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Carole Nash: Insurance Broker reviews

Name: Insurance Broker
Rating: 3 (20 reviews)

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2.64

Based on 20 reviews, last reviewed 4th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

35%

20%

3 star

2 star

45%

Latest highest rating:

5

Excellent Prices. Excellent Prices. Easy to Work With. Very Helpful. First Class Service. Reviewed on: 4th September 2024

Latest lowest rating:

1

disgusting rude arrogant inept company, asked for a... disgusting rude arrogant inept company, asked for a vehicle change 48hrs later still not done luckily I checked before I drove away, so far been on th... Read more Reviewed on: 27th March 2024

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About this product

Our Carole Nash Insurance Broker reviews can help you to find out what life as a Carole Nash customer is really like. We know that a good Insurance Broker can help you when you're looking to find a new insurance policy...so why not tell us about your customer experience today! 

Carole Nash Insurance Broker reviews (20)

Review of the Carole Nash, Insurance Broker:

Great service

Never had any problems over several years. Competitive prices too Reviewed on: 6th July 2019

Excellent Prices.

Excellent Prices. Easy to Work With. Very Helpful. First Class Service. Reviewed on: 4th September 2024

disgusting rude arrogant inept company, asked for a...

disgusting rude arrogant inept company, asked for a vehicle change 48hrs later still not done luckily I checked before I drove away, so far been on the phone over 4hrs trying to sort it out still not covered have been off work 2 days because of this. Reviewed on: 27th March 2024

Carole Nash are the worst.

Carole Nash are the worst insurance company I've ever experienced. They finance your insurance through close brothers finance. From that point onwards, close brothers message you and so does Carole nash but they dont communicate together so neither of them know what is going on. You can Express your concerns with Carole nash and the rep will ignore you and put you in a complaints process. The complaints team will then send a really long response weeks later taking no responsibility, giving all the excuses under the sun, blaming you, not upholding your complaint and telling you to write to someone else who also doesnt care. For this reason avoid Carole nash is my advice unless you want really stressful insurance cover. Reviewed on: 9th January 2024

Incompetent

As previous customers have said, they keep asking for documentation which is bank statements! Why do they need this? At least two emails a week saying they will cancel the policy with seven days if the documentation isn't sent. Even when they receive it and confirm it and un-block your insurance, they still send out emails asking for bank details! Such an awful, unprofessional and irritating little company that needs a serious kick up the back side. Reviewed on: 17th November 2023

Abysmal Service

Abysmal service. Like many other people who have commented on here I was explicitly told that I was fully insured and no more details were required. Then a week or two later I received multiple emails and texts threatening to cancel my insurance as I had failed to provide documentation I was never asked for. This seems suspiciously like a scam, they've taken my deposit and are harassing me to pay for insurance that was cancelled due to their own "administrative errors" or possibly just wilful defrauding. I've tried contacting them multiple ways but it's suddenly very difficult to contact them now I'm not a prospective customer/mark. Reviewed on: 8th November 2023

Carol Nash excellent Insurer.

Carol Nash have insured my collection of non-runners for years and I have been very happy with them. Reviewed on: 29th August 2023

Excellent company

Great service . Easy to get hold of on the phone . Competitive prices and it’s easy to make policy changes Reviewed on: 24th August 2023

great company great price

Very happy with this company. Got a really good quote which included everything I needed including No Claims Discount Protection. Very clear and easy to get quote and then go ahead and take out this insurance. Very quick sending everything to me digitally. Would highly recommend. Reviewed on: 11th August 2023

Awful customer service

Awful customer service. Unable to cancel automatic insurance renewal online so phoned the call centre. Explained to the call taker said that I didn’t want to renew my policy, she told me my policy would not be renewed. A week later they took the next years annual fee from my account ( a week before the policy ended). Phoned customer service and the call taker was rude and told me it would take 2 weeks to refund my money. Reviewed on: 25th July 2023

Excessive charge on policy cancellation

I renewed my car insurance with Carol Nash Insurance on 6 May 2023 at an annual premium of £145. 17 Days later I sold the vehicle and the charge from Carol Nash Insurance for the 17 days on cover was £149 or an annual equivalent of £3,199 which I find is excessive and came as a complete shock. I am posting this review as a warning to anyone who is insured with Carol Nash Insurance and the excessive charge that they may wish to make if you cancel your policy. Reviewed on: 13th June 2023