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Caravan and Motorhome Club: Caravan Cover reviews

Name: Caravan Cover
Rating: 4.93 (11157 reviews)

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4.93

Based on 11,157 reviews, last reviewed 25th Oct 2024

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

Latest highest rating:

5

lPrompt payment made following an accident... Payment was very quickly made following an unfortunate accident. Reviewed on: 25th October 2024

Latest lowest rating:

1

Poor help from club 6 months following vandalism still don’t have van booked to be sorted. Shambles Reviewed on: 9th August 2024

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About this product

At Smart Money People, we collect Caravan and Motorhome Club caravan cover reviews from customers like you. If you're thinking of getting Caravan and Motorhome Club caravan cover, you can check out our reviews, or if you're an existing Caravan and Motorhome Club customer - please share your experiences with our community in order to help out others looking for information about them.

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Caravan and Motorhome Club Caravan Cover reviews (22)

Poor help from club

6 months following vandalism still don’t have van booked to be sorted. Shambles Reviewed on: 9th August 2024

Reply from Caravan and Motorhome Club We are sorry to hear you feel we havent been helpful Jim. We have reviewed your file and we can see that there were some initial delays of about 3 weeks while we sourced an estimate for some additional work you felt was needed. The subsequent delays have arisen due to your choice of repairer being incredibly busy. We are still waiting for an estimate for the repairs from them and the loss adjuster is continuing to chase them for this. Unfortunately we're unable to progress your claim until we have this information. Please do get in touch with us at [email protected] if you wish to discuss it further. The Caravan Cover team Response date: 22nd August 2024

Very disappointed

Constantly having to chase up the our claim as response to emails was very poor. Lost adjuster very rude & was only interested that we had our locks on the unit. Replacement caravan was unregistered ex demo 165 miles away so we had no choice but to expect a cash settlement that was £250 under our total insured value. The list goes on. I would never use the service again. Reviewed on: 26th July 2024

Reply from Caravan and Motorhome Club Thank you for your feedback. We are so sorry to hear you were unhappy with the handling and settlement of your claim. As this is not the experience we expect for our Club members we would really appreciate it if you could send us an email with your cover number to [email protected], so we can look into the issues you have raised. The Club's Caravan Cover team Response date: 29th July 2024

Luckily we have never had to use the service

Luckily we have never had to use the service Reviewed on: 12th July 2024

Reply from Caravan and Motorhome Club HI Sarah, Thank you for your vote. I am glad too that you haven't had to use our cover but you have rated it 1 star which means you are very unhappy, but I do not think you are? If you are happy with your experience of how your cover was set up and your experience with us so far, then please do change your vote to a 5. If you are unhappy with your experience then do email us on [email protected] to let us know so we can change how cover is set up or how renewals are handled. Your experience is very important to us so do let us know on our escalations email. Kindest regards the Caravan Cover team at the Caravan and Motorhome Club Response date: 27th August 2024

Very poor

Poor service, inflexible and overpriced Reviewed on: 15th October 2023

Reply from Caravan and Motorhome Club Dear RBWilson, We are very sorry to hear your feedback as this is not at all what we wish you to feel or experience. Please can you contact us on [email protected] so we can investigate your experience of service and price further. Thank you for letting us know so we can look into it. Caravan and Motorhome Club Financial Services Response date: 16th October 2023

CMC still collect Ins premiums for Lunar caravans knowing they can by-pass liability for certain types of fault.

Very disappointing outcome from insuring through CMC. We had a Lunar caravan and it cracked severely due to a 'supposed' over tightening (of a screw) manufacturing defect. CMC insurance (Devitts) said the liability was on Lunar, who of course no longer exist. Having shifted liability to an obsolete company CMC (Devitts) said they were NOT paying out. They were very happy however to take our annual premium for 2 years knowing they had this 'loophole' in their back pocket in case a fault happened on a lunar caravan. Disgusting and covert practice to have, and continue to have (assuming they haven't changed their policy) for owners of Lunar caravans. Reviewed on: 8th September 2023

Reply from Caravan and Motorhome Club Dear Andy L, We have been looking into this issue that you have highlighted.. Please can you contact us on [email protected] so that we can find out the information that we are missing to take the investigation further forward. Thank you for letting us know. Caravan and Motorhome Club Financial Services Response date: 5th October 2023

Bad customer service

Bad customer service set direct debit up and they send threatening letter saying cancelling in 7 days this is every month last year with a diffrent company no problem at all Reviewed on: 8th September 2023

Reply from Caravan and Motorhome Club Dear Antony, We wish to look into this issue you have highlighted to stop it happening again. Please can you contact us on [email protected] so that we can find out when this happened and how as this is not what we would like you to experience. Thank you for letting us know Antony. Caravan and Motorhome Club Financial Services Response date: 5th October 2023

Unhelpful advisors, unable to provide a quotes, computer says no!

I tried recently to get a quote from the CAMC for a Fifth Wheeler Inos caravan we were planning to look at & was advised they don't insure them. This week I tried to get a quote for a new Coachman motorhome we are looking at this weekend UK spec right hand drive not an import, again CAMC were unable to provide a quote. Advisor informed me he was unable to provide a quote for the new Motorhome unless i provided the registration number , i explained it was a new vehicle which wasn't registered yet that i needed a quote so i know how much it would cost to ensure if I purchased it, I had all the other details & specification he advised that he was unable to help leaving me very frustrated. This has forced me to look elsewhere for my insurance I got a quote from Caravan guard & they were so helpful & knowledgeable brilliant service, I will be using Caravan Guard for my insurance moving forward. Reviewed on: 28th July 2023

Reply from Caravan and Motorhome Club Thank you for your feedback David. We are very sorry that you have fallen foul of call agent error where you have been given the wrong information. We are able to help you in both instances for a fifth-wheel hitch caravan and also for a new Coachman. You have alerted us to these issues and you can be assured that we have updated our contact centre with additional information. We’re very sorry that we were unable to help you at the time you contacted us and we hope you may try us again in the future. Caravan and Motorhome Club Financial Services Response date: 5th October 2023

There are better choices for insurance elsewhere

It started badly and just got worse. NOT impressed. I deal with Insurance companies on a professional basis and have done for 35 years. Probably assad as it gets. Reviewed on: 27th September 2022

Expensive

Better price from competitors. Really disappointed that a brewer price was non negotiable despite being ma customer for many years. Reviewed on: 22nd September 2022

Not as good as portrayed

Long winded and demoralising not the experience I trusted and thought I would have to me very poor service Reviewed on: 12th August 2021

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