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MotoNovo: Car Finance reviews

View other MotoNovo products
4.79
Based on 1,329 reviews, last reviewed 30th Mar 2026
No new 5 star reviews
in the past 90 days
100% increase in 1 star reviews
in the past 90 days
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Latest highest rating:

5

Amazing service and very easy to understand how much... Amazing service and very easy to understand how much you pay Reviewed on: 28th May 2024
Kev's avatar
Kev

Latest lowest rating:

1

Absolutely unacceptable experience. Absolutely unacceptable experience. My complaint was formally upheld, and it was agreed that my finance agreement would be unwound and a refund issue... Read more Reviewed on: 30th March 2026
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Nikki
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About this product

If you want to read MotoNovo car finance reviews - check out what the Smart Money People community has to say below. Our community shares their MotoNovo reviews and experiences so that people like you can be better informed. If you're already a MotoNovo customer or have had car finance from them in the past, please post a quick review of your own, and you'll be helping other consumers make better decisions.

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MotoNovo Car Finance reviews (1329)

Absolutely unacceptable experience.

1
Absolutely unacceptable experience. My complaint was formally upheld, and it was agreed that my finance agreement would be unwound and a refund issued within 7–10 working days once the vehicle was returned. The car has now been collected and returned to the dealer, and despite this, I have not received any of the refund I am owed. I have contacted my case handler multiple times by email and attempted to call using the extension provided, but have received no response whatsoever. I have now been left with no option but to escalate the matter to the Financial Ombudsman Service. This level of communication and failure to implement an agreed resolution is extremely disappointing. I would expect a company of this size to honour its own commitments and keep customers informed throughout the process. Reviewed on: 30th March 2026
Nikki 's avatar
Nikki

My name abd elkader working with company GLS im goo...

3
My name abd elkader working with company GLS im good worcker but I need to buy aa moto for going a trabajare Reviewed on: 21st March 2026
Kadi Tony's avatar
Kadi Tony

SHOCKING FINANCE COMPANY - Complicit in Selling Unsa...

1
SHOCKING FINANCE COMPANY - Complicit in Selling Unsafe Vehicles Rating: (1 Star) Review: BEWARE: If you are considering using MotoNovo Finance, be warned that they will utterly abandon you if the car you buy has problems, even dangerous ones. I financed a car from Motorvana (Stockport) through MotoNovo. The vehicle had multiple critical defects from day one, including illegal tyres, a cracked alloy wheel, and failing safety systems. As the finance provider, MotoNovo is jointly liable under Section 75 of the Consumer Credit Act 1974 to help resolve these issues. Instead of helping, MotoNovo’s complaints process has been a masterclass in delay and obstruction. For over four months, they have: - Repeatedly ignored the severity of the safety-critical defects. - Delayed for weeks without even assigning a case handler. - Refused to authorise repairs or provide a like-for-like hire car, leaving me without safe transport. - Demanded unnecessary evidence after I had to pay for essential repairs myself (like replacing the illegal tyres) to try and avoid reimbursement. - Closed my complaint while the car remains unsafe, offering a derisory £250 gesture that doesn't even cover a fraction of my costs or distress. They have failed in their regulatory duty under the FCA's Consumer Duty (PRIN 2A) to avoid foreseeable harm and act in my best interests. Their inaction has made them complicit in the dealership's sale of an unroadworthy vehicle. Choosing MotoNovo Finance removes your most important legal protection. They are not on your side. They will side with the dealer and leave you stuck with a faulty car and mounting costs. I am now forced to escalate this to the Financial Ombudsman Service. Please learn from my experience and use a more reputable finance provider. Reviewed on: 27th August 2025
H R's avatar
H R

Amazing service and very easy to understand how much...

5
Amazing service and very easy to understand how much you pay Reviewed on: 28th May 2024
Kev's avatar
Kev

Perfect finance option

5
Customer service is top notch and they really do take care of the customer Reviewed on: 14th August 2023
chantelle nickless's avatar
chantelle nickless

Best car finance!

5
A quick process from start to finish including setting up the finance at a good interest rate, prompt payment to the dealership and good communication throughout Reviewed on: 9th August 2023
Josh O'Sullivan's avatar
Josh O'Sullivan

Quick to approve and slow to support

2
Took out a car finance with Motonovo as they offered the cheapest interest rate and were highly recommended by dealership. A few months in an I’m trying to make extra payments and I cannot get through to anyone spending 1-2 hours a day just to get the same answer of I need to provide my own details which doesn’t feel safe. When trying to log in online the security is ridiculous password requirements are not great and cause issues and requiring a pin that can’t even be related to email or password just to stop you from getting in. Reviewed on: 19th June 2023
Harry 's avatar
Harry

Best in town

5
Best customer service, if you've been denied car finance elsewhere MotoNovo is the real deal they'll get you sorted in no time. Give them a call Reviewed on: 11th May 2023
Andy1's avatar
Andy1

Dangerous finance company

1
Worst company going. We've been dealing with a complaint since January which somehow keeps getting closed. You've left us still with an unsafe car with a 2 year old. We've made multiple complaints which gets no where as our complaint handler is constantly off. We've wasted over £300 in fuel and parts and travelling to garages for the car to get fixed and the dealership pays for it. The brakes are faulty. The computers is extremely trippy and best bit is the ac is constantly hot causing the car to over heat as the computer doesn't read the ambient air temperature sensor correctly making it -5⁰ all the time. I've never ever shouted or got annoyed down before, I'm usually telling my husband to calm down. But your service has made my stress levels so high I've quite literally lost the plot and hope with finance and customer service. Multiple garages have stated its unsafe and to get rid of it ASAP. However you still want us to spend money we don't have to get proof from a mechanic that it's faulty, which we already have done before. You're truly the worst finance company I've ever delt with. Reviewed on: 11th April 2023
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jess aston

Helped with ease

5
Motonovo helped me when others didn't Reviewed on: 21st February 2023
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Donna Huke

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