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Better.co.uk: Mortgage Broker reviews

View other Better.co.uk products
4.83
Based on 577 reviews, last reviewed 8th Oct 2024
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
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0%
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1%

Latest highest rating:

4

Efficiency We have experienced everything done on time efficiently. Reviewed on: 8th October 2024
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Joy

Latest lowest rating:

1

Poor communication and timescale Poor communication and timescale Reviewed on: 23rd April 2024
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jatt s
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About this product

Considering using Better.co.uk for your next mortgage? Read our Better.co.uk mortgage broker reviews first on Smart Money People - the UK's #1 site for financial services reviews, including this innovative new mortgage broker. Or if you’ve already had dealings with Better.co.uk, why not share a review of your own? Your review, good or bad, will help others get a feel for whether this the of mortgage service is right for their needs

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Better.co.uk Mortgage Broker reviews (577)

Brilliant communication and a very easy to use onlin...

5
Brilliant communication and a very easy to use online portal. I found the emails very useful, not too many, not too few, and the friendliness of the broker was great. Reviewed on: 21st May 2024
Hannah's avatar
Hannah

Really good and swift, definitely outstanding servic...

5
Really good and swift, definitely outstanding service specially given they don’t charge anything to buyers Reviewed on: 21st May 2024
Pablo R's avatar
Pablo R

Better brokers have very good knowledge and can advi...

5
Better brokers have very good knowledge and can advise you on the best lender for your criteria. Reviewed on: 21st May 2024
Abdul Y's avatar
Abdul Y

Excellent advisor.

5
Excellent advisor. Knowledge but not pushy. Ensured best rate before switch rates went up. Timely and polite communication at all times. Reviewed on: 17th May 2024
Daniella S's avatar
Daniella S

Great communication

5
Easy to fill in application. Very responsive from the team. Calls us to explain what is needed, what's going to happen and explain the process to us. Reviewed on: 17th May 2024
KA's avatar
KA

Fantastic service from start to finish

5
Chantelle was fantastic! She listened to our circumstances, and came up with possible mortgage options. Once she had all our paper work she was able to find us a mortgage to suit our requirements. We originally tried through L&C and felt it was too much trouble and complication for the advisor who said there is no point and to wait another year. Where as Better gave us a 5 star service from start to finish. Nothing was too much bother and it was also a sleek handover to Ellie who was great keeping us on track till the mortgage was offered. Thank you girls and thank you to Better. 100% will use again and refer to friends and family. Reviewed on: 11th May 2024
Nicolo F's avatar
Nicolo F

Excellent customer-centric service

5
After switching brokers I realised what I was missing. Jamie was informative, knowledgeable and polite. He gave me practical options and was patient in hearing my concerns and plans to come up with the best option, which I believe I received. 2 months later he sent a mail confirming that I was still on the best option based on my objectives. This shows that he is still scanning the market for better deals. Great service! Reviewed on: 10th May 2024
Rey J's avatar
Rey J

Great customer service.

5
Great customer service. Every step explained so that I felt comfortable and at ease with the process. Better rate than the bank gave me too. Reviewed on: 9th May 2024
Iman's avatar
Iman

Informative, helpful, and fee-free!

5
I've found Better to be so helpful with arranging my first mortgage. They are quick to respond, and are happy to answer all my questions - and there are a lot, being new to the home buying process! I appreciate that there is no fee to use their services - I initially was working with a private broker who would charge a substantial fee for arranging a mortgage so I was amazed to receive a better service from Better for free. They have kept me informed at every stage and helped me explore different options to suit my situation. Reviewed on: 8th May 2024
Jess S's avatar
Jess S

They really try hard to explore options for you and...

5
They really try hard to explore options for you and get back to your queries quickly. My contract is quite awkward as an agency worker but Priyanka managed to find a lender who would accept most of the income as basic pay (although they didn't accept the full income). Reviewed on: 4th May 2024
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Bilkis

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