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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.12 (197 reviews)

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4.05

Based on 197 reviews, last reviewed 16th Nov 2024

89% decrease in 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

No Hassle Applied for Loan and with No Hassle I soon had the car that I wanted. After about four months I wanted to pay of half of the loan and reduce the term ... Read more Reviewed on: 16th November 2024

Latest lowest rating:

2

I am left with impression that your commission is mo... I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despi... Read more Reviewed on: 10th September 2024

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About this product

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Blue Motor Finance Car Finance reviews (197)

Review of the Blue Motor Finance, Car Finance:

Blue Motor Finance Complaints Departmeht

I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes…. Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down. Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily. Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie. Even when it is clear that you are unhappy, they will close your case and send a generic email stating that your case has been closed. The email also asks for feedback. This again demonstrates their complete lack of understanding. I have taken my issues with Blue Motor Finance to the financial ombudsman. Reviewed on: 23rd August 2024

Bad people.... please go somewhere else

Dealer as well as thos bad people sold.me a car after vandalism, please be carful and keep avoid that scam fiance company Reviewed on: 22nd August 2022

Slow response

Very slow to reply when you have an issue with a vehicle Reviewed on: 18th August 2022

Very good and very friendly bank

no problem with this bank , if there are any problems, talking to this bank is perfect , the bank is for the client and that is the most important thing , I will use it again if I have a need , I recommend Reviewed on: 21st July 2022

Reply from Blue Motor Finance Thank you so much for leaving us such a wonderful review! ⭐ - Blue Motor Finance. Response date: 27th July 2022

Outstanding service experience

I have been with BMF for the past 4 years. They are similar an amazing group of people, who always meet and exceeds expectations. Friendly, supportive and knowledgeable. Their team are always willing to help and very often go the extra mile. Special mention to Esmae who is always at the end of my emails. Thank you all for an amazing service experience. Cheers Paul Reviewed on: 16th June 2022

Fantastic company

Fantastic company to do business with, flawless throughout and they make you feel valued. Reviewed on: 9th June 2022

Perfect service, perfect tike car in this credit

Perfect service, never don't have problem with Blue Motor Reviewed on: 19th May 2022

They are all good service thanks

I enjoyed the service and helped they done for me thanks Reviewed on: 3rd May 2022

Thanks for helping me have a car by your company i much appreciate and I hope I will see you soon

I experienced it as I never had someone offered me finance and it really helped me a lot thanks Reviewed on: 3rd May 2022

Financed an ex crash possibly write off.

Dealer financed what appears to be a class c van delivered to my son with keys put through letterbox and have been less than helpful since. Using my decades in commercial banking I am now seeking resolution. Reviewed on: 4th March 2022

Very helpful

Very helpful and excellent service Reviewed on: 4th March 2022

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