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British Gas: Home Insurance reviews

Name: Home Insurance
Rating: 2.37 (30 reviews)

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2.73

Based on 30 reviews, last reviewed 22nd Mar 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

27%

4 star

13%

57%

Latest highest rating:

5

Good service and happy with results Good service and happy with results Reviewed on: 22nd March 2025

Latest lowest rating:

1

Stay away from this company The worst claim experience I ever had in my life , They dont follow your claim . You must follow your case almost every week ,They will make sure to ... Read more Reviewed on: 23rd March 2023

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About this product

Before taking out a new home insurance policy, do your research into the prospective provider. Our British Gas home insurance reviews can give you valuable insight into life as a British Gas policyholder. Be confident in your decision by reading genuine customer reviews.

British Gas offers buildings insurance, contents insurance, a combined policy of both and a specialised policy for high value homes. You can opt to make your policy more secure with a variety of additional extras. These include key cover, home assistance cover for repairs, legal expenses and more.

If British Gas sounds like the right provider for your needs, find out what existing customers have to say about their experiences. Learn which policy they chose and whether they were satisfied with their decision. Find out more about the claims process with British Gas and how people have found the provider’s level of customer service. Discover whether they would recommend British Gas to family and friends. Find all of this and more in our British Gas home insurance reviews.

Have you had a home insurance policy with British Gas? Whether good or bad, share your experience with our Smart Money People community. Tell us which policy you chose and whether you opted for any additional extras. Were you satisfied with the price of your premium for the level of cover that you received? Would you renew your policy? Leave an honest British Gas home insurance review today.

British Gas Home Insurance reviews (30)

Review of the British Gas, Home Insurance:

Over 4 weeks delay in fixing a broken boiler

We have been with British gas for years and never had a problem with them coming out to fix our heating but woke up this morning with no heating or hot water. Rang BG and was offered an engineer in a months time end of January. Totally unacceptable! No apology just said all urgent slots were full because everyone claims to be old and infirm. Called a private gas engineer and between us sorted problem. British Gas would just leave us to freeze Reviewed on: 31st December 2022

Appalling service at a premium price

We pay over £700 for this disgusting service. Our dishwasher died and today we took delivery of a new one. The person installing it said, 'You've got a slow leak, here - get a plumber asap. I'll put some temporary fitting around it.' Spent HOURS trying to get through on British Gas and the only time I succeeded some woman answered with 'Yeah?' I said, 'Is this British Gas?' and she admitted it might be and hung up on me. Tried to complain and - no surprise there - their complaint phone line ENTIRELY FULL UP (also for hours) and NO EMAIL for complaints - I'd have to write by snailmail. Is this the most appalling service EVER? - Yes, it is. Reviewed on: 11th September 2020

50% Premium Increase in 2 Years

My premiums went up by an astonishing £100 in a 12 month period despite no claims, incidents or even inquiries (as I now know just asking your insurer a question can affect your premiums). They went up £50 at the first renewal, again without any need to contact them. So 2 year's additional no claims on buildings and contents means £150 extra on my premium. I've told them to get lost and gone to one of their competitors. Reviewed on: 13th May 2020

Well the truth is that is fair and is what you use thats how much you pay

Easy to use the ap and is helpfull on everytime you call and what you use thats how much you pay! Reviewed on: 8th December 2018

Insurance is easy to buy, outrageous bureaucracy to claim

They have a network of polite professional knowledgable people and companies, who would do their best to justify why not to pay you when you have a claim. Poor data management. Important information gets easily lost in their system. Reviewed on: 16th August 2018

Have had 8 visits to date to fix PIR security lights, awaiting 9 now as still not done.

They either didn't arrive, booked dates when we were away. Arrived without ladders, arrived without parts. Or couldn't do the job because of health and safety grounds. As ladder required and according to their rules it needed a scaffold ( to replace a security light)! We pay £75 a month for this lamentable service. They have now agreed to consider compensation and we have had to employ a third party electrician who can do their job. But I have had to arrange it! Reviewed on: 23rd August 2017

HIGHLY RECOMMEND

Great service and customer service!!Highly recommend. Reviewed on: 4th July 2017

I've not had to contact them.

Sorting out the policy was easy - I've not had to use them for any claims. Reviewed on: 4th July 2017

making a claim was painless

My chimney developed a leak earlier this year. I found the whole claims process easy to go through and the money for repairs was paid within 7 days of the assessor coming to the house. Everyone involved was very helpful and (as long as the quote is reasonable) I would happily renew with them next year Reviewed on: 24th September 2016

Home insurance claim

First time I've ever had to claim my insurance when my neighbours ceiling caved in due to my(unbeknown to me) old and leaking bath and pipes. Process of claiming was straightforward enough but I should have read the small print and realised that I wasn't covered for replacement pipes or a bath, even though they were the things causing the problem! Bit of a wait (over a week) to get an assessor out to all in all get just under £200 back by the time they took off the excess which was higher for a bathroom issue. Not too impressed! Reviewed on: 26th August 2016

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