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Blue Motor Finance: Car finance reviews

View other Blue Motor Finance products
4.35
Based on 242 reviews, last reviewed 31st Aug 2026
No new 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
74%
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5%
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1%
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19%

Latest highest rating:

5

Amazing service Amazing service, help and understanding over difficulty making payments. Understood my health and financial issues. Allowed me to make greatly reduced... Read more Reviewed on: 12th August 2026
TFTSG's avatar
TFTSG

Latest lowest rating:

1

Vehicle rejection handled poorly I raised a formal complaint with Blue Motor Finance in May 2026 regarding a faulty vehicle purchased via hire purchase. Whilst they ultimately upheld ... Read more Reviewed on: 31st August 2026
Lukhman Vellana Valappil's avatar
Lukhman Vellana Valappil
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About this product

Blue Motor Finance provides finance on used cars to consumers, both directly and through a nationwide network of introducers.

If you’re accepted for finance, you can manage your account 24/7 using the online customer portal.

Blue Motor Finance reviews help you find out what it’s like to be a customer. If you’ve used Blue Motor Finance before, you can also leave a review and share your experience.

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Blue Motor Finance Car finance reviews (242)

Vehicle rejection handled poorly

1
I raised a formal complaint with Blue Motor Finance in May 2026 regarding a faulty vehicle purchased via hire purchase. Whilst they ultimately upheld my rejection I am deeply disappointed with how the complaint was handled throughout. Key issues with their handling: - Allowed the dealership repeated chances to cooperate despite consistent failures at every stage - Made three separate written commitments they failed to honour - Took 70 days from formal rejection to vehicle collection - Broke their written promise to arrange recovery when the dealership missed their own deadline -Promised full refund within 7-10 working days — deposit of £1,000 still not received weeks later - Required me to escalate to the Financial Ombudsman Service to make any meaningful progress The vehicle itself was confirmed by an independent engineer as not being of satisfactory quality at point of sale with evidence of unsuccessful previous repair attempts — meaning it should never have been sold in that condition. I appreciate that Blue Motor Finance ultimately supported my rejection. However the process was unnecessarily prolonged, written commitments were repeatedly broken and the matter remains unresolved due to the outstanding deposit. My honest suggestion to anyone considering using Blue Motor Finance — if you have any alternative finance options available to you, I would strongly recommend exploring them first. My experience has shown that when things go wrong the process of resolving issues can be extremely lengthy, stressful and requires significant personal effort including escalation to the Financial Ombudsman Service to make progress. Reviewed on: 31st August 2026
Lukhman Vellana Valappil's avatar
Lukhman Vellana Valappil

Amazing service

5
Amazing service, help and understanding over difficulty making payments. Understood my health and financial issues. Allowed me to make greatly reduced payments for a short while. Big shout-out to Zoe. So empathetic. Reviewed on: 12th August 2026
TFTSG's avatar
TFTSG

Car got wrote off by person drove into me twice then...

5
Car got wrote off by person drove into me twice then fled the scene blue motor have been great thank you for help and emails. Regards Reviewed on: 28th July 2026
Samantha G's avatar
Samantha G

Thank You Ms Yvonne and Mr Ryan

5
Over the years, I have had a very good experience with the team at Blue Motor Finance: a big thank you to Ms Yvonne for her impeccable manners, keen listening skills, professionalism, and for having a great dream team. Recently, I have been assisted by Mr Ryan, who did not disappoint. He was professional and efficiently helped me through my enquiry. Overall, a really great team. Thank you all. Reviewed on: 4th July 2026
Nimy's avatar
Nimy

Thank you Lynne

5
Was feeling anxious before making the call, spoke to a lady called Lynne who was instantly reassuring and calming to speak to. Great advice and exactly what was needed. Thank you so much Lynne Reviewed on: 4th July 2026
SJ underwood 's avatar
SJ underwood

Excellent service

5
Called in regards to a settlement payment, spoke to Luke and Lynne both were great especially Lynne who went through all my options made sure I had all the information I needed to make my decision Reviewed on: 18th June 2026
Leyton M's avatar
Leyton M

Nothing special, everything just went into the righ...

5
Nothing special, everything just went into the right way. No problem from the beginning till the end. When I changed my address, they instantly made the change. Reviewed on: 13th June 2026
Peter Tiba 's avatar
Peter Tiba

Great service!

5
I spoke to Ryan in the Collections team today and he was very helpful. He advised of an option that I didn’t know was available thereby solving a big issue for me. Brilliant and efficient service. Every time I this company, I always get the best support and outcome Reviewed on: 11th June 2026
Naomi's avatar
Naomi

Lovely car, love the finance, like the quick respons...

5
Lovely car, love the finance, like the quick response toy query Reviewed on: 11th June 2026
Sandra's avatar
Sandra

Do Not borrow from BLUE MOTOR FINANCE they completel...

1
Do Not borrow from BLUE MOTOR FINANCE they completely ignore your 14 day cooling off period, decided not to go forward with purchase of Kawasaki ZX10 and dealer returned deposit.. Blue said no its live we dont do the 14 day cooling off period.. Thats illegal surly. Stay clear FCA now involved, def use a proper fiance company not a scam one. Reviewed on: 27th May 2026
Paul W's avatar
Paul W

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