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Bikesure: Motorbike reviews

Name: Motorbike
Rating: 1.25 (59 reviews)

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1.30

Based on 59 reviews, last reviewed 13th Nov 2024

200% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

3 star

2 star

93%

Latest highest rating:

5

Easy to use, value for money and helpful! Easy to use, value for money and helpful! Reviewed on: 24th August 2024

Latest lowest rating:

1

Avoid these guys. Awful experience! Should have realised they are a broker. They only ever cared about their money and what they were owed. I lost 8-9 months of money, then got hit with ... Read more Reviewed on: 13th November 2024

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Bikesure Motorbike reviews (59)

Review of the Bikesure, Motorbike:

Extortionate cancellation fee.

Arranged insurance via a comparison web site. Got a message two days later to call them in order to ‘validate my insurance ‘. Apparently some of the information about the bike was incorrect after me inputting the registration on line therefore an extra £300 was needed to provide cover. I told them to cancel the policy and they charged me a £65 cancellation fee. This without any policy being brought into force until 1st February. Reviewed on: 8th January 2024

Avoid at all cost

ABSOLUT COWBOY OF A COMPANY. No policy documents sent, call after call....hassle after hassle, and after all the time wasting when I do not want their service, they charged my card cancellation fees. unbelievable! Reviewed on: 6th November 2023

Scammers

Took out a policy via a price comparison website, they then call me up the next day to “validate” the policy, ask a bunch of questions that were already answered via price comparison website and then add an extra 50% charge on top of the policy. Phone line got cut off and then a week later they cancel my policy and charge the £65 admin fee. DO NOT USE! Reviewed on: 2nd October 2023

DO NOT USE

Never use these people. We sold our bike in April. We had a month to month plan. Told them we had sold them. They stated they needed the documentation from DVLA to get a refund for the MONTHS we’ve continued paying, despite letting them know we sold it. Gave them documentation, they state they won’t accept it as it doesn’t have the chassis number on it but it has the reg. We’ve sent off the V5 previously to them which has the VIN and still this. What a nightmare and looking at their reviews, this seems to be their MO. To just keep charging people and making it impossible to cancel. Worst insurance company we’ve ever dealt with. Reviewed on: 25th September 2023

This company is horrendous avoid like the plague

Horrendous customer care will extort money off you after you have paid, they will charge you a lot of money for cancelling they do not Honor 14-day cooling of Period this company needs to be investigated by the police or ombudsman they are Crooks, they are scammers Reviewed on: 2nd September 2023

DO NOT USE THIS COMPANY

WARNING WARNING WARNING Do not get motorbike insurance with this company there customer service telephone team is terrible wasted 90 minutes on my time this morning contact ing them 3 times absolute shambles down there .Thay email me saying I lied to them about my details when I set up the insurance policy one day ago .about when I brought my motorbike 8 years ago I did not get the dates right and thay was going to cancel the policy because off this and thay want pictures of the garage that I put my motorbike in.. unbelievable..who knows the exact date 8 years ago you brought a motorbike and why should I have to send them a picture of the garage I store my motorbike in ...who do these insurance companies think thay are the police or something .Then tryed to charge me £65 to cancel my insurance policy that doesn't even start until 2 weeks on the 8th August when it is the 25th July today and my years motorbike quote was £147 for the year. Do your self a favour and go with someone else thay think there the police down there not worth the hassle and stress dealing with bikesure.terrible companie.shocking....still got to wait 5 days to get money back let's see how much stress that's gonna be with this company. Probably alot.. Reviewed on: 25th July 2023

Rip off and waist of money

Took a motorbike policy with Bike Sure, and after the initial price, the price rose to double for no reason whatsoever. After a few days, I decided to cancel my policy (14-day cooling-off period) only to be asked for a £65 cancellation fee. When I complained, the guy I spoke to "tried his best to reduce this to a £22 deposit already taken". Please avoid this Company at all costs, as there are many hidden charges awaiting you! VERY HIGHLY NON-RECOMMENDED COMPANY Reviewed on: 24th July 2023

Whats the point?

Took out a policy but no certificate sent. You have to follow a link that doesn't work. I emailed them - no reply. Now I need the certificate so spend half hour waiting on the phone to be told that they will email the link that's not going to work. They just wont/cant email the certificate?? Reviewed on: 5th July 2023

Scam, do not use

Insured my daughters bike online. Received a letter saying details were not correct, this was sorted, Then kept receiving letters about items missing/information not there even though emailed numerous times. Cancelled insurance, refund is not even half of initial payment, and she has only been insured for 2 months. Complete rip off, do not use! Do not trust the trustpilot reviews as they pay to remove the negative ones. Reviewed on: 1st June 2023

Scammers

The scammiest approach to dealing with customers. Bikesure is a "broker". You go through them, they show a decent price then you get emails from providers like Adrian Flux. I have gotten my insurance through them and paid for an annual one that cost £280 for a year. I selected it to start 3 weeks later and paid. I then got a email that they I needed to call to confirm a few things. I knew right away that it's going to be trouble. I called and asked me all those questions again. Because it wasnt in a locked garage but it was in a locked unaccessible garden, it went up from £280 to £900+. Naturally asked to cancel as you normally have a free cancelation period, but even though my contract would start in 3 weeks, I was asked to pay a £60 cancellation fee. I said it's unfair as my contract hasn't even officially started yet, and they referred the Terms of Service that I "agreed" with. Do not use. Reviewed on: 20th May 2023

AVOID AT ALL COSTS

Went ahead with an insurance policy online, instead of being given a certificate, I was notified they were doing fraud checks. Fair enough. I needed something quick, so responded to their email shortly afterwards (11 minutes) and cancelled it. Went elsewhere and got insurance issued immediately. I was charged nearly £100 for the insurance that as never edited for 11 minutes. Complained and went through the motions, they don't care. Awful company, will never use and will hit you with admin charge after admin charge. AVOID this company, there are far better insurers out there. I went with Harley Davidson direct, they were far better. BIKESURE will CON you whenever they can. Reviewed on: 27th April 2023