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Blue Motor Finance: Car Finance reviews

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4.05
Based on 197 reviews, last reviewed 16th Nov 2024
89% decrease in 5 star reviews
in the past 90 days
50% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
73%
See only 4 star reviews
5%
See only 3 star reviews
2%
See only 2 star reviews
1%
See only 1 star reviews
19%

Latest highest rating:

5

No Hassle Applied for Loan and with No Hassle I soon had the car that I wanted. After about four months I wanted to pay of half of the loan and reduce the term ... Read more Reviewed on: 16th November 2024
W G's avatar
W G

Latest lowest rating:

2

I am left with impression that your commission is mo... I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despi... Read more Reviewed on: 10th September 2024
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Gary
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About this product

Looking for Blue Motor Finance reviews? On Smart Money People, we collect comments, thoughts and experiences from customers, so that you can make better decisions when choosing your next car finance. So if you’re looking for a new car and need finance, read our reviews first. Or if you want to help our community, post a review of your own experiences with Blue Motor Finance and join the Smart Money People community!

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Blue Motor Finance Car Finance reviews (197)

No Hassle

5
Applied for Loan and with No Hassle I soon had the car that I wanted. After about four months I wanted to pay of half of the loan and reduce the term length and they could not have been nicer and made it so simple that it was done in minutes. It makes such a difference when people are so helpful and pleasant and actually care to make sure you get what you are looking for. Reviewed on: 16th November 2024
W G's avatar
W G

I have a car for 11 months and had to complain 3 tim...

4
I have a car for 11 months and had to complain 3 times and now I have had to take things higher. Because the car is a pile of poo, it doesn't work now because they wouldn't do the work on it. Reviewed on: 8th October 2024
Dean C's avatar
Dean C

I am left with impression that your commission is mo...

2
I am left with impression that your commission is more important than Having a happy customer. I have waited nearly 5 weeks now and no vehicle despite my substantial investment. Reviewed on: 10th September 2024
Gary 's avatar
Gary

Blue Motor Finance Complaints Departmeht

1
I wasn’t going to leave a review of Blue Motor Finance but as they sent me an email asking for feedback to improve their service here goes…. Please do not purchase a vehicle using this company if you value your time and want to keep your stress levels down. Purchasing a vehicle which subsequently has multiple faults is difficult enough but the lack of consideration and courtesy shown by the Blue Motor Finance complaints department makes the situation even worse. In my experience, phone calls and emails are not replied to. I have had multiple times where I’ve been promised phone calls at a certain time and they haven’t happened. When you ask to speak to a manager in the complaints department, they are never available. They clearly do not have enough staff to manage the number of complaints they receive as each phone call I’ve made has taken an average of 45 minutes to an hour on hold before getting to talk to anyone. However, phone calls to the main customer service or collections departments are answered much more speedily. Blue Motor Finance will tell you that they will arrange a “full inspection” of your vehicle, this is not the case. The inspection you receive is an inspection of the reported fault NOT a full inspection of your vehicle. This is at best misleading and at worst a lie. Even when it is clear that you are unhappy, they will close your case and send a generic email stating that your case has been closed. The email also asks for feedback. This again demonstrates their complete lack of understanding. I have taken my issues with Blue Motor Finance to the financial ombudsman. Reviewed on: 23rd August 2024
Lizz's avatar
Lizz

Bmw x5 msport

5
I was looking for a nice car but the price was quite expensive but I spoke to blue motor finance they sorted me out with a great price and affordable I was so happy they could help Me I have been with them for nearly 5 years never been so greatful that they give me finance never had any problems with them thank you again blue motor finance yours colin Reviewed on: 12th August 2024
colin godber's avatar
colin godber

Fair and Understanding Car Finance Experience

5
I delayed writing this review for a long time, but I must say, they provided a very fair agreement for my car finance in 2017. Five years later, they were very understanding with the final repayments, allowing me to successfully pay off my car. Communication was clear and concise through email, and they treat their customers with kindness and logic. Additionally, their customer portal is well-designed and easy to use. Thanks to Mell and Charlotte, and apologies if I missed anyone else. Reviewed on: 29th July 2024
Ricardo G's avatar
Ricardo G

Finance was sorted within a couple of hours.

5
Finance was sorted within a couple of hours. Customer service team were very helpful and pleasant. Reviewed on: 15th July 2024
Fringe's avatar
Fringe

Finance fast and easy

5
Finance sorted in 1 day. It was very fast and easy! Reviewed on: 11th July 2024
AV's avatar
AV

Complaints team need better staff.

1
will Avoid using this finance. I brought a vehicle last month (may 2024) on finance and had issues with that vehicle. i have mentioned clearly in my emails that i will be returning this vehicle and still my case handler jessica ( complaints team) as closed my enquiry with out resloving the issue and used 1 of my many emails to justify that i have accepted the repairs. I did forward my email in which i have cleary mentioned " My satutary right to return" but this email was not considered for some reasons. this lender should take strict actions on such employess who are not able to process the full information provided. now i am forced to escalate this matter to court and deal with the legal stuff. such a time waste. Reviewed on: 28th June 2024
Raj F J's avatar
Raj F J

Good, quick and helpful

5
Good , quick and helpful. No issues process very easy and goid APR Reviewed on: 18th June 2024
Brett T's avatar
Brett T

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