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Close Brothers: Car finance reviews

Name: Car finance
Rating: 1.89 (74 reviews)

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1.89

Based on 74 reviews, last reviewed 10th Aug 2026

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

19%

2 star

76%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

AVOID! WASTE OF TIME 40 minutes waiting on call, to then call being cut off when answered rang back, even though it was the complaints team they could not deal with my com... Read more Reviewed on: 10th August 2026

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About this product

Close Brothers car finance is only available via car dealers or brokers.

You can take Close Brothers finance for cars, motorcycles or vans. Once you’ve been accepted, you’ll be able to manage your finance account online via the website.

Close Brothers car finance reviews help you find out what it’s really like to be a customer. If you’ve used Close Brothers before, you can also leave a review and share your experience.

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Close Brothers Car finance reviews (74)

No problems at all

Bought two cars without any problems Reviewed on: 23rd June 2021

Good

Dealing with this company for two years and no issues at all. Reviewed on: 23rd June 2021

Customer service

Customer service is embarrassing to say the least. Reviewed on: 21st May 2021

Reporting false Information

This company keeps reporting missed payments destroying my credit file they have apologised 3 times and fixed it 3 times this is now the 4th time they have made the same mistake I want answers!!! Reviewed on: 12th May 2021

Disgusting company with rude unhelpful staff

Beware of using this company. My brother was a victim of fraud and acted as a witness so a prosecution could be brought against the car dealer who committed the fraud. Close Brothers thanks to my brother is to hold the debt on his credit report and to be completely unhelpful when trying to resolve the issue. Now having to employ a solicitor to get them to speak to us. I'm being over generous with 1 star!!! Reviewed on: 7th April 2021

Wha a joke company

Company cancels ya insurance without telling you and then charge u 400 quid for cancelling. All because made smallest mistake on the fone. Because I claimed I had my car for over 1year. And only had for 10 n half months. I had to pay 400quid cancellation fee. Apsoulte joke company and if see any these brothers they be getting smacked up :) Reviewed on: 3rd March 2021

Just shocking

After failing to do their jobs at all during lockdown they are now seeking to tmreturn things to normal when my situation has not changed. It got worse. I was made redundant unfairly and so now have a very reduced income which doesn't cover my basic needs to survive let alone pay for this. Completely useless company who don't care at all about their customers during a pandemic. They don't seem to realise it is still going on and affecting people... Stop harassing me, you will not get any extras from me. Reviewed on: 13th October 2020

Untrustworthy dishonest

This is my review of close brothers motor finance DO NOT USE THEM DO NOT TRUST THEM INFACT STAY WELL AWAY FROM THEM My overall experience of close brothers has been the worst 13 months of my life They have been dishonest ,deceitful in business practices, corrupt in how they police there own staff and have been threatening me with financial implications if I won’t play ball They use Bullying tactics to gain the outcome they want They had an effect on me with all of your threatening behaviour etc etc in the end I had a STROKE Finance is not worth screwing up your whole life for so be warned this company is not worth it I know as my life as I knew it has now completely changed Not for the better Reviewed on: 29th August 2020

I would definitely not recommend now

I would definitely not recommend now! They charge you if you miss the debit during the pandemics, while everyone is helping out. Reviewed on: 30th June 2020

Car Finance/complaints department

Took out a car on finance with close brothers, things went wrong with the car immediately. Speaking to CB they had advised us to deal with the garage ourselves until the garage doesn't play ball.... ????? This has later been used against us to benefit them and get them out of paying for any of the problems with the vehicle. there are 6 in the space of 2 months of having the car. You would think the garage would hold some responsibility especially when I have proof they have passed a car which was dangerous (ours). The independent inspection company they appointed used incorrect information, lied to me on the day and told me he would pass responsibility back onto the finance company, barely did anything to the car it was too quick to have been called an inspection the guy opened the bonnet and started the car, I could have save you money there. Everything else in that report has been fabricated and pulled out of thin air with absolutely no evidence to back it. In fact, I have EVIDENCE to prove the car was faulty at the point of sale but you won't even look at it or listen to me. Your staff are not trained to help customers they simply send them away until it becomes a bigger problem with no guidance on rights given along the way. and that has even been used against me because 'I came to an arrangement with the garage' BECAUSE YOU TOLD ME TO DO THAT. Absolute disgrace of a company, don't call you back, don't keep you informed in any way as to what is going on, extremely close relationship with their favoured inspection company ACE as I found out myself trying to get a drop of information from either of them about who I can complain to (turns out NO ONE) cant make a complaint, and they have rejected my claim on false grounds and they know it, they will not speak to me about my points only what suits them and them getting out of the situation. TERRIBLE COMPANY, LAZY, UNPROFESSIONAL, UNPROACTIVE, RUDE, TAKE IT OR LEAVE IT ATTITUDE. save yourself the stress, honestly. Reviewed on: 18th June 2020

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