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Blue Motor Finance: Car finance reviews

Name: Car finance
Rating: 4.42 (241 reviews)

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4.42

Based on 241 reviews, last reviewed 12th Aug 2026

18% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

74%

18%

Latest highest rating:

5

Amazing service Amazing service, help and understanding over difficulty making payments. Understood my health and financial issues. Allowed me to make greatly reduced... Read more Reviewed on: 12th August 2026

Latest lowest rating:

1

Do Not borrow from BLUE MOTOR FINANCE they completel... Do Not borrow from BLUE MOTOR FINANCE they completely ignore your 14 day cooling off period, decided not to go forward with purchase of Kawasaki ZX10 ... Read more Reviewed on: 27th May 2026

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About this product

Blue Motor Finance provides finance on used cars to consumers, both directly and through a nationwide network of introducers.

If you’re accepted for finance, you can manage your account 24/7 using the online customer portal.

Blue Motor Finance reviews help you find out what it’s like to be a customer. If you’ve used Blue Motor Finance before, you can also leave a review and share your experience.

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Blue Motor Finance Car finance reviews (241)

Great

Every time I have problems they help me to fix Reviewed on: 18th June 2021

Reply from Blue Motor Finance Great feedback and we're glad we were able to offer help and support to you Marius. Blue Motor Finance Response date: 28th September 2021

Highley recommend

This is the third vehicle i have purchases with Bluemotor Finance each one was a very clear smooth transaction very courteous and any enquiries were dealt with immediately Thankyou Bluemotor for giving me the opportunity to purchase a car when all others declined i will definitely be a customer for many years to come Many thanks Andrew Rogan Reviewed on: 12th June 2021

Reply from Blue Motor Finance Three vehicles! We love that, thank you. What smashing feedback indeed Response date: 28th September 2021

Terrible company

Just terrible! Poor service, poor rates. Worst finance company ever. Reviewed on: 9th June 2021

Reply from Blue Motor Finance Dear David I'm so sorry to read your comments. We'd really like to hear a bit more about your experience and we'd like to see if we are able to offer you an alternative outcome or maybe offer an explanation into what has previously happened with your agreement. Please pop an agreement number on this review for me so I can investigate further for you - or if more convenient can you please email us at [email protected] and mark your email for the attention of the Director of Customer Relations. I look forward to hearing from you. Blue Motor Finance Response date: 28th September 2021

Excellent service

Had car finance thought them quick and easy excellent service Reviewed on: 9th June 2021

Hassle free

Very easy and stress free process from the comfort of my home! Reviewed on: 8th June 2021

Dealt with car finance quicky

Have car finance with this company, easily dealt with and all document sent and signed quickly. Reviewed on: 28th May 2020

Reply from Blue Motor Finance Thank you so much Jennifer - we've only just engaged with this forum and it was lovely to see your comments thank you. Blue Motor Finance Response date: 10th February 2021

AVOID AT ALL COSTS

just now AVOID AT ALL COSTS,WORST FINANCE COMPANYS IVE EVER HAD. Purchased car in december 2018, had problems with car within a week & no joy from cowboy dealer, contacted blue along with report & evidence & they tried to fob me off. After several calls complaining they got hold of dealer & made them reimburse me the costs for new brakes. A month down the line dpf light came on, took to main dealer who diagnosed unable to regen & new dpf required at £2k. Contacted blue again who advised serviceable item. I requested to back the car but they refused. Contacted obudsman & 12 months later still waiting for outcome. November 19 i was signed off work with depression & had sick notes which i forwarded to blue motor finance & informed them i couldnt afford the monthly repayments as only getting SSP. They were not interested & threatened to repossess my car & i would still owe them over £3k or they would issue CCJ. This was not helping my mental health & making it worse with worry. Jan 20 i lost my job & again updated them & advised was applying for UC which would take 6 weeks for payment & i still would not be able to afford the £209 they required. I asked if i could pay £100 a month till back in employment or a payment holiday, they abruptly said no, monthly payment plus the 2 months arrears or will be issuing ccj, repossessing the car, or i could VT but would still owe them thousands & would expect same payment each month. They have put defaults on my credit file which is now ruined and have sent threatening letters & emails & calls despite my situation not improved. With covid 19 im unable to find a job let alone start so nothing i can do. Im worried every day they will send baliffs and i cant be without a car as have a child. All my other creditors have put 90 day holds on my payments no problems, these are the ONLY company who will not help at all, non sympathetic, rude staff with zero customer service & ruin peoples credit history. I do not know how they are allowed to still be trading & pray the obudsman go in my favour. Reviewed on: 31st March 2020

Reply from Blue Motor Finance Dear Mel - firstly please accept my apology for not responding to your message until now. We have only just engaged with this forum this week and I am now reviewing the messages and trying to get back to our customers respectively. I'm so sorry to hear of your circumstances last year and if possible, we would really like the opportunity to review your account to see if a) we can offer any additional support now for you and b) review how your previous complaint was handled for you. Would you please mind adding your agreement number to this review or reaching out to us at [email protected] and marking your email for the attention of the Director of Customer Relations? We look forward to hearing from you soon Blue Motor Finance Response date: 10th February 2021

not intrest in you but getting there money is more imported

Been with Blue motor finance customers now for 4 years and and never missed a payment cause I had an accident at work and I lost two toes and part of my foot after exhausting all of my money out of my bank account phoned them up to say I had accident and sent them proof of the accident all the cared about was when are you going to pay then was told one thing and then another thing asked if I can speak to a manager and all I got was a guy called will who was very rude on phone and all he wanted was the money for the account I even said I was trying to pay but am only getting ex amount from sick pay and can only afford to pay some of the money but there not interested in what I had to say there a good company until something happens and then there very nasty with you would like a manager to get in contact with me about this and I will change my comments but until then it stays as it is Reviewed on: 8th September 2019

Unprofessional company

Such an unprofessional company, its been 6 months since I raised the complaint and still have a car that's completely undrivable. Failed to rectify the issue even tho they took the car away for weeks. I've now taken the matter up with the citizens advice bureau, the motor ombudsman and my solicitor. I'd give a 0 rating if it was possible. They our sly and sneeky with there approach too case's and close them before the issue is even sorted out. It's having an negative effect on my health with the stress of it all and the financial difficulty it puts upon myself paying for tests etc. Reviewed on: 4th June 2019

HP Vehicle

Had vehicle, problems within first month and finance company making any excuse to help or sort it out. On going for over a year. Reviewed on: 25th February 2019

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Blue Motor Finance: Car finance reviews

18% decrease in 5 star reviews

100% increase in 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Review Blue Motor Finance: Car finance now

Blue Motor Finance Car finance reviews (241)

Great

Highley recommend

Terrible company

Excellent service

Hassle free

Dealt with car finance quicky

AVOID AT ALL COSTS

not intrest in you but getting there money is more imported

Unprofessional company

HP Vehicle

Review Blue Motor Finance: Car finance now

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