Consumer duty

As the UK’s most comprehensive financial services review site with over ten years’ worth of historical customer data, we can help you meet your FCA reporting requirements.

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What does Consumer Duty mean for you?

You need to be able to prove to the FCA that you’re meeting the four main outcome areas involving products and services, price and value, consumer understanding and consumer support. The legislation applies to all new and closed products and services.

Fortunately, evidencing customer outcomes for Consumer Duty doesn’t need to be difficult. Customer feedback is one of the strongest ways to do this. Smart Money People offer a simple and cost effective solution for Consumer Duty.

How Smart Money People helps you meet Consumer Duty

As financial services specialists, we help you meet your FCA requirements, guided by the most important voice – the customer’s.

24/7 data capture

We provide always-on customer surveys that are optimised to capture data on Consumer Duty outcomes throughout the customer’s interaction with a company.

Historical data

2 million reviews – our extensive dataset helps you measure customer satisfaction and Consumer Duty outcomes for key financial sectors and products.

Capture key moments

Capture data for key customer decisions and key customer groups – whether it’s purchase, renewal, or first contact.

Compare your data

Benchmarking lets you check your results against your industry peers on both a product and industry basis.

Insightful data analysis

Access your insights and outputs whenever you need via an always-on dashboard.

Consult our expertise

Our specialist team is on hand to consult on best practice for reporting and data capture, so you can make the most of your data.

Choose the plan for you

Our Pro and Enterprise plans provide you with the data you need for your Consumer Duty reporting requirements. Choose the plan for you.

See our pricing plans

Why Smart Money People?

We're financial experts. We'll help you understand what you need to do, from communicating with customers to reporting to your board.
Our review data is impartial, independent and extensive, meaning you can rely on accurate and insightful intelligence to inform your customer journey and board reports.
A range of products to suit your needs, with a range of pricing solutions to make sure you've got the right fit for your business.
Smart Money People's insight solutions are easy to implement, with a flexible dashboard and customisable surveys.
Get in-depth customer insights and compare your benchmarking results with industry peers.
We're a trusted partner to the financial services industry, and we'll support your business over the long term.
Get enhanced insights with our Pro plan, for tracking realtime NPS, customer satisfaction and value for money.