MotoNovo reviews

MotoNovo reviews
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Review summary
People rate this company as Excellent based on 1,327 product reviews
Latest positive rating
Amazing service and very easy to understand how much...
Amazing service and very easy to understand how much you pay

Latest negative rating
SHOCKING FINANCE COMPANY - Complicit in Selling Unsa...
SHOCKING FINANCE COMPANY - Complicit in Selling Unsafe Vehicles Rating: (1 Star) Review: BEWARE: If you are considering using MotoNovo Finance, be warned that they... SHOCKING FINANCE COMPANY - Complicit in Selling Unsafe Vehicles Rating: (1 Star) Review: BEWARE: If you are considering using MotoNovo Finance, be warned that they will utterly abandon you if the car you buy has problems, even dangerous ones. I financed a car from Motorvana (Stockport) through MotoNovo. The vehicle had multiple critical defects from day one, including illegal tyres, a cracked alloy wheel, and failing safety systems. As the finance provider, MotoNovo is jointly liable under Section 75 of the Consumer Credit Act 1974 to help resolve these issues. Instead of helping, MotoNovo’s complaints process has been a masterclass in delay and obstruction. For over four months, they have: - Repeatedly ignored the severity of the safety-critical defects. - Delayed for weeks without even assigning a case handler. - Refused to authorise repairs or provide a like-for-like hire car, leaving me without safe transport. - Demanded unnecessary evidence after I had to pay for essential repairs myself (like replacing the illegal tyres) to try and avoid reimbursement. - Closed my complaint while the car remains unsafe, offering a derisory £250 gesture that doesn't even cover a fraction of my costs or distress. They have failed in their regulatory duty under the FCA's Consumer Duty (PRIN 2A) to avoid foreseeable harm and act in my best interests. Their inaction has made them complicit in the dealership's sale of an unroadworthy vehicle. Choosing MotoNovo Finance removes your most important legal protection. They are not on your side. They will side with the dealer and leave you stuck with a faulty car and mounting costs. I am now forced to escalate this to the Financial Ombudsman Service. Please learn from my experience and use a more reputable finance provider. Read more Read less

About MotoNovo
MotoNovo (part of FirstRand Group) provide car finance to customers and car dealers. So if you’re looking for a car finance provider, read MotoNovo reviews from the Smart Money People community to see what they have to say, before making up your mind. Already used MotoNovo for your car, bike, or van finance? Help out others by leaving a quick review!
MotoNovo at a glance
Reviews for MotoNovo
Showing 11 of 1327 company reviews • Last reviewed within 7 days
SHOCKING FINANCE COMPANY - Complicit in Selling Unsa...
SHOCKING FINANCE COMPANY - Complicit in Selling Unsafe Vehicles Rating: (1 Star) Review: BEWARE: If you are considering using MotoNovo Finance, be warned that they... SHOCKING FINANCE COMPANY - Complicit in Selling Unsafe Vehicles Rating: (1 Star) Review: BEWARE: If you are considering using MotoNovo Finance, be warned that they will utterly abandon you if the car you buy has problems, even dangerous ones. I financed a car from Motorvana (Stockport) through MotoNovo. The vehicle had multiple critical defects from day one, including illegal tyres, a cracked alloy wheel, and failing safety systems. As the finance provider, MotoNovo is jointly liable under Section 75 of the Consumer Credit Act 1974 to help resolve these issues. Instead of helping, MotoNovo’s complaints process has been a masterclass in delay and obstruction. For over four months, they have: - Repeatedly ignored the severity of the safety-critical defects. - Delayed for weeks without even assigning a case handler. - Refused to authorise repairs or provide a like-for-like hire car, leaving me without safe transport. - Demanded unnecessary evidence after I had to pay for essential repairs myself (like replacing the illegal tyres) to try and avoid reimbursement. - Closed my complaint while the car remains unsafe, offering a derisory £250 gesture that doesn't even cover a fraction of my costs or distress. They have failed in their regulatory duty under the FCA's Consumer Duty (PRIN 2A) to avoid foreseeable harm and act in my best interests. Their inaction has made them complicit in the dealership's sale of an unroadworthy vehicle. Choosing MotoNovo Finance removes your most important legal protection. They are not on your side. They will side with the dealer and leave you stuck with a faulty car and mounting costs. I am now forced to escalate this to the Financial Ombudsman Service. Please learn from my experience and use a more reputable finance provider. Read more Read less
Amazing service and very easy to understand how much...
Amazing service and very easy to understand how much you pay
Products from MotoNovo
Showing all products offered by MotoNovo
Car Finance
by MotoNovoIf you want to read MotoNovo car finance reviews - check out what the Smart Money People community has to say below. Our community shares their MotoNovo reviews and experiences...
Car Finance
by MotoNovoIf you want to read MotoNovo car finance reviews - check out what the Smart Money People community has to say below. Our community shares their MotoNovo reviews and experiences...
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