I’m a disabled customer with long-term mental and physical health conditions. I financed a car through Blue Motor Finance and paid them thousands of pounds... I’m a disabled customer with long-term mental and physical health conditions. I financed a car through Blue Motor Finance and paid them thousands of pounds before the vehicle was repossessed and sold at auction — meaning they already made significant money from my account. There’s a small balance of around £500 left, which I simply cannot afford to pay. I sent them full medical evidence including a Debt and Mental Health Evidence Form (DMHEF) and letters from my GP confirming that I will not be able to return to full-time work. Despite this, Blue refused to offer any support or write-off, dismissed my situation entirely, and closed my complaint with no empathy or meaningful response. Their attitude came across as cold and dismissive, and dealing with them has genuinely worsened my mental health. I also took the matter to the Financial Ombudsman, who didn’t rule in my favour — but this doesn’t change how damaging Blue’s behaviour has been. If you ever find yourself unwell or in financial difficulty, this is not a company that will treat you with understanding or fairness. Vulnerable customers should be extremely cautious before using them. Read more Read less

Excellent service from start to finish. Easy to talk to.finance sorted easily.no problems what do ever would recommend to anyone

Very average prices, nothing special, and alike many others I was misled around DCA commission by them

Endlessly waiting on phone lines just to be told they can't speak. Providing information to customer well past it being needed

I got my car on finance with blue motor finance.From start to finish,signing my documents,to recently changing address.No hassle,very professional service.

I have received no help with signing the e-documents. I attempted to get verified this way 16 times. Each time, a £1 ghonst transaction is... I have received no help with signing the e-documents. I attempted to get verified this way 16 times. Each time, a £1 ghonst transaction is made from your bank account. Endless emails, phonecalls, text messages and even changing bank did not solve the problem. Whenever I responded to the email by asking for help, none was forthcoming. Read more Read less

Not taking payments on time or at all. Several complaints but never doing what was agreed. Causing severe stress and inconvenience. Explained that by not... Not taking payments on time or at all. Several complaints but never doing what was agreed. Causing severe stress and inconvenience. Explained that by not taking payments could impact my credit score and damage my business. Third time no payments were taken and has now damaged my credit score that was perfect with no missed payments for many years. Read more Read less

Communication with the team is clear and easy to understand

The experience is good . Because Blue trust in my honestly . I’m pay all logic never missing the amount propose.