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Brightside: Car Insurance reviews

Name: Car Insurance
Rating: 4.56 (1385 reviews)

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4.50

Based on 1,385 reviews, last reviewed 5th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

78%

13%

Latest highest rating:

5

Great customer service and helpful. Great customer service and helpful. Reviewed on: 5th September 2024

Latest lowest rating:

1

Absolute Ripoff Absolute ripoff, cancelled a policy and it cost 25% of the whole years premium. Wouldn't use Brightside ever again, not even if they were the cheapest... Read more Reviewed on: 23rd June 2023

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About this product

Brightside car insurance reviews on Smart Money People come from drivers like you! You can read these honest Brightside car insurance reviews to help you decide which car insurance provider is right for you...and your car! For example, read through our review to find out how good the claims process. And remember, if you've used Brightside before, you too can write a short Brightside car insurance review here to help other drivers. Smart Money People is the UK's leading financial services review site. Together, we can help us to increase trust and transparency in financial services.

Brightside Car Insurance reviews (1385)

Review of the Brightside, Car Insurance:

Fantastic and easy to do online

It was a very easy process to do and easy to download the documents to sign. I am very satisfied with your company as everything is very well explained in the emails and documents. Will recommend you to my family and friends. Reviewed on: 13th July 2017

Great customer service and helpful.

Great customer service and helpful. Reviewed on: 5th September 2024

Absolute Ripoff

Absolute ripoff, cancelled a policy and it cost 25% of the whole years premium. Wouldn't use Brightside ever again, not even if they were the cheapest. Advertised through gocompare and weren't the cheapest but zero cancel fees was great for when my daughter passes her test. Low and behold £126 to cancel a policy Reviewed on: 23rd June 2023

SCAMMERS!!!!!! BE AWARE!!!!

Do not use they're service for any circumstances... They write terms and policies in a manner unclear and then they charge you for commission if you cancel insurance, and you don't get any refund back, absolute scammers and thiefs, you get only into trouble with them !!! Do not insure with them!!! Stay safe !!!!!! Reviewed on: 30th March 2023

This company are terrible

They add premiums to your policy based on unfounded info. I then used the same info they said drove up the premium - the price is within a few pounds. Awful service - wouldn't even recommend them to my worst enemy. I've wasted £100 calling these jokers from abroad and then a further £90 calling other companies to get a replacement policy in place. Avoid at all costs, I'd give them zero stars if I could - I've never dealth with a company that is so underhand in their approach. Good luck if you choose to use them. Reviewed on: 28th December 2022

Absolutely shocking

3 emails, numerous phonecalls (to there customer service or lack of) and all I got was the chance to speak to them through a weblink, they should be seriously looked at. Trying to rip people off, £162 they wanted for an exit fee, then I told them I'm within my 14 day cooling off period/credit consumer act then all of a sudden it was £1.65. I ended up screenshotting It, I never thought I'd be on a page like this but they are a disgrace Reviewed on: 4th July 2022

DISGUSTING.

Actually disgusting. Accepted my policy, took my money, cancelled policy for 'unacceptable occupation ' (I'm a stay at home carer for my disabled son) I rang up and asked them to explain, they said they can't tell me any more than what has already been said to me, which was nothing! So now, because I'm classed as having a policy cancelled, I'm red flagged from other insurers and have to pay much more for a new policy. How about don't accept me at all as soon as I've declared my occupation?! Absolutely abhorrent treatment of people Reviewed on: 27th June 2022

BE CAREFUL ADMIN FEE £35!

BE CAREFUL ADMIN FEE £35! Please do not get a car insurance! I took insurance under a year ago and oh my what I did not realise this company was about and thank God that my policy is ending soon. Story was that we moved house and my address changed. So as being a lawful citizen I went straight to Brightside to update my address. They advise that policy changes can be done on online account and be assured it cannot! They have no option to do changes on the account. Then I tried to message their online chat support and they cannot do address changes there and referred me to a number to call. Calling was an absolute nightmare. I was calling almost every day and call would take 30-50 mins for my patience to rin out. They have option to leave number for a call back but rest assured that never happens. I must have called 4 times with no luck in a week. This morning I have finally manged to get through to a different line to cancel renewal (as no way I am renewing with Brightside oh nooo!) that they sent over during the weekend and asked agent to put me through for address change. And this is how I managed to change my details. But wait, they charge £35 admin fee for address renewal!!! YES £35 to change address. Not like other normal companies that may refund you for moving to a safer area (like actually my partner did) but charging admin fee for just a change. As I complained on call that I did not manage to get through their calls and was very dissapointed with service this nice lady (she was actually really helpful so people that work there is not a problem) on call waived the fee. But OMG stay away from them as God forbid if you need to claim if they are such a nightmare to get hold off and charge admin fees! Reviewed on: 9th May 2022

Brightside originally Ecars

Brightside , you trust this company at your peril they were originally called Ecars some years ago, they had to change to Brightside after so many bad reviews and a damaging story in The Sun news paper, a Leopard doesn't change it's spots. Reviewed on: 28th October 2021

What a company not all highway robbers wear masks

What a company not all highway robbers wear masks, 6 months to go on my policy that I paid in full, so about £100 not used and they still charge me £24 to cancel, and no refund of policy, this is a joke if I had not done the right thing and said nothing it would have just expired and cost nothing. Refuse to pay and they cancel anyway and put a black mark on insurance data base that you have had insurance canceled, Brightside and Churchill I will never be using your company again Reviewed on: 6th February 2021

Shocking service

Shocking service. Was told my car policy would automatically renew. Then get a text today saying they omitted to renew due to oversight with system. Asked me to call them to sort it out. So turns out I have been insured for a week , wouldn't have been covered had I been in accident and had the audacity to tell me they would offer a new policy but as the old one had lapsed - due to their fault remember - the new policy would increase by 25% . No apology and no offer for a reduction so went elsewhere Reviewed on: 28th November 2020

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