Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2.09 (43 reviews)

View other Close Brothers products

2.09

Based on 43 reviews, last reviewed 2nd Feb 2023

No new 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

5 star

21%

4 star

3 star

2 star

1 star

70%

Latest highest rating:

5

No issues, smooth running I had the chance to experience close brothers car finance over the past 7 months and had no issues. Customer service spot on also getting information ... Read more Reviewed on: 2nd February 2023

Latest lowest rating:

1

DO NOT USE THIS COMPANY !!! Honestly the biggest shambles of a company ever experienced !| Made a formal complaint regarding the car we had taken finance out on as it had broken... Read more Reviewed on: 11th January 2023

Read all reviews Write a review

About the Car Finance

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

Review Close Brothers: Car Finance now

Help others make smarter decisions by sharing your own experience.

Write a review

Close Brothers Car Finance reviews (43)

No issues, smooth running

I had the chance to experience close brothers car finance over the past 7 months and had no issues. Customer service spot on also getting information over the phone was efficient on their side. Would I use them again probably not due to the circumstances I was in at the time and needed a new car for job. Reviewed on: 2nd February 2023

DO NOT USE THIS COMPANY !!!

Honestly the biggest shambles of a company ever experienced !| Made a formal complaint regarding the car we had taken finance out on as it had broken down / engine was in smoking and multiple other things over four times in the first six weeks of owning the car. Michele Taylor from Close brothers "head of complaints" apparently !!!! Was honestly the most unhelpful person I have ever met, SEVEN MONTHS later I am still chasing her. She avoids phone calls, no response to emails, when you do get hold of her she makes ridiculous excuses non of which solve the fact that I am paying for a car I cannot use !! STILL we have no solution. I wouldn't touch this finance company with a barge pole !!!!!!! Still waiting for a call back eight months later. DIO NOT USE THIS COMPANY !!! Reviewed on: 11th January 2023

Just stay away

If you see your finances is arranged by closed brothers, take a step back and save your time. Creeds people ever. They will soon learn their lessons. Reviewed on: 7th January 2023

Very bad beware

DO NOT EVEN THINK To go finance with… DO NOT EVEN THINK To go finance with them . My case still on since 20th September 2022 The bike I bought brand new under the finance .finally they found out it’s a problem of point of sale after two months .even as they know and told me that they liable For give me fully refund ,but now still telling me the stories and and keep taking direct debit since then . Really bad company .i will go to ombudsmen as well ,also they conform ,they should not do what they doing to me right now . PLEASE PLEASE DO NOT TRUST THIS COMPANY . i will review every where I can Reviewed on: 19th December 2022

Showing 4 of 43

Do you have a different Close Brothers product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

There's still more to see!

Close Brothers has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View more news and guides