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Nikki

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All reviews (3)

Review of the MotoNovo, Car finance:

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Complaint upheld, but only after months of chasing.

Complaint upheld, but only after months of chasing. My complaint was ultimately upheld by MotoNovo, who accepted that the vehicle I purchased had been misdescribed. The finance agreement was unwound, my deposit was refunded, I received a refund of my finance payments (less a mileage deduction), statutory interest and compensation. Unfortunately, the way my complaint was handled was extremely disappointing. I repeatedly had to chase for updates, emails went unanswered, and agreed timescales were missed on multiple occasions. Even after MotoNovo agreed, through the Financial Ombudsman Service, to pay the outstanding interest and additional compensation, I still had to continue chasing because the payment was not made. The Financial Ombudsman Service had to intervene several times before MotoNovo finally honoured the settlement they had agreed to. Without that intervention, I have little confidence that the matter would have been resolved as it was. Whilst I appreciate that the complaint was eventually resolved, it took many months, unnecessary stress, and a significant amount of my own time to reach that outcome. I cannot fault the Financial Ombudsman Service, but based on my experience, I cannot recommend MotoNovo’s complaint handling. Reviewed on: 6th August 2026

Review of the MotoNovo, Car finance:

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Absolutely unacceptable experience.

Absolutely unacceptable experience. My complaint was formally upheld, and it was agreed that my finance agreement would be unwound and a refund issued within 7–10 working days once the vehicle was returned. The car has now been collected and returned to the dealer, and despite this, I have not received any of the refund I am owed. I have contacted my case handler multiple times by email and attempted to call using the extension provided, but have received no response whatsoever. I have now been left with no option but to escalate the matter to the Financial Ombudsman Service. This level of communication and failure to implement an agreed resolution is extremely disappointing. I would expect a company of this size to honour its own commitments and keep customers informed throughout the process. Reviewed on: 30th March 2026

Review of the Monzo, Current account:

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Easy, smart banking

Excellent bank, great features, light hearted humour excellent all round service wouldn’t bank anywhere else. Reviewed on: 15th March 2023

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