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Oodle Car Finance: Car Finance reviews

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2.24
Based on 35 reviews, last reviewed 13th Jan 2025
100% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
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40%
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3%
3 star
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2 star
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57%

Latest highest rating:

5

Easy to deal with Bought a car with them many years ago and never had an issue. Easy to deal with Reviewed on: 23rd August 2024
Alex's avatar
Alex

Latest lowest rating:

1

Consumer law is not followed!!!!! sale no problems at all however just past 30days and dealership denies any knowledge so i appeal to Oodles vehicle as not fit for use .No major issues... Read more Reviewed on: 13th January 2025
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Zoe H
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Oodle Car Finance Car Finance reviews (35)

Consumer law is not followed!!!!!

1
sale no problems at all however just past 30days and dealership denies any knowledge so i appeal to Oodles vehicle as not fit for use .No major issues until they agree car not fit for purpose ignored all my emails to reject the vehicle they agree then 48 hrs later change the decision allowing zuto to disrupt .The amount of distress caused not addressed no re-imbursement for 3 diagnostics which i paid myself !!! They gave £175 towards travel just shocking .Vehicle off road from 25th august after retracting their decision !! they have ignored my right to reject suffering extreme anxiety and email me on 23rd dec 1pm no warning no updates but told vehicle fixed arrange collection day before xmas eve. Post christmas they then slap me with a default notice which states i am in breach of contract .I have disclosed my health etc and have had to complain to the ombudsman still ongoing .How can i be expected to drive or feel safe doing so in a car that has been proven faulty at point of sale. Reviewed on: 13th January 2025
Zoe H's avatar
Zoe H

Easy to deal with

5
Bought a car with them many years ago and never had an issue. Easy to deal with Reviewed on: 23rd August 2024
Alex's avatar
Alex

BEWARE OF THIS COMPANY!

1
BEWARE OF THIS COMPANY! Will rip you off and not give you an ounce of customer service. Poor leadership from managers and clearly breaking rules & regulations. TAKE YOUR MONEY ELSEWHERE!! Reviewed on: 12th August 2024
Lewis R's avatar
Lewis R

Rip off merchants!

1
Left me with a car that didn’t work. They do not deal with trusted salesman but con merchants! Paid over £1000 to fix a car I had bought via them and when I handed it back decided to hound me for £246 even though I’d spent so much repairing it. Do not trust the trustpilot reviews! stay well away! Reviewed on: 2nd August 2024
Trish W's avatar
Trish W

Joke of a company do not use they take your money an...

1
Joke of a company do not use they take your money and rip u off Reviewed on: 22nd May 2024
Matthew woodward 's avatar
Matthew woodward

This company purely pray on those who have a poor cr...

1
This company purely pray on those who have a poor credit rating, their customer service is utterly appalling, no one gives you straight answers and you get passed pillar to post constantly. I made a complaint in April 2022 and it’s now May 2024 and I still haven’t got a response. They’re just modern day crooks in the form of a car finance company and I would never recommend anyone, not even my own worst enemy to use them. I am so glad I wrote off my car, meant that I could stop dealing with this company (luckily had gap too). Avoid like the Black Death plague. Reviewed on: 20th May 2024
Georgina H's avatar
Georgina H

Great company, would recommend

5
Really supportive, easy to deal with and the customer service team was great. Reviewed on: 15th March 2024
Claire 's avatar
Claire

My daughter purchased a car through Zuto with Oodle,...

1
My daughter purchased a car through Zuto with Oodle, and a fault was found on the vehicle nothing has been done after 2 months, they have to pay the finance. But still dont have a car, no one responds and it costing daily. And no one cares Reviewed on: 15th February 2024
Chris W's avatar
Chris W

Absolutely shocking. AVOID!!!!

1
Absolutely shocking. Avoid at all costs. Issue ongoing with dealer since May. It’s now mid September and my car still doesn’t work despite being in warranty when the issues occurred. Opened a complaint and waited 8 weeks to have the complaint closed with absolutely no resolution and I’m now approx £4,000 down with no assistance at all. I’ve just tried to speak to “customer care team” and they purposefully hung up the phone on me. I cannot stress enough the importance of avoiding this company at all costs. I would have saved myself 2k if I never contacted Oodle!! Reviewed on: 26th September 2023
Andrew's avatar
Andrew

These people are liars and charlatans

1
I bought a Ford Ranger for my husband using Oodle on 26th March 2022, the very next day my husband died, the relevance of this is that the car was not used from then until after the funeral the first time I went out in the car the engine management light came on I called the garage up and they told me to take the car to a garage but unfortunately they were too busy to look at the car so I took it to a garage that I always used and they said that there was a fault on the engine and that it could be reset but the problem would keep recurring also the underneath of the car was very badly corroded which was not in relation to the age and mileage which was under 35,000 miles.I called the car sales people and they never returned a call so I called Oodle up and they said that I was within my rights to return the vehicle and they would get a the garage to refund the money to them. This I did the next day. To cut a long story short this has been back and forth as Oodle said that the car sales people had refused to refund the money. This I later discovered was a lie. I have been trying to get the transcripts of the calls I made regarding this matter using the freedom of information act but this has never been sent to me. They have told me that I would have to maintain the payments to them or it would adversely affect my credit rating and with me know being a widow. I am forced to keep the payments up so not only have I not had my car for over 12 months I have paid over £6000.00 for the privilege of not having this car. I have been bullied and mistreated by Oodle I would give zero stars if I could Reviewed on: 2nd June 2023
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Janet French

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