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David Firth

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Review of the Caravan and Motorhome Club, Caravan Cover:

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Unhelpful advisors, unable to provide a quotes, computer says no!

I tried recently to get a quote from the CAMC for a Fifth Wheeler Inos caravan we were planning to look at & was advised they don't insure them. This week I tried to get a quote for a new Coachman motorhome we are looking at this weekend UK spec right hand drive not an import, again CAMC were unable to provide a quote. Advisor informed me he was unable to provide a quote for the new Motorhome unless i provided the registration number , i explained it was a new vehicle which wasn't registered yet that i needed a quote so i know how much it would cost to ensure if I purchased it, I had all the other details & specification he advised that he was unable to help leaving me very frustrated. This has forced me to look elsewhere for my insurance I got a quote from Caravan guard & they were so helpful & knowledgeable brilliant service, I will be using Caravan Guard for my insurance moving forward. Reviewed on: 28th July 2023

Reply from Caravan and Motorhome Club Thank you for your feedback David. We are very sorry that you have fallen foul of call agent error where you have been given the wrong information. We are able to help you in both instances for a fifth-wheel hitch caravan and also for a new Coachman. You have alerted us to these issues and you can be assured that we have updated our contact centre with additional information. We’re very sorry that we were unable to help you at the time you contacted us and we hope you may try us again in the future. Caravan and Motorhome Club Financial Services Response date: 5th October 2023

Review of the Caravan and Motorhome Club, Caravan Cover:

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Firth family

*********************************************************** Reviewed on: 22nd September 2022

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