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MotoNovo reviews

Motonovo logo
Rated Excellent 4.81/5

MotoNovo reviews

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Unverified business
Last reviewed within 7 days

Review summary

People rate this company as Excellent based on 1,327 product reviews

Average score of 4.81/5
5 star
89%
4 star
9%
3 star
1%
2 star
0%
1 star
1%
Reviews for MotoNovo have trended positively over the past 90 days

Latest positive rating

5/5

Amazing service and very easy to understand how much...

Amazing service and very easy to understand how much you pay

{"display":"Kev","full_name":"Kev","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Car Finance
Kev 28th May 2024

Latest negative rating

1/5

SHOCKING FINANCE COMPANY - Complicit in Selling Unsa...

SHOCKING FINANCE COMPANY - Complicit in Selling Unsafe Vehicles Rating: (1 Star) Review: BEWARE: If you are considering using MotoNovo Finance, be warned that they... SHOCKING FINANCE COMPANY - Complicit in Selling Unsafe Vehicles Rating: (1 Star) Review: BEWARE: If you are considering using MotoNovo Finance, be warned that they will utterly abandon you if the car you buy has problems, even dangerous ones. I financed a car from Motorvana (Stockport) through MotoNovo. The vehicle had multiple critical defects from day one, including illegal tyres, a cracked alloy wheel, and failing safety systems. As the finance provider, MotoNovo is jointly liable under Section 75 of the Consumer Credit Act 1974 to help resolve these issues. Instead of helping, MotoNovo’s complaints process has been a masterclass in delay and obstruction. For over four months, they have: - Repeatedly ignored the severity of the safety-critical defects. - Delayed for weeks without even assigning a case handler. - Refused to authorise repairs or provide a like-for-like hire car, leaving me without safe transport. - Demanded unnecessary evidence after I had to pay for essential repairs myself (like replacing the illegal tyres) to try and avoid reimbursement. - Closed my complaint while the car remains unsafe, offering a derisory £250 gesture that doesn't even cover a fraction of my costs or distress. They have failed in their regulatory duty under the FCA's Consumer Duty (PRIN 2A) to avoid foreseeable harm and act in my best interests. Their inaction has made them complicit in the dealership's sale of an unroadworthy vehicle. Choosing MotoNovo Finance removes your most important legal protection. They are not on your side. They will side with the dealer and leave you stuck with a faulty car and mounting costs. I am now forced to escalate this to the Financial Ombudsman Service. Please learn from my experience and use a more reputable finance provider. Read more Read less

{"display":"H R","full_name":"H R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1297105.png"}}'s avatar
Car Finance
H R 27th August 2025

About MotoNovo

MotoNovo (part of FirstRand Group) provide car finance to customers and car dealers. So if you’re looking for a car finance provider, read MotoNovo reviews from the Smart Money People community to see what they have to say, before making up your mind. Already used MotoNovo for your car, bike, or van finance? Help out others by leaving a quick review!

MotoNovo at a glance

Reviews for MotoNovo

Showing 11 of 1327 company reviews Last reviewed within 7 days

SHOCKING FINANCE COMPANY - Complicit in Selling Unsa...

Car Finance 27th August 2025

SHOCKING FINANCE COMPANY - Complicit in Selling Unsafe Vehicles Rating: (1 Star) Review: BEWARE: If you are considering using MotoNovo Finance, be warned that they... SHOCKING FINANCE COMPANY - Complicit in Selling Unsafe Vehicles Rating: (1 Star) Review: BEWARE: If you are considering using MotoNovo Finance, be warned that they will utterly abandon you if the car you buy has problems, even dangerous ones. I financed a car from Motorvana (Stockport) through MotoNovo. The vehicle had multiple critical defects from day one, including illegal tyres, a cracked alloy wheel, and failing safety systems. As the finance provider, MotoNovo is jointly liable under Section 75 of the Consumer Credit Act 1974 to help resolve these issues. Instead of helping, MotoNovo’s complaints process has been a masterclass in delay and obstruction. For over four months, they have: - Repeatedly ignored the severity of the safety-critical defects. - Delayed for weeks without even assigning a case handler. - Refused to authorise repairs or provide a like-for-like hire car, leaving me without safe transport. - Demanded unnecessary evidence after I had to pay for essential repairs myself (like replacing the illegal tyres) to try and avoid reimbursement. - Closed my complaint while the car remains unsafe, offering a derisory £250 gesture that doesn't even cover a fraction of my costs or distress. They have failed in their regulatory duty under the FCA's Consumer Duty (PRIN 2A) to avoid foreseeable harm and act in my best interests. Their inaction has made them complicit in the dealership's sale of an unroadworthy vehicle. Choosing MotoNovo Finance removes your most important legal protection. They are not on your side. They will side with the dealer and leave you stuck with a faulty car and mounting costs. I am now forced to escalate this to the Financial Ombudsman Service. Please learn from my experience and use a more reputable finance provider. Read more Read less

{"display":"H R","full_name":"H R","avatar":{"url":"\/assets\/uploads\/avatars\/users\/1297105.png"}}'s avatar
H R
Rated Terrible 1/5
Read more product reviews

Amazing service and very easy to understand how much...

Car Finance 28th May 2024

Amazing service and very easy to understand how much you pay

{"display":"Kev","full_name":"Kev","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
Kev
Rated Excellent 5/5
Read more product reviews
  • 5/5

    Perfect finance option

    Customer service is top notch and they really do take care of the customer

  • 5/5

    Best car finance!

