trip to Brussels, as on the literature it says some European countries. Phoned correct number and asked the question, the operator did not know the answer and said he would pass me on to his supervisor. I was then cut-off, not very impressed. Reviewed on: 24th December 2015

...

Honestly? I usually like Barclays, but their last service was so poor that I just don't want to use them again. I've had money missing, money not put back in after not receiving the correct amount at an ATM. Just ridiculous. Reviewed on: 24th December 2015

Friendly efficient company

When ever I phone with a query I have always had friendly efficient service Reviewed on: 24th December 2015

The Now Modern But Traditional Bank

Having been set up with a Barclays account as a child, it's one I had stuck with over the years. In that time, they've grown a lot and improved on many areas of the customer service experience overall. I do find staff to be, generally, very helpful, polite and willing to assist. Our local branch has recently been renovated to include more technology so you needn't stand in a queue; for the most part, the technology, and the online banking system, works well. There are a few slips here and there, such as when something doesn't show up or a card gets rejected for no apparent reason, but it's mostly okay. The range of accounts is decent enough, but I don't find them helpful for long term customers. For instance, I was never advised I should have moved accounts when I was younger in to a more 'adult' account, nor was I advised there was a better account for me years later. You have to take the initiative as they don't seem to. I have had some issues where there have been mistakes on their part. For instance, a card getting cancelled because they thought my card had been compromised, just because I'd spent a little more than usual. Setting me up with a different account card than what I'd asked for. However, in terms of rectifying issues they have caused, for whatever reason, the turnaround is generally quite good. The other downside is the poor returns rate as a customer. No matter your loyalty, the interest rates are low, next to nothing really, which isn't all that uncommon at the moment, but it's disheartening. All in all, it's so-so; one I'd have a little more faith in over others perhaps in terms of stability, easy to deal with and up to date, but certainly not the best returns you could get or flawless. Reviewed on: 24th December 2015

No problems at all

I have always found staff professional and knowledgeable in answering any queries Reviewed on: 19th December 2015

Helpful staff

Always helpful and friendly in branch if I need to go in and their online banking is really easy to use Reviewed on: 17th December 2015

Long queus only one branch in town

Very long queues in branch. Branch not located well for parking or ease of access however online and mobile banking works well. Reviewed on: 14th December 2015

Bank that do not like to engage with customers in person

Barclays do not want to deal with people in person anymore. They want you to do everything using their electronic machines in branch or via online banking. If you find a branch that does have counter staff, they're likely to only have one desk open. Reviewed on: 1st December 2015

Always impressed

I have never had any issues with Barclays, I find staff very helpful in branch, the Ibank App is superb and even allow me to look at my Barclaycard etc as well. Reviewed on: 24th November 2015

Simple Service But Not On The Phone

I find the Barclays online account easy to manage but the idea of having to get any help from the call centres is the downside, often don't listen to what you actually want and can leave you frustrated! Reviewed on: 23rd November 2015

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