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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 1.90 (74 reviews)

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1.90

Based on 74 reviews, last reviewed 10th Aug 2026

No new 5 star reviews

in the past 90 days

33% increase in 1 star reviews

in the past 90 days

19%

2 star

76%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

AVOID! WASTE OF TIME 40 minutes waiting on call, to then call being cut off when answered rang back, even though it was the complaints team they could not deal with my com... Read more Reviewed on: 10th August 2026

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

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Close Brothers Car Finance reviews (74)

AVOID! WASTE OF TIME

40 minutes waiting on call, to then call being cut off when answered rang back, even though it was the complaints team they could not deal with my complaint! requested a call back..still not received! which has happened before...absaloute waste of life! not been able to drive my car for 2 months and i am still paying car finance! for another year aswell! NO HELP WHAT SO EVER! i have 2 complaints ongoing with nothing still.every time i have spoken to close brothers if i even get threw i have a nervous break down as they don't help! communication is 0 customer service 0. AVOID AVOID AVOID wish i never took out the car insurance with these! Reviewed on: 10th August 2026

My son bought a car engine failed 15 weeks in still...

My son bought a car engine failed 15 weeks in still no car complaints department a joke allocated case worker a bigger joke avoid at all costs Reviewed on: 12th June 2026

15 weeks still awaiting for car complaints departmen...

15 weeks still awaiting for car complaints department are useless my complaint adviser useless say they don’t receive emails be aware of these people Reviewed on: 10th June 2026

Nobody every answer phonecall as and charge too much

Nobody every answer phonecall as and charge too much Reviewed on: 15th May 2026

I would not recommend this company even to a donkey.

I would not recommend this company even to a donkey. Very bad in customer service relations, very bad in providing accurate information and response. Not a reliable company at all. I would advise people never to use. High rate of interest. They sold me a car which is not roadworthy. They threatened me that if I missed any payments, they would mess up my credit rating. I notified the dealership, the broker, Motion finance and close brothers the very day I collected the vehicle that it had so many defects which were confirmed by their dealership. The dealership has now seized to operate just less than a month after I purchased the vehicle. Since last year, I am still waiting for the car to be repaired. I can't drive it. I am losing out each day. Close Brothers, should change their name to "Evil Brothers" I asked them to review the price of the vehicle or take it back and refund all I paid including my part exchange vehicle. Very bad company Reviewed on: 13th April 2026

Not recommend to anyone because the highest interest...

Not recommend to anyone because the highest interest fee Reviewed on: 25th March 2026

Absolutely horrendous Cancel your direct debts

Absolutely horrendous Cancel your direct debts Reviewed on: 5th March 2026

A disgrace for customers

A disgrace for the country, a disgrace for common people, a disgrace for customers. Had a white BMW 530 D through them that started having issues , for more than 3 months they driven me nuts , I had to take days off from work , spent a nearly £2000 , they passed me from one department to another, they broke their own agreement rules by lying that wear and tear is not down to them . The most disturbing, disgusting and dangerous company I came across and I had cars on lease for over 10 years but Close Brothers are nothing less than “ stay away people , please , for your own good “. Now they avoiding covering the costs I lost , they want money for excess miles , they ignoring they’re doing to my personal life and mental health, they just ignoring everything, they act like they did nothing and expect money from you . They communicate with you using mimecast just to make it more difficult. I will take them to Ombudsman and probably further If I could score them -10 I would but I will give them this kind of feedback on all media platforms. This is why this country is not in a good place because the kind of this company. Disgraceful and disgusting Reviewed on: 11th August 2025

Faulty Vans, and Still No Resolution

I run a small business and in 2023 I entered into a finance agreement with Close Brothers through Vanaways for two brand‑new Maxus Deliver 9 vehicles. From the start it has been a nightmare. Both vans arrived late and already damaged on the front bumpers and doors. Within weeks, one van developed a clutch and gearbox fault, went into the garage for repair, came out, and then blew its gearbox again. That van was off the road for around four months. The second van later developed the same gearbox fault. I was actually told to keep driving it until it failed — I refused to risk my team’s safety. Courtesy vehicles were only provided for the final nine weeks of that downtime. For the rest of the time, I had no choice but to hire vans at my own cost just to keep my business running. Between finance payments of £700+ VAT per van and hire costs of over £2,000 a month, I’ve been forced to pay thousands on top of a finance agreement for vehicles I cannot use. I formally rejected the vans in May 2024, but over a year later Close Brothers is still taking payments. This dispute has now dragged on for well over a year, during which time I’ve been passed from person to person with no real resolution. The only “solution” offered was via Vanaways — to hand the faulty vans back and start a brand‑new finance deal for replacements, with no refund of all the payments I’d already made. In plain terms, I would be paying twice, while Close Brothers and Vanaways protected their profits. This has nearly folded my company. I’ve carried the entire financial hit, while Close Brothers and Vanaways continue to be paid. If you’re reading this thinking about applying for finance with Close Brothers or Vanaways to help your small company: don’t. Because if problems arise, Close Brothers will always protect its partners and brokers — and leave the small business owner to carry the cost. Reviewed on: 5th August 2025

AVOID AVOID

Please avoid getting finance from this Company We bought a range rover and have finance with close brothers. We had a fault with the window, one month into having the car as it was installed incorrectly by the garage. At this point I asked to reject the car as my footwell Was full of water and water was all over the electrics. Close brothers said i couldnt reject the car as i needed to let the garage repair. A year later we had 5 different faults with the car. I have sent over 18 separate emails to close brothers mentioning The repairs from the date of purchase have all been ignored. Now I am in a position where I have spent 3 grand on this car in repairs as they have ignored my pleas and our current state is that the car has been in the garage for 10 weeks no courtesy car has been provided .as another 2 grand repair is needed. The financial ombudsman has even made recommendations over 3 weeks ago that they have to provide me with my money back and collect the car and the finance agreement will stop. Yet again this company has failed to acknowledge this even going past the financial ombudsman deadline date and they continue to take my monthly payment I will even leave my complaint number so I don't get fobbed off again saying you can't find this compliant. Complaint Reference: CDCR-36138623 Reviewed on: 26th February 2025

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