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Better.co.uk: Mortgage Broker reviews

Name: Mortgage Broker
Rating: 4.88 (577 reviews)

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4.84

Based on 577 reviews, last reviewed 8th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

4

Efficiency We have experienced everything done on time efficiently. Reviewed on: 8th October 2024

Latest lowest rating:

1

Poor communication and timescale Poor communication and timescale Reviewed on: 23rd April 2024

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About this product

Considering using Better.co.uk for your next mortgage? Read our Better.co.uk mortgage broker reviews first on Smart Money People - the UK's #1 site for financial services reviews, including this innovative new mortgage broker. Or if you’ve already had dealings with Better.co.uk, why not share a review of your own? Your review, good or bad, will help others get a feel for whether this the of mortgage service is right for their needs

Better.co.uk Mortgage Broker reviews (577)

Review of the Better.co.uk, Mortgage Broker:

Easy and jargon-free

Honestly, it was just very easy and accessible. Signing up and entering my details was good – and well designed. Paolo was the person helping me and he was super clear and helped break down all the jargon that is usually associated with mortgages. Reviewed on: 28th May 2024

Very transparent and responsive.

Very transparent and responsive. They helped me get a great deal without having to even go to a branch when I got my first mortgage, and proactively got in touch to help me remortgage a few months before the mortgage initial rate was up. Really knowledgeable and not pushy. Already recommended them to friends! Reviewed on: 25th March 2024

Stuck with us till it mattered!

They got stuck with us for six months whilst we navigated the Scottish housing market and when it came time to pull the trigger all the support we had was quick efficient and got us the deal we wanted when we needed it. Reviewed on: 25th March 2024

Excellent customer service and attention to detail

I approached Better.co.uk through a recommendation from MoneysavingExpert website. I'm glad I out of the 3 mortgage brokers I contacted the customer service, attention to details and my needs resulted in me obtaining the mortgage I required at a very competative rate. I addition, they also helped me reassess and upgrade my life insurance provision as a result of my new mortgage. Reviewed on: 25th March 2024

Excellent customer service

Got my mortgage with better in October 2023. They were very helpful and kind. As a first time buyer I was very nervous but the staff at better, Ashleigh in particular, was absolutely fantastic and I was put at ease straight away. Reviewed on: 25th March 2024

Painless

My experience has been painless, they have explained everything and the online portal is extremely intuitive. Although the service is free (paid for by the lender), they have not pressured me about buying any of their addon services. Reviewed on: 25th March 2024

Very easy to deal with

Very easy to deal with and made it easy to speak to around work. Reviewed on: 25th March 2024

Received 5 star service.

Received 5 star service. Really easy and stressfree experience from start too finish. Reviewed on: 25th March 2024

Easy from start to finish.

Easy from start to finish. The process was efficient and great value for money Reviewed on: 25th March 2024

well organised and helpful

It was very informative and flexible. they were respond it very patiently, friendly, promptly and quickly.. They were very helpful and organised and arranged my mortgage within the time. Reviewed on: 25th March 2024

A helping hand when you have no idea what you’re doing!

I can’t believe this is a free service! I had phone calls from them nearly every week to check in and help me with every choice I made. Everything was explained to be simply and without judgment of me not really knowing very much about mortgages at all! I only bought my parents house from them (which I had lived in anyway for 20 years but they were ready to retire and move somewhere quieter). I just wouldn’t have known what to do without Trussle/Better’s help! I started with Ian Mathias helping me, he is so friendly and informative and I spent the most time talking to him. Christine Brain helped me a lot near the end of mortgage acceptance and she is a lovely person to speak to on the phone, good sense of humour and bubbly. Niladri Chakraborty got all of my policies sorted very quickly and easily (mortgage protection etc) and explained to me why I needed them. And finally Kate Williams was another informative clear talker, all the staff I spoke to are just good at their jobs and get it done quickly and clearly for us and it’s all free! Reviewed on: 25th March 2024

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