Blue Motor Finance Car Finance Reviews

Car returned eventually

Bought a car from local dealer via blue motor finance and the car started to play up after 3 weeks after numerous phone calls and returned journeys to the dealer(4 times), and not having the car for nearly 7 weeks, blue motor advised me to have the...

Bought a car from local dealer via blue motor finance and the car started to play up after 3 weeks after numerous phone calls and returned journeys to the dealer(4 times), and not having the car for nearly 7 weeks, blue motor advised me to have the car repaired by the dealer again but enough was enough and returned the car after many phone calls.
Was told the money I paid (6 months)was to cover the depreciation value of the car and was charged 25 pence per mile (only done 2300 miles in 6 months) so nearly £900 pounds to drive a bag of bolts when I asked why all this money I was told it was the dealers fault, when I spoke to the dealer it was blue motor finances fault.
So if you want to take out finance with this company I hope from personal experience your car doesn’t play up otherwise you will see their true colours good luck you have been warned

Baz Level 1

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Absolute poor customer service

Having settled my account I questioned the amount payable after doing my research. Following my conversation the advisors could not grasp that an overpayment was made and a refund was due, it took several conversations and sarcastic call to have them...

Having settled my account I questioned the amount payable after doing my research. Following my conversation the advisors could not grasp that an overpayment was made and a refund was due, it took several conversations and sarcastic call to have them understand, finally got the refund. I then asked for a statement five calls later it finally was sent. Made a complaint advisor did not want to know an absolute poor customer journey, if you deal with them keep watch

David Hitchen-VauseLevel 1

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contacted once, nothing since but he contacted the motor company???

Help full!! yeah ok applied for finance for a car so blue motor finance contacted me once n nothing since 3 days ago n tried 3-4 times to contact him left voicemails not happy really would any of you???

paul Level 1

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Tell you one thing then do another

I recently had a finance issue which I spoke to Blue Motor Finance about. they were friendly at first and seemed really helpful towards my situation. I was advised to cancel my DD with them and miss a months payment and they would set up a repayment...

I recently had a finance issue which I spoke to Blue Motor Finance about. they were friendly at first and seemed really helpful towards my situation. I was advised to cancel my DD with them and miss a months payment and they would set up a repayment plan to pay the missed payment over the coming months which would massively help me out. the month after I received threatening letters of default and threats to repossess my car!! they were very abrupt and rude when I rang to try and sort the situation out and didn't want to listen and tried to demand the missing payment there and then. Again I was threatened with having my car taken off me even after I told them of what I was advised by one of his colleagues. I am now in the process of making a complaint to them and requesting the call recordings and transcripts!
Happy enough to charge you fortune for the pleasure using them for finance but when it comes to customer service and TCF they are appalling!

Barry HattonLevel 1

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Rude

Rude these people are they don’t care they don’t listen and don’t help you hand the car back to them and they say they will contact you to arrange collection they don’t they will send horrible nasty people round who try breaking in to your house kickin...

Rude these people are they don’t care they don’t listen and don’t help you hand the car back to them and they say they will contact you to arrange collection they don’t they will send horrible nasty people round who try breaking in to your house kicking the doors and windows in. My stuff been taken and never gave me chance to take it out it belongs to me not them

UnknowLevel 1

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Super helpful

As per the title, they were super helpful and understanding.

Melja16Level 1

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Car Finance

This car finance are friendly and very helpful, raccomend friends and people Excellent

Angelo RomanoLevel 1

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Sooooooo fast

Grate and best service , really happy

Ashkan shirmohammadi Level 1

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Excellent company

We got a car on finance three years ago, and we have had absolutely no problems with Blue Motor Finance. They have communicated with us on an annual basis very clearly, and we got some helpful information when we first signed up.

Sarah MaxfieldLevel 1

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