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Bikesure: Motorbike reviews

Name: Motorbike
Rating: 1.23 (66 reviews)

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1.22

Based on 66 reviews, last reviewed 1st May 2025

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

3 star

2 star

93%

Latest highest rating:

5

Easy to use, value for money and helpful! Easy to use, value for money and helpful! Reviewed on: 24th August 2024

Latest lowest rating:

1

Insured online they took money then next day had pho... Insured online they took money then next day had phone call from them with a load of demands they wanted me to send them licence check, proof of addre... Read more Reviewed on: 1st May 2025

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About this product

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Bikesure Motorbike reviews (66)

Terrible experience - are they even legal ?

I had to find new Motorbike insurance after MCE (Gibraltar) went into administration. When running comparison, Bikesure came up with the lowest quotes on Gocompare. Clicked through and was taken to the Bikesure website (no options were given to change any details passed through from Gocompare website). I purchased a new insurance starting from 1st Feb - problems started here !! A day later, I got a message waring that insure might be cancelled and asking to call them back. When I rang them back, I was told that I am going to be charged an additional £50 odd as I had not declared a third party claim. I went back onto the data entered on gocompare and there you go - claim was always there !!. Upon challenging this, they backed off (They couldn't clearly identify, where they received the data from). Then they started their pressure selling to get me to spend another £70 odd to buy their excess protection, I declined which they were not happy about. This was followed by a lengthy description of all the ways in which a claim will be invalid. At this point, I had started losing confidence in them as an insurer. Just felt like they were lining up excuses to get out of any claims. I was then asked to provide a mileage declaration form and a license code, which I submitted. The next day, I received another email demanding £78. Apparently they have my test pass date on record as 14/07/21 where as the actual test pass date is 09/08/21. I again went back onto the comparison websites to check the data, I was not asked to enter a precise date anywhere on the forms. Gocompare simply asks for a test pass month. So Bikesure now wants to charge a premium increase of £38 + £35 admin charge for changes to the policy, all this 14 days before the policy has even started. By this point, I had had enough, rang up and asked to cancel the policy, thinking I am still within the 14 days cooling-off period. Surprise surprise, they have a £60 charge for cancellation buried within their terms and conditions !! I was treated like an inconvenience by their customer service, so I am now proactively sharing my experience on googlemaps, trustpilot, FB motorbike groups and more !! So fellow motorbikers, here is my experience. If you have clicked through and paid bikesure - you are done for. They've got you one way or other !! Bikesure customer ref: 59036612 Policy number: 2775438MC036616 I have given one-star and shared my experience, you be the judge. Happy to share their communications publicly if needed. Reviewed on: 21st January 2022

Crooks - £65 admin charge

Purely and simply crooks. £65 admin charges? For making a few clicks? Purchased policy through money.com, location of bike overnight gave 3 options, I chose garage as private property was an option. Therefore policy invalid. Requested refund - £65 admin charge. In these current times, Covid, mental health issues there is no justification for a £65 admin charge. Reviewed on: 12th January 2022

Extortion and fraud

Terrible, terrible, terrible company, on the outside they appear thorough and professional but once you've bought the policy, they start to implement ridiculous validation checks, checking my occupation, looking for my garage on Google earth, then threatening to cancel my.policy if I didn't purchase "approved" security device from their own security company, horrible customer service totally unreasonable, still after cancelling my.policy they have tried to extort 80 quid from me, absolutely criminal so don't use them. Reviewed on: 6th January 2022

Bikers beware

I just wrote a review, but before listing it, I thought I better look at the others. My words & experience are exactly the same, said already by another victim, so copy and paste Reviewed on: 21st September 2021

F'ing extortionate

The way these people do business makes me genuinely angry, as they will drain you for money at any given opportunity. I took out a policy at a rate of £260. About two hours after taking the money from my account, they changed the terms of my policy to a version I wasn't happy with. I was then faced with a decision to pay their new £900 policy or an £88 cancellation fee (despite never actually being insured to go on the road and being WELL within the 14 day cooling-off period). AVOID. Reviewed on: 14th September 2021

Absolute scammers stay well away.

Called for a quote as put through to them through Admiral as going to view a bike to potential purchase. Gave me a quote, pushy sell as they said they couldn't hold the quote but I could call up and cancel if I never purchased the bike. Never purchased so called to cancel, policy was live for 3 hours and was charged over £50. Complete con company stay well away. Reviewed on: 20th August 2021

Scammer!!!!

10 days ago I was make motorbike insurance charged me 175 pounds.Today I want to canceland want to charge me 32,44 /time on cover charge/and also 30pounds /cancelation fee/ with in cooling period!! Legal robbery!! SCAMMER!!! AVOID!!! Reviewed on: 11th June 2021

Ripped off

Belligerent ignorant cancelled my insurance as my house sold in feb, due to tenant refusing to leave our wee cottage we’re in temp accommodation... result they they cancelled the last 6 months of my bike insurance with hundreds and are sending me £26 wankers Reviewed on: 21st April 2021

Another Adrian Flux company that rips people off

Another Adrian Flux company trading by another name to avoid their poor reputation. Lack any customer service, overcharges and keeps money when policies are cancelled. I will be taking my money elsewhere and i would advise you to do the same. Reviewed on: 31st March 2021

Illegal scam practices

Asked me to contact them after taking out insurance as they said it may be invalid. Customer services talked me through some minor changes that they said wouldn’t impact the quote but that I should change, such as increasing my mileage from 1000 to 2000 miles as I had previously asked for a quote on that mileage a few years previously and they’d checked their records. She was quite persuasive so I agreed, despite not needing the change. She then said “I just need to double check that this won’t alter the premium” and got me to confirm that I was happy for her to check. After a few minutes she returned and confirmed there was no premium change, as we knew there wouldn’t be. She then said there was a £35 charge for checking, I said I’d like to cancel, she said “certainly that’s no problem, there’s a £60 cancellation fee, shall I credit the remainder to your card?”, the insurance hadn’t even started. I’ve never encountered this sort of manipulation and blackmail from a company before, I was forced to pay the fee and she knew she had me over a barrel, makes me feel sick to the pit of my stomach that this sort of practice should be allowed to continue, I only hope my review will enable others to avoid this scam company. Reviewed on: 12th March 2021

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Bikesure: Motorbike reviews

No new 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Bikesure: Motorbike now

Bikesure Motorbike reviews (66)

Terrible experience - are they even legal ?

Crooks - £65 admin charge

Extortion and fraud

Bikers beware

F'ing extortionate

Absolute scammers stay well away.

Scammer!!!!

Ripped off

Another Adrian Flux company that rips people off

Illegal scam practices

Review Bikesure: Motorbike now

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