    A quick process from start to finish including setting up the finance at a good interest rate, prompt payment to the dealership and good communication throughout

  • 2/5

    Quick to approve and slow to support

    Took out a car finance with Motonovo as they offered the cheapest interest rate and were highly recommended by dealership. A few months in an... Took out a car finance with Motonovo as they offered the cheapest interest rate and were highly recommended by dealership. A few months in an I’m trying to make extra payments and I cannot get through to anyone spending 1-2 hours a day just to get the same answer of I need to provide my own details which doesn’t feel safe. When trying to log in online the security is ridiculous password requirements are not great and cause issues and requiring a pin that can’t even be related to email or password just to stop you from getting in. Read more Read less

    {"display":"Harry ","full_name":"Harry ","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Finance
    Harry 19th June 2023
  • 5/5

    Best in town

    Best customer service, if you've been denied car finance elsewhere MotoNovo is the real deal they'll get you sorted in no time. Give them a call

    {"display":"Andy1","full_name":"Andy1","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Finance
    Andy1 11th May 2023
  • 1/5

    Dangerous finance company

    Worst company going. We've been dealing with a complaint since January which somehow keeps getting closed. You've left us still with an unsafe car with... Worst company going. We've been dealing with a complaint since January which somehow keeps getting closed. You've left us still with an unsafe car with a 2 year old. We've made multiple complaints which gets no where as our complaint handler is constantly off. We've wasted over £300 in fuel and parts and travelling to garages for the car to get fixed and the dealership pays for it. The brakes are faulty. The computers is extremely trippy and best bit is the ac is constantly hot causing the car to over heat as the computer doesn't read the ambient air temperature sensor correctly making it -5⁰ all the time. I've never ever shouted or got annoyed down before, I'm usually telling my husband to calm down. But your service has made my stress levels so high I've quite literally lost the plot and hope with finance and customer service. Multiple garages have stated its unsafe and to get rid of it ASAP. However you still want us to spend money we don't have to get proof from a mechanic that it's faulty, which we already have done before. You're truly the worst finance company I've ever delt with. Read more Read less

    {"display":"jess aston","full_name":"jess aston","avatar":{"url":"\/assets\/uploads\/avatars\/users\/752698.png"}}'s avatar
    Car Finance
    jess aston 11th April 2023
  • 5/5

    Helped with ease

    Motonovo helped me when others didn't

    {"display":"Donna Huke","full_name":"Donna Huke","avatar":{"url":"\/assets\/uploads\/avatars\/users\/666606.png"}}'s avatar
    Car Finance
    Donna Huke 21st February 2023
  • 1/5

    Absolute waste of space

    These jokers have ripped me of numerous times. Firstly the car they financed was declared dangerous due to some defects which the dealership were wriggling... These jokers have ripped me of numerous times. Firstly the car they financed was declared dangerous due to some defects which the dealership were wriggling out of paying. Under section 75 I knew I could as motonovo as my finances to assist. Motonovo promised me the world a few days later it was a nope we are not helping. Eventually sorted myself. Around 2 years later I wanted to place a private plate on the car motonovo told me there is a £30 charge and that the change could only be done over the phone when I telephoned weeks later the change was done for free when the change was confirmed as done I enquired about the £30 and the agent said there's no charge and said he couldn't understand why I hd been told there was a number of months later I asked for a early settlement figure which I paid in full - they failed to honour so I need up paying more money. Also total and accomplished liars. Read more Read less

    {"display":"Rachel Davies","full_name":"Rachel Davies","avatar":{"url":"\/assets\/uploads\/avatars\/users\/637883.png"}}'s avatar
    Car Finance
    Rachel Davies 27th January 2023
  • 1/5

    AVOID MOTONOVO IF YOU VALUE YOIR CREDIT FILE

    Having had 9 months of sheer hell because of Motonovo screwing my credit file and then having the brass neck to offer £100 pounds compensation... Having had 9 months of sheer hell because of Motonovo screwing my credit file and then having the brass neck to offer £100 pounds compensation and finally notifying the credit reference agencies of THIER mistakes my credit file was finally updated correctly - At long last I had finally got rid of the vehicle financed by Motonovo and funded the new vehicle via their competitor - Motonovo were PAID the final balance - Did they bother to update the credit agencies that my account had been settled NO so once again my credit score is dropping Motonovo rang me up once I complained and assured me the matter was being dealt with - what a crock of S—T, total lies as always. Was assured it would be rectified in 72 hours - a week later still not sorted. Motonovo are happy to give out finance but the moment there is an issue through no mistake of your own they batter your credit file - it took 9 long months for Motonovo to admit they had made a mistake - am I going to suffer another 9 months of hell ???? Read more Read less

    {"display":"Jef Towers","full_name":"Jef Towers","avatar":{"url":"\/assets\/uploads\/avatars\/users\/453661.png"}}'s avatar
    Car Finance
    Jef Towers 30th November 2022
  • 5/5

    Outstanding service

    Took out a car finance recently and was rejected by most companies due to poor credit. However; MotoNovo offered me a good rate and the... Took out a car finance recently and was rejected by most companies due to poor credit. However; MotoNovo offered me a good rate and the loan was secured within a day! Read more Read less

    {"display":"Syed","full_name":"Syed","avatar":{"url":"\/assets\/images\/default_new.png"}}'s avatar
    Car Finance
    Syed 22nd July 2022

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