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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2 (67 reviews)

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1.63

Based on 67 reviews, last reviewed 11th Aug 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

21%

2 star

74%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

A disgrace for customers A disgrace for the country, a disgrace for common people, a disgrace for customers. Had a white BMW 530 D through them that started having issues , fo... Read more Reviewed on: 11th August 2025

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

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Close Brothers Car Finance reviews (67)

DO NOT BUY

***DO NOT BUY****DO NOT BUY***** My daughter bought a Mini in August 2022. Within 2 weeks the engine warning light came on and was immediately taken back. The mechanic turned the light off, said what caused it and advised he'd know what the cause was if it happened again! The car then broke down on a dark, November evening. Luckily, just after driving through lanes. The RAC said it wasn't safe to drive and towed it to Tiley's. After 'repairing' it the car broke down again within weeks. The car was unsafe, not fit for purpose, DANGEROUS! The attitude of the Owner when speaking to women is disgusting. A condescending, chauvinistic person. He was very friendly to my Husband! My daughter raised a complaint to REJECT the car. Part finance through Close Brothers meant that they organised an Independent review. After a very short drive the conclusion was there were no faults. On subsequently looking at reviews online it would appear they act in favour of the requestor. The car was taken to a Mini dealership at her own expense, where multiple faults were found. The complaint was taken to the Ombudsman and was upheld. Over a year after purchasing the car was collected and a full refund plus compensation was given. If you have already purchased a car please look to REJECT the car as is your Consumer right. If you haven't purchased, STOP!! DON'T BUY A DANGEROUS, COSTLY VEHICLE. Reviewed on: 22nd February 2024

Avoid like the plague

I've been waiting over 3 months for Close Bros to approve a repair on my vehicle. Their call system is atrocious, I've typically been waiting to speak to a call handler for between 1 to 3.5hrs. When they do answer and aren't able to transfer my call, I request a callback for a claims handler or manager but they don't have the decency to return my call. If you can get finance with another company, please do. You'll save yourself time, stress and hassle. Horrendous customer service Reviewed on: 18th January 2024

Motor finance

Was recommended to use close brothers to finance a motorcycle. It’s started off well they called to check up everything was ok and ensure everything was in order for me. No problem When it came to the first month payment, just before they realised the agreement was wrong so filled out a new one, I told them the sort code was wrong so I can’t sign it, this was then corrected over the phone with them and was told it was all sorted, payment day came and I got a message saying I owe them the first payment, I called moments later to find out they never changed the back details, and they took them again to get the first payment. I was told this is going to affect my credit rating. Next month comes, same problem. And I was told this will affect my credit rating again. Then I paid with that exact card. I went finance to make my life easier, it’s not. They have ruined my credit rating so I hope this ruins theirs. Reviewed on: 1st November 2023

Finance

Helpful and a quick return have use close brothers a few times Reviewed on: 17th September 2023

Car

Paid of my 5 year hp with you in May this year pleased with the company would love to get another car with you Reviewed on: 13th September 2023

Car insurance

I felt as though they penalised me because of my financial circumstances, I needed to insure my car urgently, the best they could offer me was £206.00 p/m and £1000 excess! Which is ridiculous. I hoped and prayed I would not have to make a claim! I did have to, I was informed that I would have pay the excess, they would arrange for the car to be repaired but they would hold onto the car until it was paid! It was a lot cheaper to get the work done myself! Reviewed on: 10th September 2023

Excellent value

Possibly happy due to getting finance arrangement pre price gouging but happy with the arrangement and access to statements Reviewed on: 22nd August 2023

Be careful read all of the small print

I've just sat and read.my agreement again, I borrowed 10 as I put a large deposit down. Advised a monthly payment I'm paying back 5k interest. Trying to get through to cancel the agreement. Been on hold nearly an hour. First person obviously working feom home answered dropped my call back on hold Reviewed on: 11th August 2023

Honestly don't care about customers

I've had a vehicle financed through them since December 2022. Drove the car for a few days and noticed the car wasn't driving straight. Turns out the veichle had damage from a previous smack that's tried to be covered up off the books. I've emailed and called countless times and no one is ever available to answer. Just a complete joke of a company. I have no access to any other vehicle and I can't even drive this one. Reviewed on: 4th July 2023

Highly recommend company

Very user friendly, fair priced and reputable company! Reviewed on: 16th June 2023

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