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Barclays: Current account reviews

Name: Current account
Rating: 4.58 (4876 reviews)

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4.46

Based on 4,876 reviews, last reviewed 27th Jun 2025

74% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

77%

14%

Latest highest rating:

5

Best barclays Hi, I’m a customer of Barclays Bank, provides good services and i want to be it’s customer for long Reviewed on: 27th June 2025

Latest lowest rating:

1

Disappointing for loyal customers If you're looking for a current account that gives you something back, Barclays might disappoint. The standard account pays no interest on your balanc... Read more Reviewed on: 11th April 2025

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About this product

The Barclays Bank Account can be opened as a sole account or joint account and has no monthly fee.

The Barclays Bank Account can be managed via the mobile banking app and sends instant spending notifications. You can add optional insurance packs to your account for a fee.

Barclays Bank Account reviews help you find out what it’s really like to be a customer. If you’ve used Barclays before, you can also leave a review and share your experience.

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Barclays Current account reviews (4876)

Are you adequately prepared for mediocrity

While Barclays tend to have a really excellent customer service team, it seems their processes and business process management is lacking. The agents seem to genuinely want to help you over the phone and via twitter, however, the empowerment of the agents to actually resolve issues is lacking. I have held for as much as 30 min while being transferred to the right department and it seems as though requesting simple things like bank statements is a chore. If the processes were improved this bank would be amazing. Barclays customer care agents, you receive 10 out of 10 in my book, but the processes are seriously less that mediocre. Reviewed on: 10th February 2015

Never simple, always a hassle to get anything out of them

From opening the account and having my first cheque returned due to the inadequacy of my account manager, to the excuse that they couldn't access their safe so I couldn't have change for my business today, I can honestly say, hand on heart that I am gobsmacked writing this still as a Barclays customer. Something I intend to remedy in the very near future. Reviewed on: 5th February 2015

Great customer service with friendly, knowledgable staff

Barclays always have enough staff in branch to sort out any queries that you have. They are attentive and know how to fix any issues swiftly and with the minimum of fuss. Reviewed on: 29th January 2015

Convenient, fair, friendly, helpful...Barclays have made me happy!

I love the features that Barclays provide. I find them much more 'with it' than other banks and the use of pingit is very convenient for me and my family. I love that the customer service is always so good and I'm able to contact them whenever I need them. The staff in my local branch are always friendly too and after years of banking with another bank I can safely say I'm very pleased to have switched to Barclays. Reviewed on: 28th January 2015

Barclays on twitter solved all my problems in 5 tweets.

I've been with Barclays since I was born, back in the 80s, so I never had a choice! Over the years, they've moved with the times (I miss the piggy banks, however) and when I couldn't get into my account, making me panic somewhat, a kind tweeter dedicated 30 mins of detailed tweets to my every need, solving my problem oh so efficiently. We can say all we like about rates of interest, secure banking etc, but good old customer service goes a long way in my book. Reviewed on: 22nd January 2015

Acting as an executor of a will

I was executor of a relative's will. as the bank with which she banked (Lloyds) did not offer an Executor's account. Consequently, I approached my own bank, Barclays, where branch staff advised that Barclays also did not offer an Executor's account. I set up an additional electronic account in my name for transferring in the assets of the estate and, once probate had been fully granted, distributing the proceeds to beneficiaries. However, the deceased relative had also had a term bond account set up by her Power of Attorney with Barclays. It was agreed by the relevant parties to allow this account to run its full term. Instructions about how to transfer the maturing amount to my receiving account were given at the same time. Just prior to bond maturity, correspondence was received, addressed to the deceased rather than me, and instructions were requested about payment of the matured sum. As this had already been agreed, I phoned Barclays to confirm the original instructions. I was advised that they could not deal with me as they had no record of me as an executor. Requesting to be transferred to the supervisor, I was immediately identified and confirmed as the executor (Yes, your information is staring me in the face, sir"). I repeated the same instructions to this dedicated account-handling centre and I was assured that they would be followed, with written confirmation sent to me. However, no written confirmation or proceeds were received and it transpired that the instructions had not been actioned. This required numerous visits to a branch to resolve 'as you have allowed the maturity date to pass'. This resulted in me raising an official complaint. The complaints department took the complaint seriously, actioned the instructions promptly and the proceeds were paid with additional interest for the period of the delay. However, I was also advised by branch staff that had I set up an Executor's account, this would have been easier for transfer and they questioned why, as Executor, I had chosen not to set one up. I explained to their great surprise that I had been advised that Barclays offered no such Executor's account and that it had to be in my name. Throughout the entire process, prior to complaint, there was an absence of product knowledge even by those who purported to be specialists in the field. Attempting to deal with the problem by phone, I was advised that it had to be resolved in branch -- ''any branch'. My local branch resolutely denied this and directed me to the city centre branch where 'specialist staff' would be able to advise. They were only able to advise by phoning the bereavement department and parroting to me what they were being told. In essence, Barclays has a long way to go to improve its bereavement dealings and to ensure that staff are fully briefed on aspects for dealing with executors. Had I been a blood relative of the deceased, this could have been a very distressing experience. I would not use Barclays again for such a purpose. When my own mother died some years ago, I experienced sympathetic, entirely problem-free executor account dealings with HSBC. Reviewed on: 20th January 2015

Fantastic support and hassle free online banking/card

Great to see a company that wants to resolve on-line banking issues (logging on), deal with it in a professional way and all with one call. A similar issue with Tescos banking took 3 months. Well done Barclays and your call centre team - and thanks Reviewed on: 4th January 2015

Always perfect

Always deal with Barclays and they are always extremely helpful. I always feel valued and like they are always putting my interests first. I hope this always continues. Reviewed on: 29th December 2014

Great customer service poor internet banking

Compared to other banks (especially HSBC) Barclays is in so many way better. It is always a joy to walk in bank agency and find welcoming staff helping you save time and energy. In such situation this is very important. I have been recently well advised on international insurance and the Barclay representative I talked with was nice resourceful and gentle. It is therefore with a lot of regrets that I come to say that the online banking is such a nightmare. We live in a world where saving phone battery is one of the most important daily objective once have. Therefore spending 2h45 minutes looking for a bank statement is very frustrating. Despite the fact that I was needing those statements urgently. Here is what I think if the problem with internet banking: TOO MUCH WRITING makes it less user friendly. We then get lost. Finding my bank statement under cloud it?! I mean I am a social media analyst and yet not intuitive enough for me. I realy hope this help, as a grade is not enough to explain the situation fully. Considering those two personal experience out of 10 I would give Barclays a 5.5. 9/10 for agency experience 2/10 for internet banking. It is not rocket science... fix it :) Reviewed on: 29th December 2014

Christmas was not cancelled!

T'was 3 days before Christmas, and i mislaid my bank card - a clever thing to do on my behalf. As the organised person i am, i hadn't done any Christmas shopping, thus meaning none of my family were going to get Christmas presents! I had turned the house upside down, to no avail. During my lunch hour in work, i went to Barclays bank to be greeted by a lovely customer service lady, who was empathetic towards my situation, i cancelled my bank card and was told that i may not get it before Christmas, which was understandable. I withdrew some money and set about buying christmas presents. On Christmas Eve, after work i came home to find a letter from Barlcays, with a new card in! Something i wasn't expecting due to Christmas postage and holidays, made up i was able to get my presents plus go out for a festive drink! Thanks Barclays for your quick and professional service. Reviewed on: 26th December 2014

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