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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2.1 (61 reviews)

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1.93

Based on 61 reviews, last reviewed 24th Sep 2024

100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

23%

2 star

70%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

Extremely poor Extremely poor customer service Extremely poor customer service. I decided to cancel my agreement within the first 14 days and clear the balance (as I... Read more Reviewed on: 5th June 2024

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

Close Brothers Car Finance reviews (61)

Review of the Close Brothers, Car Finance:

Extremely poor

Extremely poor customer service Extremely poor customer service. I decided to cancel my agreement within the first 14 days and clear the balance (as I'm legally and contractually able to do without penalty) however, Close Brothers decided that they would charge this penalty anyway. It's been almost 3 months now and still no further forward. Not one email has been replied to and I have had calls from numerous people in complaints who have been calling me back for almost 2 weeks....never happened. Today I got another holding email saying they hope to have this rectified within the next month. THAT WILL BE 4 MONTHS TO REFUND SOMETHING THEY SHOULD NEVER HAVE CHARGED. Imagine if this was the other way around..... I would have additional interest, late charges and potentially a CCJ. If this is not rectified by Friday 7th June, I will go to the Financial Ombudsman with all of my emails trails. Luckily, I put everything in writing about wishing to exit the agreement within my 14 days and it was sent on day 12 and paid in full. So glad I decided against the car finance now and got out of the agreement in time... Especially after reading how much they are currently being fined for misleading customers with car finance. Very poor and unprofessional Reviewed on: 5th June 2024

Disgusting company with rude unhelpful staff

Beware of using this company. My brother was a victim of fraud and acted as a witness so a prosecution could be brought against the car dealer who committed the fraud. Close Brothers thanks to my brother is to hold the debt on his credit report and to be completely unhelpful when trying to resolve the issue. Now having to employ a solicitor to get them to speak to us. I'm being over generous with 1 star!!! Reviewed on: 7th April 2021

Wha a joke company

Company cancels ya insurance without telling you and then charge u 400 quid for cancelling. All because made smallest mistake on the fone. Because I claimed I had my car for over 1year. And only had for 10 n half months. I had to pay 400quid cancellation fee. Apsoulte joke company and if see any these brothers they be getting smacked up :) Reviewed on: 3rd March 2021

Just shocking

After failing to do their jobs at all during lockdown they are now seeking to tmreturn things to normal when my situation has not changed. It got worse. I was made redundant unfairly and so now have a very reduced income which doesn't cover my basic needs to survive let alone pay for this. Completely useless company who don't care at all about their customers during a pandemic. They don't seem to realise it is still going on and affecting people... Stop harassing me, you will not get any extras from me. Reviewed on: 13th October 2020

Untrustworthy dishonest

This is my review of close brothers motor finance DO NOT USE THEM DO NOT TRUST THEM INFACT STAY WELL AWAY FROM THEM My overall experience of close brothers has been the worst 13 months of my life They have been dishonest ,deceitful in business practices, corrupt in how they police there own staff and have been threatening me with financial implications if I won’t play ball They use Bullying tactics to gain the outcome they want They had an effect on me with all of your threatening behaviour etc etc in the end I had a STROKE Finance is not worth screwing up your whole life for so be warned this company is not worth it I know as my life as I knew it has now completely changed Not for the better Reviewed on: 29th August 2020

I would definitely not recommend now

I would definitely not recommend now! They charge you if you miss the debit during the pandemics, while everyone is helping out. Reviewed on: 30th June 2020

Car Finance/complaints department

Took out a car on finance with close brothers, things went wrong with the car immediately. Speaking to CB they had advised us to deal with the garage ourselves until the garage doesn't play ball.... ????? This has later been used against us to benefit them and get them out of paying for any of the problems with the vehicle. there are 6 in the space of 2 months of having the car. You would think the garage would hold some responsibility especially when I have proof they have passed a car which was dangerous (ours). The independent inspection company they appointed used incorrect information, lied to me on the day and told me he would pass responsibility back onto the finance company, barely did anything to the car it was too quick to have been called an inspection the guy opened the bonnet and started the car, I could have save you money there. Everything else in that report has been fabricated and pulled out of thin air with absolutely no evidence to back it. In fact, I have EVIDENCE to prove the car was faulty at the point of sale but you won't even look at it or listen to me. Your staff are not trained to help customers they simply send them away until it becomes a bigger problem with no guidance on rights given along the way. and that has even been used against me because 'I came to an arrangement with the garage' BECAUSE YOU TOLD ME TO DO THAT. Absolute disgrace of a company, don't call you back, don't keep you informed in any way as to what is going on, extremely close relationship with their favoured inspection company ACE as I found out myself trying to get a drop of information from either of them about who I can complain to (turns out NO ONE) cant make a complaint, and they have rejected my claim on false grounds and they know it, they will not speak to me about my points only what suits them and them getting out of the situation. TERRIBLE COMPANY, LAZY, UNPROFESSIONAL, UNPROACTIVE, RUDE, TAKE IT OR LEAVE IT ATTITUDE. save yourself the stress, honestly. Reviewed on: 18th June 2020

We will contact you....

We will contact you within 5 days... Nope, nothing. Didn't contact me over a whole month despite sending three emails. Only contact afterwards when a payment was missed which they were told about. Only offering breathing space and no alternatives. Nope, not acceptable. If you want people to play by your rules then you have to play by them too. Avoid this company! Terrible service, horrendous contact if any. Avoid avoid avoid!!!!! Reviewed on: 15th June 2020

Can't even open an email

Covid issue. Contacted them three times via email (and got the automated response, we will be in contact but it might be a little longer than usual, fine). They didn't open a single email... Let alone read it?! They only got in contact when I missed a payment. I cancelled the DD because I had to, I had also informed them I was going to do this as I had heard nothing. Email comes through asking me to call them urgently, I do, they have no idea why I am calling despite having selected numerous options... Well that's certainly something. Girl on the ohone is unable to help properly, tries to force me into a breathing space. She is told no this is what's happening now. Nope complaint filed. Phone call the next morning despite asking them to call in the afternoon. Feel like I take three steps even further back. More trying to force me into something I don't want and thinks that they can?! Nope. You couldn't open and read an email, I am not trusting you at all. Useless customer service that only served to agitate. It is a bit more involved but I don't want to write a 2000 word essay. Reviewed on: 28th May 2020

Asked for a 3 month payment break due to Covid and they blacked my credit rating

Wrote to close Brothers asking for a 3 month Covid related payment holiday. They acknowledged receipt of my letter yet marked me on my credit history as having failed to meet my payments. The lowest of the low, in a world pandemic when I was left without a penny these scum bags marked my unblemished credit rating with 2 non payments. Avoid them at all costs ! Reviewed on: 14th May 2020

Friendly and Helpful

Very easy experience, good app that you can use. Friendly on the phone. Very clear terms and payments. Flexible approach. Would be great if all finance lenders could take their approach. Reviewed on: 28th April 2020

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