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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.1 (206 reviews)

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4.03

Based on 206 reviews, last reviewed 6th Mar 2025

80% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

4

Communication with the team is clear and easy to und... Communication with the team is clear and easy to understand Reviewed on: 16th January 2025

Latest lowest rating:

1

I have received no help with signing the e-documents. I have received no help with signing the e-documents. I attempted to get verified this way 16 times. Each time, a £1 ghonst transaction is made from y... Read more Reviewed on: 6th March 2025

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About this product

Looking for Blue Motor Finance reviews? On Smart Money People, we collect comments, thoughts and experiences from customers, so that you can make better decisions when choosing your next car finance. So if you’re looking for a new car and need finance, read our reviews first. Or if you want to help our community, post a review of your own experiences with Blue Motor Finance and join the Smart Money People community!

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Blue Motor Finance Car Finance reviews (206)

Dealt with car finance quicky

Have car finance with this company, easily dealt with and all document sent and signed quickly. Reviewed on: 28th May 2020

Reply from Blue Motor Finance Thank you so much Jennifer - we've only just engaged with this forum and it was lovely to see your comments thank you. Blue Motor Finance Response date: 10th February 2021

AVOID AT ALL COSTS

just now AVOID AT ALL COSTS,WORST FINANCE COMPANYS IVE EVER HAD. Purchased car in december 2018, had problems with car within a week & no joy from cowboy dealer, contacted blue along with report & evidence & they tried to fob me off. After several calls complaining they got hold of dealer & made them reimburse me the costs for new brakes. A month down the line dpf light came on, took to main dealer who diagnosed unable to regen & new dpf required at £2k. Con... Reviewed on: 31st March 2020

Reply from Blue Motor Finance Dear Mel - firstly please accept my apology for not responding to your message until now. We have only just engaged with this forum this week and I am now reviewing the messages and trying to get back to our customers respectively. I'm so sorry to hear of your circumstances last year and if possible, we would really like the opportunity to review your account to see if a) we can offer any additional support now for you and b) review how your previous complaint was handled for you... Response date: 10th February 2021

not intrest in you but getting there money is more imported

Been with Blue motor finance customers now for 4 years and and never missed a payment cause I had an accident at work and I lost two toes and part of my foot after exhausting all of my money out of my bank account phoned them up to say I had accident and sent them proof of the accident all the cared about was when are you going to pay then was told one thing and then another thing asked if I can speak to a manager and all I got was a guy called will who was very rude on phone ... Reviewed on: 8th September 2019

Unprofessional company

Such an unprofessional company, its been 6 months since I raised the complaint and still have a car that's completely undrivable. Failed to rectify the issue even tho they took the car away for weeks. I've now taken the matter up with the citizens advice bureau, the motor ombudsman and my solicitor. I'd give a 0 rating if it was possible. They our sly and sneeky with there approach too case's and close them before the issue is even sorted out. It's having an negative effect on m... Reviewed on: 4th June 2019

HP Vehicle

Had vehicle, problems within first month and finance company making any excuse to help or sort it out. On going for over a year. Reviewed on: 25th February 2019

Not fit for purpose

I bought a brand new motorbike from a dealer and used Blue Motor Finance to Finance the bike. Straight away the bike had issues. So after 12 weeks of ownership and the bike being in the dealership 6 of them and counting, I rejected the bike under not fit for purpose. Spoke to Bethan who said it was me who had to speak to the dealer. She could not understand that they owned the bike and it was there responsibility to deal with it. Now got Financial Ombudsman involved. Staff have ... Reviewed on: 4th December 2018

Avoid this company at all costs !

Having part exchanged a great car and added finance from Blue Car finance., I believed my consumer rights would be upheld. The car suffered a major engine failure before six months of ownership . I was also still waiting for the service history that was advertised with the car . According to the consumer act 2015 I am entitled to repair, refund or reject the vehicle . The finance company informed me they would contact the dealer to arrange a repair , surprise surprise the deale... r wasn't interested as the repair was £5,000 ! The five star warranty he sold me wouldn't cover the repairs . The component that failed is meant to last the lifetime of the car , Audi told me the fault would of been there before I purchased the vehicle , I sent evidence of this to blue motor finance along with original advert where service history is mentioned and I've never received it , also the milage was wrong , the dealer advertised the vehicle with 5000 less miles ! As I had mis-sold the vehicle as well as it having a major fault , I decided to reject the vehicle under my rights of consumer rights and protection from unfair trading 2008 . Blue finance completely side with the dealer , he has told them he gave it to me ! And they believe him . I managed to get a copy of service history from Audi and it only has first 3 years , why would I pay Audi for this service if I already had it in my possession ! Blue motor finance do not keep you informed during their "investigation" , they NEVER call you back and if you manage to get through to your person dealing with your complaint they are away from their desk , at lunch or on the toilet ! Yes , that was said to me . When they wrote to me saying they are looking into my complaint they state their procedures were enclosed , they wasn't . The person dealing with my complaint Bethan , had no knowledge of consumer rights and didn't even know the finance company owns the vehicle , kept insisting the dealer owned it . Sounded very inexperienced and out if her depth . I have now sought legal advice and currently setting out my case through the court system . The law is on my side and I cannot stand injustice so I will be taking this all the way . I implore anybody who is thinking of using this company to look elsewhere , I wouldn't want anybody to experience what we have gone through with this bunch of clowns . If one person listens to this advice then my review would of been worth it . This is the first time I've ever written a review , not bad for a forty something lady ! They are sharks and very unprofessional . You have been warned ! Reviewed on: 9th November 2018

Car returned eventually

Bought a car from local dealer via blue motor finance and the car started to play up after 3 weeks after numerous phone calls and returned journeys to the dealer(4 times), and not having the car for nearly 7 weeks, blue motor advised me to have the car repaired by the dealer again but enough was enough and returned the car after many phone calls. Was told the money I paid (6 months)was to cover the depreciation value of the car and was charged 25 pence per mile (only done 2300 ... Reviewed on: 27th September 2018

Absolute poor customer service

Having settled my account I questioned the amount payable after doing my research. Following my conversation the advisors could not grasp that an overpayment was made and a refund was due, it took several conversations and sarcastic call to have them understand, finally got the refund. I then asked for a statement five calls later it finally was sent. Made a complaint advisor did not want to know an absolute poor customer journey, if you deal with them keep watch Reviewed on: 25th September 2018

contacted once, nothing since but he contacted the motor company???

Help full!! yeah ok applied for finance for a car so blue motor finance contacted me once n nothing since 3 days ago n tried 3-4 times to contact him left voicemails not happy really would any of you??? Reviewed on: 8th September 2018

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Blue Motor Finance: Car Finance reviews

80% decrease in 5 star reviews

200% increase in 1 star reviews

Latest highest rating:

4

Latest lowest rating:

1

About this product

Review Blue Motor Finance: Car Finance now

Blue Motor Finance Car Finance reviews (206)

Dealt with car finance quicky

AVOID AT ALL COSTS

not intrest in you but getting there money is more imported

Unprofessional company

HP Vehicle

Not fit for purpose

Avoid this company at all costs !

Car returned eventually

Absolute poor customer service

contacted once, nothing since but he contacted the motor company???

Review Blue Motor Finance: Car Finance now

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