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Blue Motor Finance: Car Finance reviews

Name: Car Finance
Rating: 4.12 (200 reviews)

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4.03

Based on 200 reviews, last reviewed 10th Dec 2024

25% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

73%

19%

Latest highest rating:

5

Solutions If I had any issues I was able to resolve them with no problems with one phone call, help was always available. Greatly appreciated Reviewed on: 10th December 2024

Latest lowest rating:

2

Money Grabbers The agreement has started with no vehicle so I'm paying for something I don't have. They can't do noting apparently. They can They take your money Reviewed on: 26th November 2024

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About this product

Looking for Blue Motor Finance reviews? On Smart Money People, we collect comments, thoughts and experiences from customers, so that you can make better decisions when choosing your next car finance. So if you’re looking for a new car and need finance, read our reviews first. Or if you want to help our community, post a review of your own experiences with Blue Motor Finance and join the Smart Money People community!

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Blue Motor Finance Car Finance reviews (200)

Solutions

If I had any issues I was able to resolve them with no problems with one phone call, help was always available. Greatly appreciated Reviewed on: 10th December 2024

super quick application process, competitive rates o...

super quick application process, competitive rates offered, courteous efficient customer service team - i waited +15 mins for my inquiry call to be answered but issue resolved and processed within 24 hours. Reviewed on: 4th December 2024

Money Grabbers

The agreement has started with no vehicle so I'm paying for something I don't have. They can't do noting apparently. They can They take your money Reviewed on: 26th November 2024

No Hassle

Applied for Loan and with No Hassle I soon had the car that I wanted. After about four months I wanted to pay of half of the loan and reduce the term length and they could not have been nicer and made it so simple that it was done in minutes. It makes such a difference when people are so helpful and pleasant and actually care to make sure you get what you are looking for. Reviewed on: 16th November 2024

I have a car for 11 months and had to complain 3 tim...

I have a car for 11 months and had to complain 3 times and now I have had to take things higher. Because the car is a pile of poo, it doesn't work now because they wouldn't do the work on it. Reviewed on: 8th October 2024

I am left with impression that your commission is mo...

I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despite my substantial investment. Reviewed on: 10th September 2024

Blue Motor Finance Complaints Departmeht

I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes…. Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down. Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily. Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie. Even when it is clear that you are unhappy, they will close your case and send a generic email stating that your case has been closed. The email also asks for feedback. This again demonstrates their complete lack of understanding. I have taken my issues with Blue Motor Finance to the financial ombudsman. Reviewed on: 23rd August 2024

Bmw x5 msport

I was looking for a nice car but the price was quite expensive but I spoke to blue motor finance they sorted me out with a great price and affordable I was so happy they could help Me I have been with them for nearly 5 years never been so greatful that they give me finance never had any problems with them thank you again blue motor finance yours colin Reviewed on: 12th August 2024

Fair and Understanding Car Finance Experience

I delayed writing this review for a long time, but I must say, they provided a very fair agreement for my car finance in 2017. Five years later, they were very understanding with the final repayments, allowing me to successfully pay off my car. Communication was clear and concise through email, and they treat their customers with kindness and logic. Additionally, their customer portal is well-designed and easy to use. Thanks to Mell and Charlotte, and apologies if I missed anyone else. Reviewed on: 29th July 2024