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Marika Nad

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Review of the MotoNovo, Car finance:

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avoid if you need to return the car

A good rating does not necessarily tell you what happens when you return the car. My experience of returning a vehicle at the end of a PCP agreement has been stressful, time-consuming and deeply disappointing. I had to repeatedly call to arrange collection and chase available slots. I was willing to pay the £180 collection fee, but once collection was finally arranged, it was cancelled at the last minute. I also paid for additional temporary insurance while trying to resolve the return arrangements. I ultimately delivered the vehicle myself on 6 October. The weekday opening hours meant taking a day off, travelling approximately two hours to the return location and spending another three hours getting home. My travel and fuel costs were around £150. MotoNovo subsequently paid me £50, which I acknowledge, but that does not undo the time and inconvenience involved. After returning the car, I waited almost a month for the final liability letter. I spent around 40 minutes waiting to speak to someone and was told the letter would arrive by Friday. It did not arrive as promised. Meanwhile, my online account showed confusing credits and negative balances without a clear explanation. When the letter finally arrived, it included a £300 charge for missing documents. I returned the service book and the other vehicle documents inside the black Kia folder, which I left on the passenger seat underneath the V5C. Fortunately, I photographed the documents, the completed service-book pages and the folder on the seat before handing over the car. I have now sent these photographs to MotoNovo and am disputing the charge. This remains unresolved. Throughout this process, I have felt that the responsibility for chasing arrangements, obtaining answers and correcting problems has fallen entirely on me. I simply wanted to return the car, receive an accurate final statement and close the agreement. Instead, I have spent weeks dealing with uncertainty and unnecessary stress. Based on my experience, I would not choose MotoNovo again. Reviewed on: 6th November 2026

Review of the Starling Bank, Current account:

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Excellent Bank

Resolves issues quickly! excellent customer service! Happy client Reviewed on: 31st March 2023

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