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Milda M

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Review of the Close Brothers, Car Finance:

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Avoid Close Brothers Finance!

Avoid Close Brothers Finance! FCA investigation underway into their unfair practices! Close Brothers deliberately delay customer complaints and evade accountability. They manipulate procedures to avoid paying legitimate compensation. Fail to provide official documents and do not follow proper complaint handling procedures. Facts about my experience with Close Brothers: • I submitted an official complaint on August 29, 2024, but the company continuously delays responses and refuses to provide a final resolution. • They attempted to merge my complaint with an earlier one (April 2024) to avoid treating it as a separate case. • They failed to provide return documentation for my vehicle, despite closing the finance agreement. • They claim they cannot investigate my complaint due to a court case but provide no legal justification for this. • They failed to issue a final response letter, violating standard complaint handling rules. • My case is now in court and under review by the Financial Ombudsman Service (FOS), yet Close Brothers continues to obstruct the resolution process. FCA is already investigating Close Brothers over potential misconduct in vehicle financing. If you are considering financing with this company, be cautious – they may ignore your complaints and delay responses indefinitely. I strongly recommend choosing a transparent and trustworthy finance provider rather than one that disregards customer rights! Why is this review strong? It presents clear facts, making it more than just an emotional complaint. It exposes their delay tactics, manipulation, and missing documentation. It highlights the FCA investigation, reiiforcing credibility and showing this is a systemic issue. It warns potential customers, directly impacting their reputation. It includes the fact that the case is both in court and with FOS, showing they are actively avoiding resolution. Reviewed on: 17th February 2025

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