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Close Brothers: Car Finance reviews

Name: Car Finance
Rating: 2.03 (65 reviews)

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1.70

Based on 65 reviews, last reviewed 26th Feb 2025

No new 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

22%

2 star

71%

Latest highest rating:

5

Always been fairly priced with good support for all... Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Latest lowest rating:

1

AVOID AVOID Please avoid getting finance from this Company We bought a range rover and have finance with close brothers. We had a fault with the window, one mont... Read more Reviewed on: 26th February 2025

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About this product

Close Brothers offer car finance for both new and used cars, vans and motorbikes across the UK. If you've taken out a car finance policy, you too can leave a Close Brothers car finance review below.

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Close Brothers Car Finance reviews (65)

AVOID AVOID

Please avoid getting finance from this Company We bought a range rover and have finance with close brothers. We had a fault with the window, one month into having the car as it was installed incorrectly by the garage. At this point I asked to reject the car as my footwell Was full of water and water was all over the electrics. Close brothers said i couldnt reject the car as i needed to let the garage repair. A year later we had 5 different faults with the car. I have sent ove... Reviewed on: 26th February 2025

Avoid Close Brothers Finance!

Avoid Close Brothers Finance! FCA investigation underway into their unfair practices! Close Brothers deliberately delay customer complaints and evade accountability. They manipulate procedures to avoid paying legitimate compensation. Fail to provide official documents and do not follow proper complaint handling procedures. Facts about my experience with Close Brothers: • I submitted an official complaint on August 29, 2024, but the company continuously delays responses an... Reviewed on: 17th February 2025

Terrible Experience Avoid This Company!

Terrible Experience – Avoid This Company! I’ve had nothing but issues with this car insurance provider. First off, their prices are extremely expensive, far higher than competitors for the same level of coverage. Trying to contact customer service is a nightmare. On multiple occasions, I was stuck in a queue for over two hours, and when I finally got through, no one could actually help me—just endless transferring and vague responses. I took out a policy in January, paying an... Reviewed on: 7th February 2025

Avoid like the plague if you can take them to small...

Avoid like the plague if you can take them to small claims court if they mess you about and harrass you I have they are the worst insurance company for car insurance going beware read customer reviews not trust pilot they are not easy to make complaints to they are corporate softly softly approach use small claims court it's easy once you get to know the procedure all the rest onsbudman et. Are dogs with no teeth only the court has the power to fight them. As the old saying g... Reviewed on: 8th January 2025

Always been fairly priced with good support for all...

Always been fairly priced with good support for all services they offer. Reviewed on: 24th September 2024

Extremely poor

Extremely poor customer service Extremely poor customer service. I decided to cancel my agreement within the first 14 days and clear the balance (as I'm legally and contractually able to do without penalty) however, Close Brothers decided that they would charge this penalty anyway. It's been almost 3 months now and still no further forward. Not one email has been replied to and I have had calls from numerous people in complaints who have been calling me back for almost 2 weeks.... Reviewed on: 5th June 2024

Avoid these con artists!

Financed a car for my elderly, disabled mother and it’s not road worthy, in fact it’s dangerous. Timing chain, head gasket and leaking oil all over the brakes and onto the engine and floor to name but a few issues. Had the car assessed at 2 garages and both have said it needs a complete engine rebuild and is not safe to drive. Close brothers finance took 3 months to arrange with the dealer to have the car back to repair and it’s come back with more issues than it left with. The... Reviewed on: 19th April 2024

Very unprofessional service from Close Brothers don'...

Very unprofessional service from Close Brothers don't have corporate ethicks Lorraine from Complain team has least experience to handle customer, Close Brothers Motor Finance poor managment system cant be trusted at all. also they have all dodgy dealers, broker plus support all dodgy car dealer she will go at any label for her greed. a finance to purchase a BMWX5 YC65TZM on 21/2/24 car was with full of serious fault 1. Drivetrain Engine Failure 2. Brocken suspension 3. Break doe... Reviewed on: 28th March 2024

DO NOT BUY

***DO NOT BUY****DO NOT BUY***** My daughter bought a Mini in August 2022. Within 2 weeks the engine warning light came on and was immediately taken back. The mechanic turned the light off, said what caused it and advised he'd know what the cause was if it happened again! The car then broke down on a dark, November evening. Luckily, just after driving through lanes. The RAC said it wasn't safe to drive and towed it to Tiley's. After 'repairing' it the car broke down again with... Reviewed on: 22nd February 2024

Avoid like the plague

I've been waiting over 3 months for Close Bros to approve a repair on my vehicle. Their call system is atrocious, I've typically been waiting to speak to a call handler for between 1 to 3.5hrs. When they do answer and aren't able to transfer my call, I request a callback for a claims handler or manager but they don't have the decency to return my call. If you can get finance with another company, please do. You'll save yourself time, stress and hassle. Horrendous customer servic... Reviewed on: 18th January 2024

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